Reviews
Write a reviewAwesome
Very friendly atmosphere they go beyond to please their customers
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Luis, thank you so much for your positive comments about Phil Long Lincoln!
Warning good deal.
Purchased aWrx for my Daughter and the engine started knocking on the drive home. The dealership was not to blame for this mistake but offered to cover 50% of the new engine replacement. The car was modified by inexperienced previous owner and was traded in. I have purchased several vehicles from the Long dealerships and will continue to do business with them in the future. The car was as is no warranty and they still helped my family out. Thank you,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Our new vehicle
Buying process needs to be streamlined. Five hours is too long.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sherri, thank you for your kind review; we are happy to pass along your comments to the team here at Phil Long Lincoln! If you have any further questions, please give us a call. We're always happy to help!
Ford EdgeSEL
Had major repair on my car. Chris was really great and helped me thru the process. The work was accomplished in an extremely quick time. Couldn?t have asked for greater service. I would positively recommend the Lincoln dealership to every one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jimmy, thank you for your kind review; we are happy to pass along your comments to the team here at Phil Long Lincoln!
Accessories
The new running board, bed liner and cover look great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how your service went. We hope you have a great day!
Phil long Lincoln
Oil change done quickly and professionally. Service personnel were helpful and kept me informed on the progress of the service to my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam, thank you for your kind words and this wonderful review!
Great Experience
I have just purchased a Lincoln Nautilus 2022 at Phil Long Lincoln. The services I received was totally satisfied. Nicole was very friendly, knowledgeable and made me feel welcome, non pressure sales. I will definitely recommended to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and this wonderful review!
Cars.com
Phil Long Lincoln recently serviced my 2003 Taurus. Although they are a Lincoln dealership (we have a Navigator) they treated my car with the same care they do our Lincoln. I am very appreciative of their quality of service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Marti, we are very happy to have provided you with such a positive experience!
Service
Everything went great. However, twice in a row, I get my car back from Lincoln and invoice shows complimentary car wash and it wasn?t done. I always use Phil Dealers because of the service and staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are disappointed to learn of your experience here, but will take this opportunity to improve. Thank you - Phil Long Lincoln
Service of Lincoln MKX. Oil change and inspection
Lincoln service of my MKX . Daniel went over some areas of future concern. No pressure tactics to do the work now. Good experience. About an hour process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and this wonderful review!