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Keystone Automotive Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (122 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Online buyer

I Bought a vehicle online. I completely understand and realize this is my fault for buying a vehicle sight unseen. The truck I bought was represented as an awesome truck with no issues. Here I am a month later with barely any miles put on the truck since I bought it. I have had To replace the battery, now I have a large transmission oil leak because the pan is completely rusted out. The whole underside of the vehicle is rusted out. I have to replace all the shocks because they are rusted out. Not one mention of any of this from Phil who I dealt with. Hopefully I can save the next guy from buying a vehicle from these guys.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Did not disclose

Due to the fact I’m having trouble finding this type the truck locally I contacted keystone automotive about their truck advertised online.I dealt with Phil. The truck looked very clean via pictures and I trusted the dealer. He told me several times how awesome of a truck this was. I have had the truck a little over a month and it has barely been driven. Less than 100 miles. First I had replace a battery that was completely dead. Not that big of a deal. Just recently had a huge oil leak. The underside of the truck is completely rusted through.The transmission pan is completely rusted causing the leak. The shocks are completely rusted and needs to be replaced. The transmission pan is completely rusted causing the leak. I totally realize and understand this is the chance I take buying a vehicle online. It’s too bad businesses are so desperate to sell a vehicle that they hide and will not disclose major issues such as this. No worries Phil. I will get this vehicle patched up and running. As far as I’m concerned you’re a typical used car dealer. Karma is a xxxxx. I will post as many reviews as possible hopefully to save the next guy who wants to buy a vehicle from you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Consumer response

Yes you did contact me about the battery, and I was not too concerned about that because I figured things happen and a battery could’ve just died. It’s all the other issues that arose once we started driving the truck. I am currently into this truck for $623 to replace the transmission pan. $1150 to replace all shocks and struts and an additional $422 to apply an undercoating on the underbody. There is no way if you guys had inspected this vehicle you wouldn’t have seen the condition of the shocks and the underbody.

Explorer

This was the easiest vehicle purchase I've ever made. No pressure at all. Friendly, helpful, and a great deal! I would definitely recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for your business!

Honest dealership

Phil did a great job answering all of my questions and taking the time I needed with my busy work schedule to get me in the exact vehicle I came to look at. Couldn't be any happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent!

I would highly recommend this dealer! The staff are very focused on suiting the wants and needs of the buyer, And made my experience a very smooth transition into my new vehicle. All the products in the lot were well maintained and ready to roll. A big thanks to Phil and Ron for making my buying experience pleasant and personable and getting me into a beautiful new truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience

Knowledgeable sales people who gave great help in choosing the right car for me. I received alot of information about all the details. Highly recommend! .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They're the Best!

I Looked at 30 different rangers to find the perfect one here, Exactly what I wanted. Low key, unobtrusive. If you need a new truck, then come here...You won't regret it,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No Pressure, Easy

I am over 70 and have purchased many vehicles. This purchase was by far the most pleasant and easiest one. Phil answered every question with no xx. Absolutely no pressure great people to do business with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Highly recommend!

From start to finish this was a great experience. I dealt directly with owner Ron and he was very open and honest about every aspect of the transaction. It was a very smooth process and I was able to get a very safe and reliable vehicle for my 17 year old son. I highly recommend Keystone and you can be confident that you are getting what you pay for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

excellent customer service awesome experience

Ron and Phil were so accommodating. The customer service was exceptional. They went out of there way to make sure we were satisfied with the deal we were getting. I am constantly getting complements on the Mustang I purchased. I would certainly recommend this dealership to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you again for your business. Enjoy tooling around Rhode Island with the Mustang top down!