DO NOT do business with saleswoman Gabby unless you want to get explicitly lied to, scammed, and severely disrespected. I could not give my experience... a low enough rating--this is by far the worst customer service experience I have EVER had with any business. I spoke with Gabby a week before arriving to schedule a test drive for two models: one hard-to-find convertible and one sedan. I expressed clearly that my bf and I live over two hours away and that it was very important she was sure. She assured me that both were available and we scheduled a drive for Saturday. On Saturday, I called AGAIN and Gabby confirmed they were ready. After over two hours in the car, Gabby called and said the convertible was no longer available. Very disappointed, I then asked her, “Is the other car still available to test drive? I’ve already driven 2 hours and I’m half an hour away.” She said she’d have it ready when I arrived, so we drove ANOTHER half hour solely because we had already come so far. Exactly half an hour later, right when she knew I would be arriving AND as we were turning into the lot, I received another call from Gabby. “Yeah I just talked to the (director?) and he said that the other model you were looking at is being serviced and is unavailable to test drive.” In absolute disbelief, I said “Well we just pulled into the lot after driving almost three hours to try it. And I’m looking directly at the convertible I was hoping to buy.” She responded, “yeah there’s a couple inside doing the paperwork for it. I’ll come out to meet you.” I had told Gabby a week before, the morning of, and half an hour before arriving that I was interested in this sedan. And Gabby had assured me each of these THREE times that it would be available. Yet, she supposedly only checked to ensure that it was actually available THE MOMENT that she knew I would be pulling into the lot. Convenient, right? When Gabby approached us, rather than apologize, she reminded me that I could’ve made a $500 payment to “hold onto” the cars and that this is how business works—as if my $500 would have pulled the sedan from being serviced. She then asked if I had Cash App and said she would personally reimburse us for the gas money we had spent. Immediately after extending this “olive branch,” she proceeded to list some other models—all of which were much more expensive (again, convenient right?)—and asked us to look around. I told her that we were going to head home and made it clear as nicely as possible that we were not doing business with her after somehow managing to screwing us over 2 times in 30 minutes (truly impressive, btw, even for a dishonest car salesperson). The moment that it was clear she was not getting my business, she stood up, and with her eyes locked on her phone, she said “sorry” while pursing her lips and walking away. It was the most sub-par, disappointing, waste-of-the-air-we-breathe response to the situation that she had personally created after wasting over 5 hours of our time round trip and over $200 for gas, food, pre-paid hotel... When I texted her my CashApp information, she read the message immediately and never responded. Guess the next part. We never received a penny of the money she offered. My experience with Gabby suggests to me that the cars I were looking at were never actually available (at least not both) and that she was absolutely okay with lying to me and misguiding my expectations just to get me on the lot—with ZERO regard to what it took to get there. If I’m overestimating her intelligence, and she’s actually just the most lazy and incompetent salesperson to live, then she has zero business being in this line of work and cannot be responsible for the smallest task—such as typing in a make and a model and taking 10 seconds to ensure it’s available before a customer drives from almost 3 hours away. If you’re looking to make a multi-thousand dollar deal for a car here, do not do so with Gabby. She does not have your interests,
Quick, easy, nice people, nice building, cars are top notch(no auction junk). Couldnt ask for better experience. Some really rare cars as well. Little... hard to understand how to pull into the dealership of independence, but not to bad.
Very dishonest dealership. I was working with Gabby on a used 2012 Tesla Model S P85. She told me she would call as soon as the car was available to put... a deposit on (I'm an out of state customer). She never called back and I found out from another salesman (Jeff) that someone else had already put a deposit on the car! So basically they skipped over me and sold the car to someone else! So unfair and unethical and not the right way to treat your customers!
Thank you Chris and team for a positive buying experience . Formula one imports follows through .Vehicle delivered as promised .Keep up the good work.
I called about the vehicle on Thursday, brought it on Tuesday. Gabby, Justin, and Alex were great. The best car buying experience I've ever had.
This is the easiest transaction my husband and I ever had with buying a car. I have to give a shout out to Gabby and Alex. They were so helpful and made... this a very good experience. Even though we live out of state on our next need of a car we will be coming to back here to buy again. They have a great selection of cars at a great price. My husband and I were very impress on how they treated us and the other customers. We were impressed how they had our paperwork ready for us ahead of time and made this a very delightful adventure. I recommend everyone who wants an high end car with low miles and a great price to visit here first.
Chris Harmon was very friendly and knowledgeable. The entire process was quick and stress free. Chris took me home and picked me up while they took care... of a tire pressure sensor problem.
Some companies are renown for their exceptional service: the Ritz Carlton and Disney come to mind. To this list, I will now add Formula One Imports. This... is a company that is focused on something more than customer satisfaction; their goal is customer loyalty. I was an out of town buyer, living 3.5 hours from Charlotte. Alex and Julian couldn’t have made the buying process more simple. They even had a driver deliver my Audi A8 to my house and take my trade-in back to Charlotte! They delivered on all items we discussed and I couldn’t be more pleased with the overall experience. I would (without reservation) recommend Formula One Imports, especially if you are an out of town or out of state buyer. These guys are the real deal! They’ve earned my loyalty and gratitude. Thank you gentlemen!
Such a good experience! Loved that we weren’t pressured into buying anything. Tina was great with giving us time to ourself to make a decisions. Would... definitely do business with them again!
We recently purchased our Tesla Model 3 from Formula One Imports. They were super helpful and communication was amazing! Tina was very quick with answering... our questions. We drove from Florida to purchase and would do it again if need be. Thank you Formula One Imports and Tina for making our buying experience exceptional!