Reviews
Oil change.
Excellent service overall! Excellent facilities, knowledgeable friendly staff, performed the required work, washed the vehicle and had it ready for me on time. Appointment was available next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sikorsk4, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
Service writer - excellent!
Work correctly done, you broke my key fob but didn’t tell me, just handed it to me broken, it was readily replaced when I notified Matt - he is excellent - but nobody told him they broke it, added an hour and a half to my stay
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us and apologize for what happened to your key fob. Please don't hesitate to reach out if there's anything additional we can do for you.
Inconveniently convenient
Weird day. On arrival from Fort Myers I was told the Tahoe I wanted sold. I ?d but didn’t press. So I left. While signing Tahoe LT purchase agreement at another dealer, I got email that said “NOT SOLD I’m holding the keys in my hand”. So I left him hanging to follow my heart and drove back to Naples. Great experience on second attempt to buy there 2019 Black Tahoe premiere RST package. Jose, Jesse, and Scott were very apologetic, attentive,thorough,and fair. I felt they made up for the FUBAR of my first morning attempt, which they had no part of, with purchase price. In the end everyone was happy. except the young salesman who sent me away empty handed. Would have been an easy sale for him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Delwinwohlgemuth, we really appreciate your positive review and the fact that you were able to look past our mistake the first time around! We're so glad to hear we eventually delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Good Price vehicle
Purchased a 2015 Honda fit for a very good price but I took it three times already in for a front and alignment...Thought a dealer would check out the vehicles they have for sale
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon. Rick Hendrick Chevrolet Naples
Karen and Krista & Lee
I called in a same day service appointment which I knew was not their policy and they squeezed me in...AMAZING. Other dealerships would never do this! When I arrived it was very busy but everyone was super nice and service oriented. My car was done in exactly the amount of time they told me. Great experience ! I will come back to give them more business !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rtjprov1, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!
Tire change silverado
Took way too long to change a tire - waited 3 hours and they did not replace the spare in the proper place. They put in the back of My pick up. The dealership also needs a huge update. So dated.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Patricia4, we appreciate your honest feedback, as we are always looking for ways to improve. We are also very excited about the upcoming construction of our new state of the art sales and service facility. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Oil change
Very satisfied. Appointment was on time, service performed on a timely manor. Lee was very helpful and friendly. He is a very good representative of Kendrick Chevy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sjr1118, thank you so much for your positive comments about Lee and Rick Hendrick Chevrolet Naples! We look forward to your next visit! Take care!
The help was outstanding. Best experience ever.
The way the sells man took care of our needs and satisfaction was just incredible, would go there again in a heartbeat. My parents just bought a car there a day before with the same people so I was in good hands.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick Chevrolet Naples! Thank you again for leaving us this response!
Satisfecho y con mis suenos cumplidos.resivi un trato muy ag
Me fui muy feliz y complacido de alli.logre cumplir mi sueno, fui muy bien tratado y con pudimos ajustar un precio agradable para mi.fue una esperiencia maravillosa
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ROLANDO2, we are thrilled that we could make your dream come true! We do hope we can be of assistance in the future. Take care!
Too slow. Non informative
The service dept is not very good. Too slow. Non informative. And the problems are never fixed. Poor service. Read your reviews on line and it will tell you how bad you are. This dealership needs to sell out. Like they did in Tampa and things will improve. Sorry. Truth is what it is. They font care about the customer
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jonstangs, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (239) 301-3621 at your earliest convenience and we will do our best to resolve this with you.