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Greenway Nissan of Florence

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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It all honestly they don't even deserve a 1 star because

It all honestly they don't even deserve a 1 star because they had my car for a week and changed a fuse and charged me $250 and I had to call every day to find out what was going on with my car. I'm so irritated about how the whole situation and would NOT recommend them for anything 😒

It all honestly they don't even deserve a 1 star because

It all honestly they don't even deserve a 1 star because they had my car for a week and changed a fuse and charged me $250 and I had to call every day to find out what was going on with my car. I'm so irritated about how the whole situation and would NOT recommend them for anything 😒

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Good people!

I have leased and purchased three vehicles from this store. Always get top notch customer service. I have a lease that is due in 12 months and will be back.

Good people!

I have leased and purchased three vehicles from this store. Always get top notch customer service. I have a lease that is due in 12 months and will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I checked about trading my car in for a suv well i

I checked about trading my car in for a suv well i message back and forth for 3 days and got the run around so 2 nd day i messaged the lady and she said she would work on it so they closed never heard anything so next day waited no call so i messaged and she said she was wsiting on her mgr to put a price on my car so it was like i was put on the back burner so i waited messaged again and said if he not started on it just forget it so she messaged back they working on it then she said i was 7000 dollars neg and was i put in the car 7000 neg i told her i bought it there so what ever they did now my credit was run by them on the 30th well she said she had to run credit so she finally came back with this> ok my car i have is a 2020 sentra sv with 36,000 miles and she came back with this >>> i can trade for a 2018 murano with 91,000 but cant keep my pymts around 500 plus want money down with a co- signer so its like give you my car and pay like xxxx for your almost 5 yr old vehicle

I checked about trading my car in for a suv well i

I checked about trading my car in for a suv well i message back and forth for 3 days and got the run around so 2 nd day i messaged the lady and she said she would work on it so they closed never heard anything so next day waited no call so i messaged and she said she was wsiting on her mgr to put a price on my car so it was like i was put on the back burner so i waited messaged again and said if he not started on it just forget it so she messaged back they working on it then she said i was 7000 dollars neg and was i put in the car 7000 neg i told her i bought it there so what ever they did now my credit was run by them on the 30th well she said she had to run credit so she finally came back with this> ok my car i have is a 2020 sentra sv with 36,000 miles and she came back with this >>> i can trade for a 2018 murano with 91,000 but cant keep my pymts around 500 plus want money down with a co- signer so its like give you my car and pay like xxxx for your almost 5 yr old vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Consumer response

Bad way for business

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They insulted me on the offer for my trade-in and never

They insulted me on the offer for my trade-in and never even went out side to check the vehicle out...

They insulted me on the offer for my trade-in and never

They insulted me on the offer for my trade-in and never even went out side to check the vehicle out...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for letting us know about this. This is not the culture that we promote here at Greenway Nissan and we take that very seriously. We know that your time is valuable and hope to have a second chance to show you that. If you need anything further, please don't hesitate to reach out to our General Manager, Kevin McCarthy directly via email at Kevinmccarthy@greenwayauto.com

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Great team

I have purchased and leased two vehicles here in the past year. The sales staff is always helpful and friendly. We also service the vehicles at the location.

Great team

I have purchased and leased two vehicles here in the past year. The sales staff is always helpful and friendly. We also service the vehicles at the location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so glad to hear that you had an amazing experience with us and our team!

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Good people!

I have purchased and leased two vehicles from Greenway Nissan. Great experience. One is a lease and one is purchase. Even the service department is terrific when we come in for routine maintenance.

Good people!

I have purchased and leased two vehicles from Greenway Nissan. Great experience. One is a lease and one is purchase. Even the service department is terrific when we come in for routine maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your great rating, James! If there is any further way we can assist, do not hesitate to reach out.

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I was welcomed to the dealership’s service department

I was welcomed to the dealership’s service department even though I was early for my appointment. Everyone from the service manager to the cashier was professional and friendly. The service was completed in a reasonable time. They also washed my car. I appreciate the people and the work they do.

I was welcomed to the dealership’s service department

I was welcomed to the dealership’s service department even though I was early for my appointment. Everyone from the service manager to the cashier was professional and friendly. The service was completed in a reasonable time. They also washed my car. I appreciate the people and the work they do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so pleased to hear about your great service experience at our dealership, Joann. If there is anything further we can do to assist you, please let us know!

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Fees

It’s been a month still can’t get a tag bc they have not sent my paperwork and hidden charge of $899 for a lux pac. They charge everyone! On top of the price listed online!! A huge headache !!

Fees

It’s been a month still can’t get a tag bc they have not sent my paperwork and hidden charge of $899 for a lux pac. They charge everyone! On top of the price listed online!! A huge headache !!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brandi, we regret to hear that you had a negative experience with us. We take customer satisfaction seriously, and we are disappointed if you did not experience that thus far. In an effort to better understand the situation and work toward a resolution, we would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our General Manager, Kevin Mccarty, via email at Kevinmccarthy@greenway.com.

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Was looking for a good dependable car that wasn't

I jus bought a 2014 Chevy Cruze and when I say they work with you...THEY WORK WITH YOU until they come up with something that's great for you!!! Shout out to Matthew duke he is a phenomenal finance manager!!! He took my payments down from 334 to 237 and I am a happy customer!! Ask for Matthew and thanks for your great service!!!

Was looking for a good dependable car that wasn't

I jus bought a 2014 Chevy Cruze and when I say they work with you...THEY WORK WITH YOU until they come up with something that's great for you!!! Shout out to Matthew duke he is a phenomenal finance manager!!! He took my payments down from 334 to 237 and I am a happy customer!! Ask for Matthew and thanks for your great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your 5-star rating! Let us know if you need anything else.

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A $62 oil change on an 8 year old 370Z w/ 38K miles is...

A $62 oil change on an 8 year old 370Z w/ 38K miles is absolutely absurd, this is not a BMW/Mercedes dealership. Guess where I'll never go again.

A $62 oil change on an 8 year old 370Z w/ 38K miles is...

A $62 oil change on an 8 year old 370Z w/ 38K miles is absolutely absurd, this is not a BMW/Mercedes dealership. Guess where I'll never go again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We sincerely apologize for any inconvenience. While our prices are competitive with the market, customer satisfaction is our top priority. We have passed along your review to management. If you would like to discuss your experience further, please feel free to reach out to our Service Manager, Michael Nix, at michaelnix@greenway.com. Thank you for your patience.

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