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Reviews
Very professional service advisor, listening skills, call
Very professional service advisor, listening skills, call back, nice to chat with Very professional service advisor, listening skills, call back, nice to chat with Very professional service advisor, listening skills, call back, nice to chat with
Very professional service advisor, listening skills, call
Very professional service advisor, listening skills, call back, nice to chat with Very professional service advisor, listening skills, call back, nice to chat with Very professional service advisor, listening skills, call back, nice to chat with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ted Russell Ford is always on times courtesy and services
Ted Russell Ford is always on times courtesy and services done right. They stand behind their work. Ted the service manager runs a good department.
Ted Russell Ford is always on times courtesy and services
Ted Russell Ford is always on times courtesy and services done right. They stand behind their work. Ted the service manager runs a good department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Left car over night for service next day, had nail in
Left car over night for service next day, had nail in tire on wall, had took to Walmart the day before and could not be fixed, needed new tire. Ford assistance called and said tire was patched and good to go, after telling him I took for repair and it could not be fixed, they went back to check tire again and then I needed new tire, it could not be repaired. That should have been told from beginning.
Left car over night for service next day, had nail in
Left car over night for service next day, had nail in tire on wall, had took to Walmart the day before and could not be fixed, needed new tire. Ford assistance called and said tire was patched and good to go, after telling him I took for repair and it could not be fixed, they went back to check tire again and then I needed new tire, it could not be repaired. That should have been told from beginning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They were very friendly and the waiting area was really
They were very friendly and the waiting area was really clean and comfortable. I was in and out in not time as well. I will be more than happy to use them again.
They were very friendly and the waiting area was really
They were very friendly and the waiting area was really clean and comfortable. I was in and out in not time as well. I will be more than happy to use them again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Not only is this Bronco great but I work with fabulous.
Not only is this Bronco great but I work with fabulous. I have been buying Ford Trucks for almost 50 years now and these folks were absolutely the best people I have ever worked with. They couldn't have been any nicer and more accommodating.
Not only is this Bronco great but I work with fabulous.
Not only is this Bronco great but I work with fabulous. I have been buying Ford Trucks for almost 50 years now and these folks were absolutely the best people I have ever worked with. They couldn't have been any nicer and more accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service department.
Great service department. Tech and managers were great and easy to work with. They looked for solutions to the problems I addressed with them as well as diagnosing some I didn?t.
Great service department.
Great service department. Tech and managers were great and easy to work with. They looked for solutions to the problems I addressed with them as well as diagnosing some I didn?t.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arrived about 45 minutes early and a Service Adviser
Arrived about 45 minutes early and a Service Adviser greeted me wrote up the ticket. Very courteous ! He sowed me to the Customer Waiting Area which was very comfortable and about 45 minutes later a Service Advisor, Sue Pope, came in, greeted me, and went over the details of the update on my 2023 Ford Ranger?s computer issues. My truck was ready and waiting for me. Very good experience !!
Arrived about 45 minutes early and a Service Adviser
Arrived about 45 minutes early and a Service Adviser greeted me wrote up the ticket. Very courteous ! He sowed me to the Customer Waiting Area which was very comfortable and about 45 minutes later a Service Advisor, Sue Pope, came in, greeted me, and went over the details of the update on my 2023 Ford Ranger?s computer issues. My truck was ready and waiting for me. Very good experience !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Been with Ted Russell for many years, Always have
Been with Ted Russell for many years, Always have provided kind courtesy atmosphere. I didn't have to wait. I was in and out on time
Been with Ted Russell for many years, Always have
Been with Ted Russell for many years, Always have provided kind courtesy atmosphere. I didn't have to wait. I was in and out on time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ted and his team in Service do an exceptional job each
Ted and his team in Service do an exceptional job each time I have a service need for my Mustang. I can depend on them to be honest and reliable.
Ted and his team in Service do an exceptional job each
Ted and his team in Service do an exceptional job each time I have a service need for my Mustang. I can depend on them to be honest and reliable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They never miss a beat- very friendly and knowledgeable.
They never miss a beat- very friendly and knowledgeable. They are proactive with their service. I was in for oil change and tire rotation- they noticed a screw in my tire. They notified me and repaired on the spot. Another great thing about this dealership- They are on schedule- I was in and out. Thank you for being dedicated to your customers.
They never miss a beat- very friendly and knowledgeable.
They never miss a beat- very friendly and knowledgeable. They are proactive with their service. I was in for oil change and tire rotation- they noticed a screw in my tire. They notified me and repaired on the spot. Another great thing about this dealership- They are on schedule- I was in and out. Thank you for being dedicated to your customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase