Tom Bush Mini

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Reviews

3.2
(18 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Wheel lock key missing

Went for issue with wheel locks and they removed the locks and replaced with original lugs at no charge. Could not have been happier with the entire experience.

Dealer response

Tony, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Tom Bush MINI team. Drive safely, and we hope to see you back again down the road!

5.0

Thumbs up for Todd Thompson at Tom Bush Mini!

My wife and I just purchased a Mini 2 door hardtop SE and a Mini Countryman within one week of each other from Tom Bush Mini! Our sales associate Todd Thompson was awesome! He is genuinely excited about the Mini Cooper product line and he shows it in his relationships with his customers. Both visits we had at Tom Bush Mini were wonderful and the car buying experience was not a dreadful experience that we've had so often in the past at other dealerships. All the folks we dealt with at Tom Bush Mini on our purchase of the 2 vehicles were very professional and pleasant to work with. And, we really appreciate what we felt was a fair deal on our two trade-ins! All in all, a great experience!

Dealer response

Tim & Mary, thank you for the great review! We are so glad to hear that you found the right vehicles working with Todd and the Tom Bush MINI team. Drive safely in your new MINI SE Hardtop and MINI Countryman, and enjoy them! We hope to see you both back again down the road!

5.0

Teresa’s customer service

Teresa was extremely helpful when I came in for an oil change on my 2013 Mini Cooper. She kept me informed and let me know of any issues.

Dealer response

Jennifer, Your feedback means the world to us! We will certainly let Teresa know her attentiveness resulted in a great service experience for you. It's always our pleasure to assist with your 2013 Mini Cooper's needs. Safe travels and thanks for choosing Tom Bush MINI!

5.0

Excellent salesman

Daniel Howard was my salesman and provided excellent service! Quick responses and answered all of my questions efficiently recommended!!Make sure you call him for your next vehicle!

Dealer response

Thank you for the great review, Jennifer! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Daniel and the Tom Bush MINI team. Drive safely in your new vehicle, and we hope to see you back again down the road!

1.0

Another $2,700 and broke down 10 miles later

We picked up the car today, after spending $2,500 2 weeks ago and another $2,700 2 days ago. My wife picked the car up and drove it for 10 miles before it broke down again. As I have posted before, this dealership is the only ones who have touched this car since we purchased it brand new. They have lots of excuses and no solutions. If you want a real guess then be prepared to pay for it over and over again. If it wasn't for the fact that my wife loves this lemon, I would have dumped since day one when we had tire issues or after the tail lights burnt out or after countless other problems with this particular car. Just check the service history, it should all be there...YOU HAVE BEEN WARNED

Dealer response

Paul - I understand how frustrating it is to experience vehicle issues. I'm sorry that you've had to make multiple trips to our dealership and for the inconvenience this situation has caused. I'd like to look into the service history here, but I won't be able to without your last name. Please give me a call so we can talk through this together. Thank you, Shelia Brown - Service Manager - (904) 371-4871

1.0

Find somewhere else to go..Please

We have spent over $ 4,000 dollars in repairs over the last 6 months. We picked the car up 2 days ago after being gone for a week with no loaner, paid over $2,600 for repairs and the next day the check engine light came on again. The only thing they repaired correctly is the trunk latch, other than that, we gave had terrible experiences with their alleged mechanics. We are wondering what they will come up with this time. Note: unfortunately we have taken it there for repairs and services since we purchased brand new...so there are no other mechanics to blame for substandard yet costly work

Dealer response

I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We strive to deliver top-notch service at a great value, and it is concerning that this has not been better reflected in your time working with us. I can see that we have let you down, and I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please give me a call. Thank you, Shelia Brown - Service Manager - (904) 371-4871

5.0

Great Experience!

Excellent experience working with Kristie, she kept me informed and was able to troubleshoot, repair and get me back on the road without breaking the bank.

Dealer response

Kristie is certainly one of our best! Thanks for your support, John. We look forward to having you back at Tom Bush MINI soon!

5.0

Quick Service

Theresa was fantastic. We came in for annual service and Theresa took care of everything. We were afforded a shuttle service and Dylan was terrific. I highly recommend Tom Bush Mini!

Dealer response

We're glad we could make your recent service visit quick and seamless, Eric! Thank you for the fantastic review and for trusting Tom Bush MINI with your vehicle care!

5.0

mini purchase 11 out of 10 happy :-)

beautiful car and top service we are happy with the car and very happy with the service. we would recommend everybody who needs a mine to go here

Dealer response

Ben, thank you for your business and confident recommendation of our team! Your support means a lot to us here at Tom Bush MINI.

1.0

Not for the black or brown

Treat every person who walks onto your lot with dignity. Apologize for your over-the-top assumptions. Cultural diversity and empathy training would hurt either. And, oh yeah, BLACK LIVES MATTER

Read all 18 reviews