Reviews
Well I have a 05 Cadillac Deville that needs a...
Well I have a 05 Cadillac Deville that needs a transmission it’s been there now and too much and each time I talk with the guy he tells me next week next week
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to our Service Director, Bill Webb at 815-773-2156 at your earliest convenience to discuss how we can turn your experience into a positive one.
Understood the problem but did understate it. Very nice...
Understood the problem but did understate it. Very nice and attentive. Once call went unanswered but I followed up and all that was promised was completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Arrived a little early and they got me in right away....
Arrived a little early and they got me in right away. Recall item was replaced in the stated time and lobby was clean
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My outer rear view mirrors and my radio both went...
My outer rear view mirrors and my radio both went psychotic on me. My mirrors turn blue and crackled appearance. My radio decided to go full blast when it was in the off position creating very distracted driving. Anyway Jeff and your team were able to work with Allied my warranty company and were able to replace them for me at no charge except my deductible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Slow service on oil change? Was 2 hours. No more than an...
Slow service on oil change? Was 2 hours. No more than an hour would be fine
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Director, Bill Webb at 815-773-2156 .
I know the service center was ver busy, but wait time was...
I know the service center was ver busy, but wait time was too long. I was sitting in waiting area by sales because the regular waiting areas were full. No one came out to let me know vehicle was ready. They only relied on calling my cell phone which went straight to voicemail, so I didn’t get message right away and ended up waiting an additional 30 minutes!
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us your honest feedback. We will use your comments to refine our efforts to ensure this issue does not happen again.
Fast diagnosis and remedy was completed within 2 hours....
Fast diagnosis and remedy was completed within 2 hours. Very polite service representative who was knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, thank you so much for your positive comments about Hawk Chevrolet of Joliet! We look forward to your next visit! Take care!
Will do
Excellent service, came in without an appointment & they...
Excellent service, came in without an appointment & they completed the issue promptly. Great service & I was updated timely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I went in to do a trade in Let Beyond pleased On all...
I went in to do a trade in Let Beyond pleased On all points. Came back left Not only with MY car but a very nice Equinox. Very professional and caring. Sending all the business Juan's way!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, thank you so much for your positive comments about Hawk Chevrolet of Joliet! We look forward to your next visit! Take care!
Salesman was very rude and quick tempered. I asked him to...
Salesman was very rude and quick tempered. I asked him to stop yelling at me.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you will give us another chance. Please call us at (815) 600-7621 so we can work towards a solution. Thank you and have a great day.