Reviews
Tony was amazing.
Tony was amazing. He was not pushy but very understanding and what I wanted and needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Courtney was very helpful in checking in my car and
Courtney was very helpful in checking in my car and making recommendations on the solution of the problem..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matthew gave an excellent customer service.
Matthew gave an excellent customer service. I enjoy coming to the dealer and talking to Ryan George he is so funny and nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our is experience with the service department was limited
Our is experience with the service department was limited to them prepping a new purchase. Our experience was with the sales department. Sara is outstanding. The true value of a sales person is their knowledge of the product they are selling. Her knowledge of all Mini’s is unparalleled. Furthermore, she is patient and thoughtful. Because of this we waited for Sara to return from her Honeymoon to buy our second Mini through her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone we spoke to at Ferman Mini were very helpful and
Everyone we spoke to at Ferman Mini were very helpful and professional and made our "out of state" car buying experience easy and fun. Bob Annis made us a couple of videos and was very upbeat and fun. Michael Stanton answered all our questions and returned our calls right away. Scott Douglas helped us thru the paperwork buying process and made it easy. We love Mini's s and love Ferman BMW Mini! We would definitely buy again from Ferman! ❤️💖
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very nice and accommodating, as I was an out of town
Very nice and accommodating, as I was an out of town buyer things needed to be in perfect order before I drove there . Once at the dealership , everything went smoothly .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My purchase experience was wonderful.
My purchase experience was wonderful......No Pressure, efficient and informative. Michael was wonderful when he first helped me and Ryan took over and made the experience amazing. Ryan answered all of my questions, went over the car in detail with me and gave me his undivided attention and extensive knowledge from start to finish.....It was a great purchase experience! I love my new Mini, but I equally love Ferman Mini and the team they have in place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tony was very caring and understanding during my 4 + hr
Tony was very caring and understanding during my 4 + hr visit to Ferman Mini as I turned in one mini with out of state plates for another certified mini with Florida plates and insurance . Matt in service was also very helpful. Thank both for your patience !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dallas was so helpful, his knowledge of the Mini products
Dallas was so helpful, his knowledge of the Mini products is exceptional. The cars were very fairly priced and the buying process was simple. We will definitely be buying from Ferman Mini again future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Showed up one hour before they closed, showed us several
Showed up one hour before they closed, showed us several vehicles, decided on the one we wanted, and everyone stayed late, two hours past closing to make sure we got our new car. Can't say enough about Dallas and the entire team. Definitely above and beyond, and it is and was appreciated more than we can ever say and express. Thank you so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car