Reviews
Great service department! They were very quick to get...
Great service department! They were very quick to get things done in a timely manner. I highly recommend using the service department at Fermin Mini.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went to change a window seal it took 15 minutes to check...
Went to change a window seal it took 15 minutes to check and order parts and they gave me an appointment for 3 days later. I brought it in and less than an hour it took for the repair very happy with the service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I flew from Charlotte to purchase this vehicle and still...
I flew from Charlotte to purchase this vehicle and still had to wait over 30 minutes for finance...very frustrating! I have reached out to the salesperson several times with no response. very disappointing!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
The service was top notch. Dallas did an excellent job of...
The service was top notch. Dallas did an excellent job of assisting us with the JCW Mini we were looking at. The process easily explained and the contract walked through at our pace. We will be returning in the future. The service plans also are super helpful and well worth the extra cost. I love my Mini.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Although the final bill was much higher than I expected,...
Although the final bill was much higher than I expected, Matt explained the reasons and made me feel comfortable with my decision to have the work done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was great. I dropped my car off they had the...
Service was great. I dropped my car off they had the loaner ready and I was out the door. They kept me informed of the progress and when it was ready I turned in the loaner and it was ready to go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
the buying experience could not have been better or more...
the buying experience could not have been better or more efficient. Sara was always prompt with information, her replies and updates on the vehicle. i was able to request options for lease vs buy and Sara provided all info as needed so i could make an informed decision. We were done from start to finish - with a newly arriving limited edition - in 10 days. and all our interactions were conducted remotely until we drove over from Orlando to pickup the new Mini Cooper. awesome job !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone was extremely professional, I felt very...
Everyone was extremely professional, I felt very welcomed, never felt pressured to buy anything and I got the exact car I wanted. Would def recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was well oriented on the service to be performed and my...
I was well oriented on the service to be performed and my next service schedule. They replaced some items that showed damages on the vehicle no charge. Thanks a lot .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service department. Thank you David for all...
Excellent service department. Thank you David for all your help! The great service at Ferman Mini is another reason I love the Mini brand. Great cars and really exceptional people! Thank you so very much!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair