Reviews
great people
Perfect 10 everyone was so nice and helpfu,l they did everything they could to help me an make me feel at ease. I have in the past recommended kia to friends and family and will continue to in the future. I wanted a blue kia sportage and that's exactly what I took home so I am very happy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Matt!
I was in the market for a mid-size SUV and looked at Lexus, Nissan and several others. Then I arrived at the Kia dealership and talked with Matt Howerton. No pressure, friendly, and knowledgeable about the various trim levels for the 2016 Sorento. We looked at most of them on the lot and I drove several. Truly a comfortable, non confrontational experience and everyone in the dealership was very helpful and friendly (Sarah was very helpful also). Worked out the lease the next day and when I met with Gary it took about 10 minutes to complete the paperwork. I picked the car up the next day, spotless and with a full tank of gas, and had a great review of the car before heading on my way. Kia has a great product now, and when was the last time you had fun buying a car at a dealership! Do yourself a favor and give Matt a call.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
The best experience that I have ever had in buying a car. Really appreciate everything that you did for me on Friday to make my purchase a success.. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Used Truck Purchase
Cannot say enough good things about Robbi and the rest of the sales team. I first met Robbi when she was a service writer, and we have maintained contact since she joined the sales team. The last time I brought my Optima in for service, I spoke with her about purchasing a used pickup. Very soon she called and we looked at what was available, but none fit my criteria. I changed my price point to reflect reality, and asked her to keep a lookout for what I wanted. She did, and about a week later I became the happy owner of a used truck! The actual sale was painless and Robbi was delightful to deal with, as was the finance guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience all the way around!!!
From the minute we stepped foot on the lot we were treated with the utmost respect and kindness. Excellent customer service experience. We now have a fabulous new car that we love and we got a great trade-in value and really good financing.. We highly recommend Ted Russell Kia and Robbi Christmas.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone worked hard to make my deal happen!
Robbie Christmas was awesome! The whole Ted Russell team where very professional but not to the point where they were not friendly... It felt like being at a friends house everyone was so friendly... Robbie worked deligently to get the process going and Dave Sutton and Russ finished it up very professionally. I had to be at work at 4 pm and they expedited the process to accommodate my needs. I had bad experiences in the past with dealerships but this was far from that... Will recommend to all whom are looking to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone was very helpful in leasing my second vehicle.
My transaction with Ted Russell KIA was a pleasant experience. In fact, I ended up getting a new Soul. The time spent at the dealership lasted close to an hour. I usually spend several hours getting a car, So I was very surprised when yesterdays transaction went so smoothly. I want to thank Robbi and Gary for all there help. Linda Kroeger
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied
We had a great experience at Ted Russell Kia. The entire staff was friendly and was willing to work hard to get us the deal we wanted. Robbi Christmas was exceptional to deal with. I called a day ahead to set up the appointment and told her what we were looking for. Upon our arrival she met us at the front door and had a vehicle ready that matched excatly what i had told her we wanted to see. Her coustmer service was the best I've experienced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
helpful to facilitate our need
The saleswoman and staff we very helpful in the hunt for my wife a good dependable car. They listen to what we wanted price wise and the options we ask for and did not try to sell us something we would just settle for. To me that is what takes the hassle out of buying a car, just give me what I ask for. Robbi Christmas our saleswoman did just that and we thank her for it. Our next car buying endeavor will be at Ted Russell Kia.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great experience
This was the easiest car purchase I have ever made. Robbie Christmas is the best sales person I have ever dealt with. She made buying a car a pleasure. I would recommend her to all my friends & family
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car