Reviews
Write a reviewPlease avoid this dealership.
Please avoid this dealership. My daughter was in a pinch. Bought a used Jeep . Sold with a rotten frame was rotten and clamps on the transmission pan. Within months weee told the transmission had to be replaced. Was going to but the repair shop said it wasn’t worth it due to the condition of the frame. Really disappointed. Will add photos soon.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I highly recommend Barnstorm Jeeps.
I highly recommend Barnstorm Jeeps. Melissa and Scott were great. Every part of the purchase process was easy. The financing rates beat my normal "go to" place to finance. They have a great inventory selection and take good care of the inventory. I am so happy with our new Jeep! Thank you Scott and Melissa! ~ Lisa Richardson
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Easy to work with and responsive.
Easy to work with and responsive. Scott will cut you the best deal and be an awesome resource for any additional servicing. I love my jeep!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Car died in 6 months
Gosh, Scott sure saw us coming! We answered an ad for a jeep that was being sold for around $4700. After confirming it was available over the phone we drove over an hour to go check it out. This was my first time purchasing a car from a dealer and having just moved we were desperate for a vehicle. I guess it was pretty obvious because once we got there the price had jumped to nearly 10k, including fees and taxes. I know I should never trust a fast talker, but did I mention we were desperate? I also thought that buying from a dealer was safer bet than a private sale from a stranger. Boy was I wrong! That jeep *completely* died less than 6 months later. I had it towed to the shop 3 times and invested an addtional $1100 into it replacing the ignition and the starter and some wiring only to have it die a fourth time in my driveway. Battery was brand new, too. At least that time it was in my driveway and not the supermarket or the post office or the gas station, as the other 3 times. My mechanics couldnt figure out what was going on. It initially would work for a couple days after the various fixes and then just.. nothing. The Carfax report was clean, but the car definitely showed signs of previous damage. I even asked Scott directly if it had been in an accident, but he rarely responds to emails and didnt respond to this one. Funny story though! That Scott told me during the sale about how he initially wanted this jeep for a family member- who has a very bad habit of falling asleep at the wheel and crashing cars, due to cranking the heat way up when they’re driving to work early in the morning. Makes ya think, right? Anywho, I ended up donating it to Kars for Kids, because at this point, it wasn’t worth the cost of the 5th tow. Barnstorm also sent me a $28 *unsigned* refund check. When I informed them of their error, instead of reissuing this pittance, they took 5 weeks to tell me the check was issued in error and then wrote up two lines in a word document as “proof”, with Tanya telling me “they won’t show me their tax returns”- which I never asked for and what?! I’m am still so confused over that exchange… why would I want to see their tax returns? And why would I be responsible for paying them with my $28 refund? Additionally, 7 months after I paid the vehicle off, I’m still waiting on my gap insurance refund. Waiting waiting waiting.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great spot for a Jeep purchase
Highly recommend this shop if you are in the market especially for a Jeep product. Scott was great to deal with. Whole process was less than a week. I live alone 30 miles away, and they offered to deliver my new vehicle to me on a Saturday to save me finding a ride. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best experience buying a vehicle!
What a great experience buying a jeep! Drove an hour and half there, and would do it again! Thank you Scott and Melissa!Super friendly ! Jeep was immaculate!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Got a call for more info.
Got a call for more info. I called back several times and emailed with no answer
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Dealership!
I was searching high and low for the perfect Jeep Wrangler and I found it at Barnstorm Jeeps in Spencer, MA. Scott made the experience fun and flawless. I've never had such an easy car buying experience! Highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome experience
Scott at Barnstorm was excellent to work with. He was efficient and made the process of buying a Jeep painless. He went above and beyond expectations on making the purchase possible. I would definitely recommend stoping in and talking to Scott.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service
Just showed up at Barnstorm Jeeps, where we learned that it was after hours, and they were closed. We turned to leave and Scott came out and asked if he could help us. Although we didn't buy anything, Scott was patient, friendly and answered our questions in a polite, helpful way. This place knows about customer service! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase