Reviews
Write a reviewLove the Jeep!
I was first approached by Nick (he has a detailing business), very friendly and helpful. Brought me around to look at Jeeps. Met Scott, he was very enthusiastic with his inventory. Referred me to a Jeep I thought was out of reach. He did everything he could and helped me purchase this awesome Jeep. Anyone who is interested in a used car visit Barnstorm in Spencer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best place to buy a Jeep in New England
Bought a jeep from Eric and it had some issues that he was unaware of and could have been very costly to repair. Both Eric and Scott were very helpful in helping me get into another jeep at Barnstorm for no cost with no mechanical issues after a thorough inspection. The jeep they swapped out and gave me was a great ride with some better features. I would highly recommend this dealership and owner and staff to do the right thing for a customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Read the small print
We drove to Barnstorm Jeeps to see a used car that had been advertised on the internet. When we got there, the salesman immediately told us that the advertised price is not the true price, because the true price includes an additional $1000 "deposit". He said "It's just the way we advertise". He told us that this fact was indicated in the ad, though he couldn't find it on the print-out we showed him (it was there - we found it later - but in very small print). This advertising strategy seems deceptive, in my opinion. Based on our own experience, the ads attract people based on the dollar figure in very large print, which turns out to be substantially lower than the true price as is explained only in very small print. What is the figure in large print even meant to be, if it's not the purchase price? We appreciate the salesman telling us about this policy as soon as we got to the dealership (though they could have mentioned it when we called ahead to inquire about the vehicle, and saved us a wasted trip). But the fact he routinely has to lead off with this clarification, as he said he does, shows how many customers must turn up with a false idea of the price of the vehicle they saw advertised online.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Responded right away when inquired about a car but when I...
Responded right away when inquired about a car but when I put in my trade in dead silence called Scott M 3 times no response
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great people and a cool shop!
I can't say enough about how great I get treated every time I deal with the Barnstorm team. A great experience you just can't find anymore.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great people and a cool shop!
I can't say enough about how great I get treated every time I deal with the Barnstorm team. A great experience you just can't find anymore.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you Barnstorm!
Barnstorm Jeeps has a diverse inventory from stock to rock crawler, 2-door and 4-door in every trim level, and all with a very friendly staff and welcoming environment! Thank you Barnstorm!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very easy purchase!
The team over at Barnstorm was great. They made my purchase a super easy process with no stress. If you want a dealer that isn't pushy and takes care of you this is the place!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best inventory around
Thank you to Barnstorm Jeeps for proving me with such a welcoming atmosphere! I came in to speak with Kody about a Wrangler on their lot and he was extremely knowledgeable, friendly, and made me feel right at home! I will certainly be coming back and telling my friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for stopping by, it was a pleasure to help you!
New Used Car from Barnstorm Jeeps
Great, family-owned, customer-centered dealership where the location in Western, MA is a bucolic as the Jeeps they sell. My experience in purchasing a Jeep from Barnstorm was seamless, straight-forward and all-around pleasant. They stand behind their products and services. I would highly recommend Barnstorm for your Jeep and motorcycle needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our team appreciates your feedback, thank you so much for choosing Barnstorm!