Reviews
My Mini went in for quick oil change .
My Mini went in for quick oil change . Job was done within an hour . Service adviser Allison was friendly and helpful . Keep up with the good job!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Helen, we're glad to hear Allison and the team provided swift and friendly service here at Tom Bush MINI. See you next time!
Allyson was very courteous, and helpful on our visit.
Allyson was very courteous, and helpful on our visit. Couldn’t have been more pleased
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, thanks for giving us the opportunity to serve you! - The Tom Bush MINI Team
I am driving my third owned Mini Cooper.
I am driving my third owned Mini Cooper. I can always trust the professionalism of the employees at Tom Bush. I know the mechanics do great work. My current turbo charged 2023 20K miles Mini - 4 door Hardtop is loaded. The quotes on the rear braking system pads and associated parts were high. Given the parts cost less than $50, I don’t understand the $1000 and up quote. The repair involves removing the tire and front part. Putting in the pad and sensor plus rotor - all of which cost less than $50. An experienced mechanic could do this in minutes. I watched this being done on YouTube. $18 for parts. For the sake of potential inflation and labor I generously quoted $50. They had to take off the tire, etc. to tell me what needed to be repaired! Does anyone have a car jack I can borrow? I like Tom Bush Mini. Through the years I’ve had fair price quotes and high price quotes. Like a bottle of wine, there are good and not so good years.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback and for choosing Tom Bush MINI over the years. We love to hear that you've consistently felt supported by our team. However, it’s concerning to hear your feedback about pricing. We’d like to address any questions you have in greater detail, so please reach out directly at your convenience. Thank you again! - Shelia Estes - Service Manager - 904.371.4872
Forrest was very helpful and addressed all my concerns.
Forrest was very helpful and addressed all my concerns. Loaner vehicle was excellent and our vehicle was ready as promised. Very professional service and I enjoyed the video reports from the technician.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for sharing your awesome review with Forrest and the team! See you next time at Tom Bush MINI!
Great very professional team work very good service
Great very professional team work very good service knowledgeable and awesome people answer all questions
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cedric, we are delighted to hear that you found our team to be knowledgeable and professional! We truly appreciate your business and hope to see you again at Tom Bush MINI!
Dealt with Tod Thompson at Tom Bush Mini in purchasing a
Dealt with Tod Thompson at Tom Bush Mini in purchasing a new JCW mini. Great experience, Tod was extremely knowledgeable and just a very pleasant person to deal with. I highly recommend their dealership
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Don, thank you for choosing Tom Bush MINI and for sharing your feedback about Tod. We hope you enjoy your new MINI JCW! See you next time!
Friendliest staff, great service.
Friendliest staff, great service. No problems at all. It's the only Mini on Jax, but I used to live in Orlando and the crew here is nicer than that folks at the other dealership. :)
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your kind words about our team, we truly appreciate it! It's great to know we exceeded your expectations. See you next time! -Tom Bush MINI
The quality of service and the friendly staff at Tom Bush
The quality of service and the friendly staff at Tom Bush Mini make it worth driving nearly an hour to take my Mini Clubman there for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, it's great to know our service and team have made the drive worth it! We truly appreciate your trust in Tom Bush MINI. Safe travels until we see you next!
Great experience, everyone was very friendly and willing
Great experience, everyone was very friendly and willing to answer any questions. Alison is the best! Always on top of the job. She was ready for me as soon as I walked through the door, even though I was early. Todd was good to talk to and willing to show us cars on the lot.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for sharing your incredible feedback about Alison, Todd, and the rest of our kind and knowledgeable team! We wish you many safe miles ahead and hope to see you again at Tom Bush MINI. Safe travels!
Excellent service and friendly staff.
Excellent service and friendly staff. They serviced me promptly and without an appointment. They even performed my oil change.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Tom Bush MINI and for sharing your experience! We’re happy to help, and we hope to see you again down the road.