Reviews
Came in for a oil change told a hour and it only took 45...
Came in for a oil change told a hour and it only took 45 min
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Great people in truck repair department tristin great...
Great people in truck repair department tristin great best service l have ever had at a dealership thanks for the great service getting my truck fixed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Always a pleasure to work with Mindy McCorkle at the Hawk...
Always a pleasure to work with Mindy McCorkle at the Hawk Cadillac Dealership in Joliet. Her passion for her work shows and you won't regret making a purchase from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Bad customer service, I was left unaware of progress,...
Bad customer service, I was left unaware of progress, having to call in and check to see what was going on. I wasn’t offered a loaner either, also my oil meter wasn’t even reset.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to Service Manager, Bill Webb at (815) 773-2156 to speak to our manager directly.
The people there are very professional and courteous,...
The people there are very professional and courteous, they get the work done in a timely manner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Hawk Cadillac and we hope to see you again.
Came in for a oil change, took 21/2 hours, l took air out...
Came in for a oil change, took 21/2 hours, l took air out of two of the tires just to see if they would check tire pressure,they did not showed a coupon for ten dollars off was still charged full price would you like me to keep telling you how bad the service was
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Do not use them
I went in to have my oil changed. The gentleman who...
I went in to have my oil changed. The gentleman who helped me was wonderful. Thank you. You don’t always remember the name, but you remember how you are treated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
It was a great experience with this dealership. They are...
It was a great experience with this dealership. They are kind and efficient with their repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again.
They were able to fit me in same day for an oil change....
They were able to fit me in same day for an oil change. The people were very friendly and responsive, I am following Bill from Chevy Bridgeview. He is a class act and he knows how to run a service center! Happy to be a hawk loyalist
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service department is ran smoothly, quick, and friendly...
Service department is ran smoothly, quick, and friendly service. Never had a problem with scheduling. They keep you informed on vehicle status.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.