Our 2007 Mazda CX-9 and 2015 Mazda 6 were purchased new through Grappone and have been serviced by them since the date of purchase. I can honestly say... that my husband and I are done dealing with Grappone. Here is why: Over the years, I have really gone above and beyond to try to keep my CX-9 in great shape. Nobody believes that it is a 2007 because it looks that good. Not only do I keep up on the manufacturer's recommended maintenance schedule, but I will also park far away from other cars if it prevents the possibility of door dings. My blood pressure rises every time my car has to go to Grappone for service. I find it very upsetting that I continuously find mechanics at Grappone responsible for damaging my car. It has gotten so bad that my husband has to do walk-arounds before and after with the service manager, Chris. Despite this, damage still seems to be occurring!! Most recently damage they both missed on the plastic molding located on one of the doors!! Grappone's mechanics have damaged my rear bumper, dented my driver's side door, dented my passenger's side door, scratched the hood when replacing wipers, and they most recently put a 3 inch gash in the plastic molding on the door located behind my driver's side door. They have also left the car quite messy with grease inside, as well as noticeable headlight buffing agents all over the front bumper after buffing my headlights. Very sloppy and careless mechanics. It is hard enough for my husband to take the time to bring the car in, but to have to keep bringing it back to fix what the mechanics do is beyond unnerving. I have been telling him for the last year that I DO NOT want them working on my car anymore. The only thing their body shop has managed to fix and fix well was the rear bumper. They never did get the dents out of both doors (I guess they tried, but the dents are still visible when the sun hits the sides of the car), my husband has had to buff out the scratches, and we have yet to address the gash in the molding... Why did we keep bringing the cars back for more? Well, my husband was dragging his feet because they did not take advantage of us in the area of service work/cost. They were quite honest, but at the same time, I have had to deal with a car dealership damaging my car and depreciating its value in the meantime?? His car seemed to always be o.k. until...... My husband recently had his inspection done this past weekend and he is now kicking himself because he too, now has a dent in his door (passenger's side). It looks quite similar to the dents they have been putting in mine. Come to find out, Grappone lacks padding on their lift arms. So, when the mechanics carelessly swing the car doors open, they dent the doors. Other Mazda dealers are smart enough to put the padding on their lifts (it looks like plumbing insulation). Other dealers also have door guards (little bumpers on the lifts as well). Grappone is in dire need of having many cameras installed in their service bays. Maybe their mechanics are the reason they do not have them? Grappone "did" have an excellent reputation at the time we purchased our first car in 2007 (before Amanda took over). However, the more people I talk to in recent years, the more I find we are not the only dissatisfied customers.
The facilities are nice, clean and comfortable with plenty of room. However, I found the TV very, very annoying and made the wait much less pleasant... than if the TV was not on.