Tom Bush Mini

2.4 out of 5 2.4

Reviews

2.4 out of 5 2.4
9 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    September 26, 2020

    Treat every person who walks onto your lot with dignity. Apologize for your over-the-top assumptions. Cultural diversity and empathy training would hurt... either. And, oh yeah, BLACK LIVES MATTER

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 15, 2020

    It seems as if the staff need training on how people make informed car buying decisions, and how to handle confrontation. The cops shouldn't be the answer... to irate customers who are trying to make the best investment. And an attitude because a customer doesn't do what you want should be a no-no. It's retail, after all.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    We are in communication with Anastasia and her family and in the process of conducting an internal investigation. We do not condone hateful or disresp...ectful behavior by any employee or guest. We also take our customer service very seriously and we believe that is why we continue to be named one of the Best Places to Work and one of the Best Places to Buy A Car in Jacksonville. Thank you all for your patience while we work to make things right, and please give us a chance to rectify this situation.

  • 1.0 out of 5
    September 15, 2020

    I will never support a business who lets their employees discriminate against people of color. Sheree and Maria need to lose their jobs. You’re only going... to lose more business the longer they’re there. Please don’t be the type of business to tolerate racism especially in 2020.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are in communication with Anastasia and her family and in the process of conducting an internal investigation. We do not condone hateful or disresp...ectful behavior by any employee or guest. We also take our customer service very seriously and we believe that is why we continue to be named one of the Best Places to Work and one of the Best Places to Buy A Car in Jacksonville. Thank you all for your patience while we work to make things right, and please give us a chance to rectify this situation.

  • 1.0 out of 5
    September 14, 2020

    They rather protect their employees who make their business look bad, than publicly apologies and take action! Do not do business with them until they... change the business practices.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are in communication with Anastasia and her family and in the process of conducting an internal investigation. We do not condone hateful or disresp...ectful behavior by any employee or guest. We also take our customer service very seriously and we believe that is why we continue to be named one of the Best Places to Work and one of the Best Places to Buy A Car in Jacksonville. Thank you all for your patience while we work to make things right, and please give us a chance to rectify this situation.

  • 1.0 out of 5
    September 13, 2020

    Terrible customer service! Maria and Sheree called the police on my friend because they assumed she didn’t have the funds to purchase a vehicle. Would... never recommend this place.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    We are in communication with Anastasia and her family and in the process of conducting an internal investigation. We do not condone hateful or disresp...ectful behavior by any employee or guest. We also take our customer service very seriously and we believe that is why we continue to be named one of the Best Places to Work and one of the Best Places to Buy A Car in Jacksonville. Thank you all for your patience while we work to make things right, and please give us a chance to rectify this situation.

  • 5.0 out of 5
    April 12, 2019

    This dealership has the BEST Service Dept. and Customer Service that we’ve ever experienced! Not only are they attentive to your needs but they are not... pushy nor overbearing! Jeff Zaruta, in Service, is OUTSTANDING! He has always gone above and beyond while caring for my Wife’s Clubman S. The mechanics are very knowledgeable and their work is impeccable! My wife has always wanted a Mini and not only are we happy with our decision to buy one (and found that it was originally sold and serviced by Tom Bush Mini), we’re happy to be able to continue doing business with them when the Mini needs service or repair! We would highly recommend doing business here! They’ve exceeded our expectations! Don’t pass up the opportunity to allow them to show you what it means to be genuine! ~Dan and Jeannie Reeves

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    July 16, 2018

    I went to this MINI for 5 years.... with my 2012 MINI Cooper S and with my 2017 MINI Cooper 4 door, that I only got b/c my first car was brought in 3x... for the same issue (within a year & a half) and they didn't fix it correctly...... Wayne weird, condescending and rude. I came in b/c my tire pressure lights were on in my new MINI after running over a screw (and patching it myself). They had my car from a Tues - Fri when nothing was wrong with it, they just readjusted the tire sensor. No one called and told me what was going on with my car at all. Wayne offered me the wheels & tires off his wife's car?!?!?!?!! I have NO idea why. Then, b/c no one called me and told me what was going on, Wayne then emailed me and threatened to charge me for the days I had the loaner.... then (although I'd never so much as raised my voice to anyone there in 5 years... even after having to bring my old MINI in several times for the same issue) told me I needed to "act professional" when I came to get my car. He also told me I was not allowed to bring my car there any longer for maintenance - or anything really. I would absolutely not recommend this place. I would discourage anyone from working with Wayne. I have vm transcripts and the emails he sent me saying all this as well - I'll show them to any & everyone, just ask. When I can, I'll get rid of this current MINI and will never own one, nor recommend them ever again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 30, 2018

    Looking for a Mini Cooper for my wife. Set up an appointment to see the vehicle and got to the dealership earlier. While I was outside, Mark, one of the... salesman, came outside to help me. Informed him that I had an appointment. He helped me with the documents needed to be able to drive the car. Cody, the salesman who was going to help me, was able to assist me an hour earlier than what we discussed. They helped me with the whole process and I was able to purchase my first Mini Cooper. It was a great customer service experience and I recommend this place to everybody.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 25, 2017

    The Sales Team is amazing. Our Sales Advisor, Mark Davis is very knowledgeable of the MINI Brand and explained key things that I wouldn't have known about.... Absolutely will be back to purchase a MINI Cooper S.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Randy on your new MINI! Thank you for your business and for sharing your purchase experience with Mark. We look forward to maintaining... your MINI in the future. Let us know if there is anything else we can do for you. Please drive safe so we don't see you at Tom Bush Collision Center and remember, #ItCanWait. ~Brian Bush