Reviews
Write a reviewPrompt service as scheduled, advised of other smaller
Prompt service as scheduled, advised of other smaller items that could have turned into larger issues down the road, would highly recommend this business to others requiring factory service
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast and thorough job
With freezing temps, I had a glow plug that needed to be worked on. Cascade Chevrolet got me in the next day and done by 3:30
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Review
The Customer Service was excellent, very professional. They did exactly what they said they would do, for exactly the price estimated and the vehicle was ready ahead of schedule. There was no wait coming or going. They called promptly when the vehicle was ready to go. And, they provided free shuttle service. Everyone was friendly. The shuttle driver was frost class. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, we appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Outstanding!
Outstanding! Accommodating, friendly,,thorough. The crew in the service department is amazing. Great place, highly recommend
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy to contact, helpful and provided a ride back to work
Easy to contact, helpful and provided a ride back to work and then picked me up and took me back to my car when it was finished.
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Retired
Customer service wasn't as good as years past. I was told by Tuesday my vehicle would be done. I called 6 times left message 4 times through the day to check and finally got a hold of a person that wanted to chat with me, and was told it wouldn't be ready till Wednesday. Which was fine if someone would have called me back in 7 hrs. I'm disappointed ??
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Poor service
Unable to perform diagnostic to answer why I got the message on my dashboard. ?Steering assist reduced. Drive with care?. You can?t tell me what it means.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Bought a new truck and had my car serviced. Very friendly staff and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you to General Manager Jordan Baldock, and Brett...
Thank you to General Manager Jordan Baldock, and Brett Wennerberg/Tim Clark/Bethanie Worley in the Collision Center for 5/5 repair of a panel of my Escalade ESV. Outstanding results and I appreciate their attention to detail and professionalism. And thanks to their rental car staff also for providing a Chevrolet Traverse that I enjoyed for a few days. $1400 well spent!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cascade Auto Center, East Wenatchee, Wa
Kelly was great! I have only purchased three cars in my lifetime and generally think of the process as time-consuming and cumbersome, but I was in my new 2020 Chevy Blazer with knowledge of how to use wipers, blue-tooth, lights, navigation system, heated seats, emergency brake, on-star. . . . anything I might need get on my way. The paper work went along swiftly and painlessly. I felt well taken care of. Carole Rainey
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase