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Phil Long Lincoln

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (126 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (126 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome

Very friendly atmosphere they go beyond to please their customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Luis, thank you so much for your positive comments about Phil Long Lincoln!

Warning good deal.

Purchased aWrx for my Daughter and the engine started knocking on the drive home. The dealership was not to blame for this mistake but offered to cover 50% of the new engine replacement. The car was modified by inexperienced previous owner and was traded in. I have purchased several vehicles from the Long dealerships and will continue to do business with them in the future. The car was as is no warranty and they still helped my family out. Thank you,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Our new vehicle

Buying process needs to be streamlined. Five hours is too long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sherri, thank you for your kind review; we are happy to pass along your comments to the team here at Phil Long Lincoln! If you have any further questions, please give us a call. We're always happy to help!

Ford EdgeSEL

Had major repair on my car. Chris was really great and helped me thru the process. The work was accomplished in an extremely quick time. Couldn?t have asked for greater service. I would positively recommend the Lincoln dealership to every one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jimmy, thank you for your kind review; we are happy to pass along your comments to the team here at Phil Long Lincoln!

Accessories

The new running board, bed liner and cover look great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how your service went. We hope you have a great day!

Phil long Lincoln

Oil change done quickly and professionally. Service personnel were helpful and kept me informed on the progress of the service to my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sam, thank you for your kind words and this wonderful review!

Great Experience

I have just purchased a Lincoln Nautilus 2022 at Phil Long Lincoln. The services I received was totally satisfied. Nicole was very friendly, knowledgeable and made me feel welcome, non pressure sales. I will definitely recommended to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words and this wonderful review!

Cars.com

Phil Long Lincoln recently serviced my 2003 Taurus. Although they are a Lincoln dealership (we have a Navigator) they treated my car with the same care they do our Lincoln. I am very appreciative of their quality of service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Marti, we are very happy to have provided you with such a positive experience!

Service

Everything went great. However, twice in a row, I get my car back from Lincoln and invoice shows complimentary car wash and it wasn?t done. I always use Phil Dealers because of the service and staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are disappointed to learn of your experience here, but will take this opportunity to improve. Thank you - Phil Long Lincoln

Service of Lincoln MKX. Oil change and inspection

Lincoln service of my MKX . Daniel went over some areas of future concern. No pressure tactics to do the work now. Good experience. About an hour process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words and this wonderful review!