Performance Chrysler Jeep Dodge Ram Delaware

Just picked up my 2018 Jeep Wrangler at Performance Jeep. I have had an issue with the passenger door lock system under warranty. This started over 6 months ago. I took it in and they said it needed a part that was on back order due to Covid. I can understand that so let me know when it comes in, which took months. Had to keep calling because they didn't. Eventually it came in, but it didn't fix the problem. Need another part they say, so we go and come back weeks later. Part comes in and again problem remains. we need a new part they say so we leave and and come back on Wednesday and still not fixed, so they kept it. Thursday no call, I call them and no call back from any service person. Told service was open until 7 by their operator and drive there for some answers only to find the service department closes at 6. My car still torn apart and no knows anything. Salesman said he would have Cody in service call me at 8:30 when he was planning on coming in on Friday. I called at 11 am after nobody called. Spoke with Cody who offered little other than he thought the car was going to be done soon they were putting it back together. Didn't feel he understood how frustrated I was and asked for the manager. He did call and we played phone tag 2 times and then he didn't return my 2 calls after. I drove there to find my car done and hopefully repaired. Knowing how irritated I was I thought they would at least wash it, but clearly going above and beyond or giving an extra effort was not even considered. I did see Josh Smiley the service manager who offered to gas up my car, but he missed his opportunity to make up for poor communication and service and pretty empty gesture since the tank was almost full. No sincere apology or effort. Poor Performance Jeep. I guess buying there doesn't matter. Disappointed and would not recommend. Don Rohl

Damon Renick is the guys to see if you looking for a Vehicle.he won't pressure you and make you feel like you have to buy. He's will answer all your questions. This man is the salesmans you hope to get when you walk in to buy a car or truck, I will definitely be working with damon in the future!

We saw the vehicle on auto trader we stopped in to see it. Rick greeted us when we walked in and from that point the experience was top notch! He got the information needed and sent us on our way to test drive. When we came back he listened to us and what we needed to leave with the vehicle. I was so impressed by the customer service and overall experience with every one we encountered Rick, Austin, and Dan. We will be back to see Rick in the future.

My Pacifica is there getting the sunroof shade fixed. They have had it for about 3 weeks. I have had to wait because they keep saying it need's more parts and every part it need's is on back order. That isn't the bad part, I can deal with that however, I drove down there Monday morning to check on it only to find that it has been sitting outside with the Sunroof open for 4-5 day's. During those day's it has rained and been cold. Sunday it rained the entire day! My van interior is ruined! There is water everywhere. The DVD players had water coming out of them. My heated and ventilated seat's are completely soaked and I am sure there will be a bunch of electrical issues! I am not happy! The service manager is off this week and so is the GM. My advisor doesn't answer or call me back either. I need to hear from someone with some authority right away. You all have my information!

So I had a low voltage issue with the ABS unit. The dealership claimed it was the battery (that was 1.5 years old) and said the tested it and it was only putting out half of the cold cranking amps it was supposed to. I pushed them hard on this to make absolutely certain the battery was a problem and they confirmed it was. After having the battery replaced I took the old one back to the place I bought it. They tested it and showed me it was fine. I'm so incredibly disappointed in this company and will never do business with them again. In the image attached, the piece of paper on the left came from the dealership and on the right is what came from the service station who actually charged the battery and tested it.

So I had a low voltage issue with the ABS unit. The dealership claimed it was the battery (that was 1.5 years old) and said the tested it and it was only putting out half of the cold cranking amps it was supposed to. I pushed them hard on this to make absolutely certain the battery was a problem and they confirmed it was. After having the battery replaced I took the old one back to the place I bought it. They tested it and showed me it was fine. I'm so incredibly disappointed in this company and will never do business with them again.

We have over and 800 credit score but after shopping with this dealership. We no longer have excellent credit. We traded a vehicle on August 14, 2020. One month later we receive an email from our lender which is Toyota that we still have a balance on our account. We ignored this as we assumed that this was sent before the payoff from Jeep Performance Delaware. Then on September 17, 2020 we then received a collection notice and a credit reduction. I called the dealership and a long story short, they blamed UPS for loosing the check for the payoff. They assured us that the check was being FEDEX overnight. On September 24, 2020 we receive another email and collection notice! I of course called and reported the issue very calm and professional. Left a message and spoke to someone in the financial department. As of September 25, 2020; we have not been contacted by this dealership. I have never written a review. Unfortunately I felt that I should warn others. Happy car shopping

Overall exactly what I expected. We found a good but cheap car that I trusted more coming from the dealership. Good customer service. Easy buying process. Car was as advertised.

Traded a 20 year old Jeep ..that they are now trying to re-sell for (6) times ( yes...6 times) the amount they offered me for the trade. Shame on me for not asking for more on the trade...but shame on them for lack of fairness and responsibility. I won't be back and will not recommend them either.

Rick Ratliff at Performance Jeep in Delaware went above and beyond to make sure my buying experience was top notch. He made sure I had plenty of vehicle options to choose from, got a fair deal with my trade in and new purchase, and helped me learn about all of the slick features my new Jeep has. Would recommend him and this dealer to friends and family!