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(162 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Drennen Ford from DealerRater.

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BEST CAR SHOPPING EXPERIENCE EVER!

Let me start this review by saying TWO things, first I HATE to car shop, and second I live two 2 1/2 hours away from this dealer! Using cars.com I had found several cars that I was interested in one being at this dealer so I contacted them. From the start Zachary C. Mills was prompt and immediately got in touch with me to see what he could do for me and my search. I was VERY honest and up front with him that I was looking around, hated to car shop, was quit far away, was not playing the you give me this number I'll get back to you game that this is how it works - I was down to three cars dealer with the best deal gets it now make me want to drive to YOUR dealer! I was honest about our trade in and Zac Mills and his team were AMAZING with our beast of a trade in! We got exactly what we were looking for! BUT I still wasn't ready to drive 2 1/2 hours to sit and do paperwork and sit for hours on financing to wait and hear oh sorry you were turned down because you don't have stellar credit. In came Adam Mills. Along with Zac all of our information was taken in confidence over the phone and the application was done BEFORE hand - you see my husband works five hours away from home, the last thing he has time to do is spend his ONLY day home by sitting in a car dealer ALL DAY! No matter what I threw at them, they rolled with it and found a solution! Adam Mills got us approved but my husband couldn't get there to sign, NO problem they worked with that too! Seriously the more complex things I tossed at the two of them the more they just said NO PROBLEM! My husband called and said can you have a big bow on it when my wife gets there and sure enough Zac had a BIG green bow on the hood of my Suburban waiting for me! When I said make me WANT to drive that far Zac did EXACTLY that! Not only that, during my drive there he contacted me to see how the drive was going and that everything was going ok seriously what dealer does that? Then on my trip home he contacted me to make sure I got home ok - I don't think I've EVER had a dealer contact me to make sure I made it home ok, and that is not the first time I have driven that far by myself to pick up a car! This dealer is a small hometown dealer not a big fancy showroom in a little tiny town (trust me there isn't a Starbucks for MILES!) BUT they are doing it RIGHT! There was not ONE BIT of pressure from day one from Zac, it was just the opposite tell me what you want from us! It was the MOST RELAXED car buying experience I have EVER HAD!! I laughed, I joked with Zac and Adam, I went home not feeling stressed out one bit! Go see them you will NOT REGRET IT!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Roni, Congratulations on the delivery of your Chevrolet Suburban from the "Mills Brothers". Thank you so much for your business and for coming the distance from Beaver Falls. We wish you safe and happy motoring miles ahead. Sincerely, All of your friends at Jeff Drennen Ford

Shout out to Tiffany

Just recently got a nice deal on a year old town and country. Wasnt sure how easy I'd be approved but Tiffany and company worked on it till I was able to drive away in a beautiful van. She's great you must request her when looking at a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Chris, Congratulations on the delivery of your Chrysler Town and Country passenger van from Tiffany. Thank you for your business and for awarding Tiffany with a 5 star rating. We wish you safe and happy motoring miles ahead. Sincerely, Your friends at Jeff Drennen Ford

Zac Mills provided great service!

Zac Mills took time to take us to multiple Jeff Drennan dealerships to find a vehicle. He worked with us over several days and helped us find a used vehicle that fit our needs. He also helped coordinate some repairs that needed to be done to the vehicle. Zac was respectful, friendly and did not use high pressure sale tactics. We would definitely recommend Zac Mills and Jeff Drennan dealerships!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Jessica, Congratulations on the delivery of your new vehicle. We are pleased to learn that Zac has earned your 5 star rating. We wish you safe and happy motoring miles ahead. Sincerely, Your friends at Jeff Drennen Ford

Jeff drennen dealership

I was please with the integrity of zak mills and his coworkers. They made the car buy process easy and I feel I will be treated with respect there. Understanding, knowledgeable, and considerate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Marsha, Congratulations on the delivery of your new Ford. Thank you for your business and for awarding Zak with a 5 star rating. We wish you safe and happy motoring miles ahead. Sincerely, Your friends at Jeff Drennen Ford

Great service and willing to work with you

Came in expecting to buy a used car but were approved for a new car. Worked with us and helped make buying a new car affordable! Thanks Tiffany!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Amanda and Steven, Congratulations on the delivery of your brand new vehicle. Thank you for your business and for awarding Tiffany with a 5 star rating. We wish you safe and happy motoring miles ahead. Sincerely, Your friends at Jeff Drennen Ford

extremely satisfied

Had a great experience for my first new to me vehicle will definitely be back in the future my sales rep Tiffany Johnson was very helpful in the whole experience she was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear David, Tiffany will be pleased to learn you have awarded her with a 5 star purchase experience rating. Congratulations on the delivery of your new vehicle. Thank you for your business. We wish you safe and happy motoring miles ahead and are looking forward to providing you with excellent service. Sincerely, Your friends at Jeff Drennen Ford

Adam is the best ever :)

After 8 hrs. Of waiting at the dealership of dealing with the banks and insurances Adam mills finally found me a car that works in my budget. I don't know any other salesman that would skip his lunch to help me find a car that suits me, fits in my budget and would actually wait that long to sell me a car. I appreciate everything that he has done for me ! If I know someone who is looking for a car, I would highly recommend Adam mills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Des, Congratulations on the delivery of your new vehicle. We are happy to hear that your patience won out in the process. Thank you so much for your business. We wish you safe and happy motoring miles ahead and are looking forward to providing you with excellent service. Sincerely, Your friends at Jeff Drennen Ford

Extremely Satisfied

Tiffany was great it made the sale so easy and hassle free!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Jeryl, Congratulations on the delivery of your new vehicle from Tiffany. We are happy to learn you awarded her with a 5 star rating. We wish you safe and happy motoring miles ahead and are looking forward to providing you with excellent service. Thank you for your business. Sincerely, Your friends at Jeff Drennen Ford

#1 Employee

Colton Jordan has to be the #1 best employee of this dealership! First time I've ever purchased from a dealership, and if I ever do it again, I can garuntee you I will specifically work with him and will suggest any friends or family to work with him of they ever go to Jeff Drennen Ford! He couldn't have been more respectful, helpful, professional, or friendly. My first classic purchase and his first classic sell! So glad he could be a part of this buy with me and I couldn't be more thankful he was the one to make the effort to sell me such an amazing truck!!! High five to this awesome salesman he more then deserves a raise!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Rachelle, High five back to you as well and congratulations on the delivery of your new truck from Colton. Thank you for your business and for awarding us with a 5 star rating. We wish you safe and happy motoring miles ahead and are looking forward to providing you with excellent service. Sincerely, Your friends at Jeff Drennen Ford

extremely satisfied

Tiffany was very helpful. My husband went by himself she was able to help him without me being there. All I had to do was come in and sign paperwork. Will definitely go back for our next new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Mr. and Mrs. Smith, Congratulations on the delivery of your brand new Ford from Tiffany. It is nice to hear that your confidence level in our processes warranted a 5 star rating. Thank you so much for your business. We wish you safe and happy motoring miles ahead and are looking forward to providing you with excellent service. Sincerely, Your friends at Jeff Drennen Ford