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Hertrich Chrysler Dodge Jeep Ram of Elkton

(301 reviews)
Visit Hertrich Chrysler Dodge Jeep Ram of Elkton
Sales hours: 8:30am to 5:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 consumer dealer award
View 1 awards
2022 consumer dealer award
New (443) 264-8720 (443) 264-8720
Used (443) 264-8719 (443) 264-8719
Service (443) 264-8722 (443) 264-8722

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hertrich Chrysler Dodge Jeep Ram of Elkton from DealerRater.

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Everyone was very helpful, very friendly.

Everyone was very helpful, very friendly. Will be back whenever we need something. Awesome buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking time out of your day to review us. Hope you have an amazing day!

We were extremely Happy with all aspects of Our

We were extremely Happy with all aspects of Our experience with Hertrich !!! Eric and the staff made the purchase of our vehicle stress free and enjoyable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad to learn your experience was a positive one. We will share this with the team!

Worst car buying experience

Please save your time and go to another dealership. I been dealing with issues with the service department and the in house finance that they recommended at Chrysler capital. My truck hasn’t been on my credit in over a year and they tell me it’s nothing they can do to help and keep paying or they are going to put a repo on my credit. Please save your time and go else where

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I went in and spoke with George skillman as my primary

I went in and spoke with George skillman as my primary salesman he was so helpful and showed me the perfect truck! after speaking with multiple dealers I was losing hope but George helped me find the perfect truck in this crazy market thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The dealership made things easy for us.

The dealership made things easy for us. We were able to complete our purchase quickly and efficiently. We have had other past car dealership experiences where we have spent hours at the dealership so we were dreading it. But this dealership got us in and out and we were super happy with everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Really glad you had a positive experience. Thanks for reviewing. See you next time!

The whole team at Hertrich was amazing to work with.

The whole team at Hertrich was amazing to work with. This is my 6th Grand Cherokee and I will definitely use them again for my service needs and vehicle purchases. I would recommend anyone go there for their next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

So glad you had a great experience, Dave. Hope to see you again in the near future!

Good customer service great sales rep one of the best I

Good customer service great sales rep one of the best I ever had down to earth and not pushy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Consumer response

Ty was the best by far

Dealer response

Thanks so much for sharing your experience with us. We hope to see you again soon.

Buying a car from these guys was easy peasy.

Buying a car from these guys was easy peasy. Eric was not pushy. He listened to what my wife wanted and tried to find her a car that worked for her. Definitely would buy from them again and would send others there as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Ty provided exceptional service.

Ty provided exceptional service. Went out of the way Yi ensure car was perfect. I have bought 3 cars from this dealership all from Ty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

That’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again soon!

Very polite and professional.

Very polite and professional. Clean facilities. Easy to deal with and would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We truly appreciate your kind words and are thrilled to know that you had a great experience with us