Ted Russell Ford Kingston Pike

They didn?t fix the problem and what they did fix they messed up something else! And keep my car for over 2 weeks and charged me $750.00 for labor.

I began the car-buying process online, negotiating directly with the used car manager. We finalized the deal remotely?he accepted my offer and agreed to give me full Kelley Blue Book (KBB) value for my trade-in: a 2018 Honda Odyssey Elite with 77,000 miles, excellent condition, a clean history, and complete service records. The van had recently undergone a full service at AutoNation Honda, including all recall work, and was inspected under the supervision of an American Honda corporate representative who happened to be onsite that week. It was clearly worth KBB. However, once I arrived at the dealership, everything started going downhill. They initially offered nearly $5,000 less than KBB for my trade. I laughed, asked for my keys, and prepared to walk away. Suddenly, their story changed. The salesperson, visibly annoyed, told me, ?Your trade isn?t worth KBB.? I laughed again?especially since I had already received a better offer from a Honda dealer. This is a typical tactic used to lowball valuable trades and maximize dealership profit margins. After that back-and-forth, they finally agreed to honor the original deal. But the problems didn?t stop there. I waited hours for the paperwork, which was changed three times before they finally got it right. Then, the finance manager discovered a tax error?caused by the used car manager not checking a box in their CRM system. Fortunately, that mistake ended up in my favor, so I didn?t complain. Just when I thought we were wrapping up, I noticed the salesperson had written down my address incorrectly. That meant all the documents had to be redone. Four hours later, I finally left the dealership with the vehicle. But it didn?t end there. When I got home, I saw that the temporary tag had the wrong vehicle color listed?and my address was still incorrect. I had to return to the dealership the next day. When I arrived, they couldn?t find the corrected tag and made me wait again while they searched for it. A few days later, I checked the oil. Although the car?s onboard system claimed 100% oil life, the oil itself was clearly used?dark and dirty. I knew something was wrong. The car had last received an oil change in November 2024 at an Acura dealership, well before I bought it in June. It was obvious that a technician had simply reset the oil life monitor without actually changing the oil. To prove it, I wiped the dipstick on a paper towel and brought it to the dealership. Even with physical proof in hand, they questioned me, saying ?the system shows it was changed.? This confirmed that either someone lied or completely failed in their service duties?and they were unwilling to admit it. I also made a service appointment to address the brakes, which were grabbing badly. That turned into the worst dealership service experience I?ve had in my 39 years of owning cars. The service writer was rude, defensive, and dismissive. I waited nearly five hours just for an oil change and to have the rotors turned. When I finally got the car back, it was covered in greasy fingerprints both inside and out. This entire experience?from the misleading trade-in offer to the sloppy paperwork, dishonesty about the oil change, and unprofessional service?was the worst I?ve ever encountered in almost four decades of buying and servicing vehicles. I will never return to this dealership. Buy Imports and stay away from Domestic because this is what you can expect.

Sue was very helpful. Floyd helped pass the time in the waiting room. Excellent repair. Much better than the shop I had been using. Thank you.

great business, great people, felt like i was listened to and my concerns were taking care of completely. couldn?t ask for more! very pleased with the outcome.

People were great. Price was way too high. They package the balance separately from the rotate and over charge. And this review site sucks!! And sucks!!!

We have used Ted Russell Ford?s service center since purchasing our Ford Edge in July 2023. They offer great service and are always so respectful, courteous and fast. Would highly recommend!!

Roy Hoffman worked very hard to find us the truck we were interested in. We appreciated his helpful demeanor and we did not feel rushed or pressured to select any particular options. Both my wife and I are very happy with our new truck and the customer service we received from Roy.

After trying to get my car fixed (Recall) for 3 years and getting put off by a dealership in Clinton, I decided to try Ted Russell Ford they were amazing, they made my appt, had my car in and fixed within a week, it was such a relief to finally get it fixed and not have to hassle with it anymore.

We received excellent service in the past, so took our car to them when an exceptionally heavy rain storm forced water into the center stack of the car. They diagnosed and repaired the damage affecting the navigation system, audio inputs, and the sunroof. They continue to be friendly and professional to deal with, and the repairs were completed in a reasonable time frame. The repairs are flawless.

Exceptional service! The computer diagnostic discovered the issue and everything was resolved quickly and efficiently. You can trust TR to take care of all if your maintenance needs.