Reviews
Fanastic, exceptionally, homelee, & out of this wv
Great & exceptional!!! They go above & beyond than they have been. They make u feel at home. People should come here & experience the service & the quality of work they give. I will recommend more people to buy from this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your 5-star review, Charles! We appreciate your trust with INFINITI of Lexington!
I did not buy my Infiniti from this dealership.
I did not buy my Infiniti from this dealership. However, they treated me like I did. They treated me like a part of the Infiniti family. Jim Ott went above and beyond in his dealings to ensure me, and my car were treated with care.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Jessica. We appreciate your trust with INFINITI of Lexington Service!
Infiniti of Lexington staff is always knowledgeable,
Infiniti of Lexington staff is always knowledgeable, professional and timely. Very satisfied with experience at the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Nicole! We appreciate your trust with INFINITI of Lexington!
This dealership was very willing to correspond via email
This dealership was very willing to correspond via email because I was out of state and offered me a fair trade for my vehicle. The salesman was professional. I sent a relative to look at the car and there were a few condition issues that weren’t disclosed during the dialogue that probably should have been disclosed. That’s the reason for the middle range review.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review of INFINITI of Lexington! We're sorry for your experience wasn't the best with the condition of the car.
Service was prompt and customer service was top-notch.
Service was prompt and customer service was top-notch. I was given a loaner car so I did have to wait on site this was greatly appreciated!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We greatly appreciate your trust with INFINITI of Lexington.
Best in Class Customer Service
I have purchased or leased Infiniti vehicles from 3 different states over the past 25 years. The service provided by Infiniti of Lexington puts the others to shame. Jim, Dan, Joe & the people at Infiniti of Lexington "Get it". Customer service really matters.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Jeff!! WE really appreciate your kind words and trust with INFINITI of Lexington!
Infiniti of Lexington provides excellent customer
Infiniti of Lexington provides excellent customer service! Jim and Dan in the service department takes great care of their customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
thank you so much, Janice. We greatly appreciate you very much!
Terrific experience - even without an appointment!
Overall - very good! I didn't have an appointment - something came up rather quickly and they handled my request wonderfully! I can't say enough good things about my experience. And this was the first time I was at this dealership and did not buy my vehicle there... even so - they treated me as though I was the 'best' customer ever!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
thank you so much for your kind words. We appreciate your trust in us and we hope to help in the future.
My experience with Infiniti (Lexington) was nothing but
My experience with Infiniti (Lexington) was nothing but positive... a great experience and everyone acknowledged me when I was waiting for service to finish my car. Definitely high stars - this was my first experience with this dealership (service) - I'd recommend highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for you review! We appreciate your trust with Jim and INFINITI of Lexington.
Oil leak
Was told that we had a critical oil leak that could cause failure of a/c leaking oil on a/c pump. Couldn’t find it myself so we took it to service department so they could show us the leak that it didn’t have that was 2400.00 repair
- Customer service 1.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Our technician did find a small oil leak in the front of your engine. We did show you the area of concern when you came back in for clarification. We're sorry that you are upset with us. We're happy to help you anyway we can.