BMW of Newport

Been working with for 15 years. The newer facility is nice and the people are very nice. It is a bmw dealership so eventually you will have expensive maintenance issues that will test your patience with the service dept.

Great people. Good diag. Great environment. I definitely would come back for some work to be done!

They were efficient and the appointment didn’t take all day … everything was smooth and the work done was satisfactory. Staff was nice and they had good communication.

They are terrible! Refused to honor my BMW service contract. I have a 2024 BMW 430 COUPE and I had the oil changed at 5,000 miles at my own expense and they told me that they could not honor BMW's free oil change at 10,000 miles. Crazy! My contract calls for free oil changes at 10k, 20k and 30k miles.

Quick . No surprise.. thumbs up..wish was a little cheaper but good job. Satisfied customer

The service department is ok, but they don’t always have a great attitude. There’s not usually a loaner car available, which causes an inconvenience. This past service, they left the broken pieces from a repair in my cupholder. I would expect superior customer service from BMW, but instead I feel like I get better service from the Toyota dealer when I get my other car serviced.

BMW of Newport's sales and service is always great. I visited for my vehicle's first service interval. An appointment was set with Robert for Friday morning to meet with Michael. I did notice after arriving home that the lower driver's door panel was scuffed.

I recently had an excellent experience at the BMW Newport dealership in Middletown, RI, and I want to highlight the professionalism and expertise of their team. While my car was in for service, it took longer than anticipated, but they were incredibly accommodating throughout the process. They provided a loaner vehicle, which was a huge relief and made my life so much easier during the wait. I especially want to thank Alex from the service department for his exceptional help and support. He was wonderful, attentive, and made sure I was informed every step of the way. I highly recommend this dealership for their outstanding customer service and dedication to ensuring their clients are well taken care of. Thank you, BMW Newport, for a great experience!

Responsive, easy to work with, and very professional.. Lucas was great! Enjoyed the experience very much.

Friendly Staff and great atmosphere and very nice new building and have me a great price