Driven Automotive

Thanks Doug, it was great doing business with you. Enjoy your new truck!

This is an unfortunate, inaccurate, and misleading review. Unfortunate, as the vehicle in question was purchased on January 3rd and this review was left on October 6th, over 9 months after purchasing the vehicle. We did include a 3 Month/4000 miles warranty with the purchase (at no extra cost to the customer). Inaccurate as they did not ever make us aware of any issue with the rear differential pump, at any time during those 9 months. The first we are hearing of any issue is with their unfortunate bad review. And misleading, as they would not know that we would have no interest in helping them or "making it right," as they never even asked us. So, it is also unfortunate for this person if the vehicle does in fact need a repair, but it is clearly not the fault of Driven Automotive. Unfortunately, at some point every vehicle we have ever sold will eventually need maintenance and or repair, it is the nature of owning a vehicle. We sold them a vehicle in good working order when they purchased it, and we stood behind the vehicle beyond state requirements, at no charge at all to the customer. There is nothing that we could have done differently or better to account for or prevent a future failure of a vehicle component 9 months after purchase.

The most important thing to us is ensuring that every person who buys a vehicle here gets a good value, and are satisfied with their purchase. Clearly, Mr. Duke is not satisfied, and that is unfortunate. But, we can assure anyone reading this, that his dissatisfaction is not at all due to our lack of desire, or lack of effort to make him satisfied. We can also assure you that what he has posted is tragically incorrect. Despite our MANY efforts to find the "major problem" Mr. Duke is experiencing, it never once had an issue for us. Between us and the multiple Ford dealerships that looked at this truck, we put over 500 miles on the truck with not as much as one issue. We did not have "our buddy" look at the truck, it was taken to multiple local Ford dealerships, that are authorized by the manufacturer Ford to repair these vehicles. It was looked at by multiple Ford authorized mechanics, using top-notch Ford diagnostic equipment, and went through multiple specific Ford pinpoint tests to try and verify the concern that only Mr. Duke can seem to find with his truck. After multiple visits, and multiple scans, and multiple wasted hours, and multiple wasted hundreds of Driven's Automotive dollars, not one problem was found with the truck. To anyone who would like verification of these facts, you are welcome to stop in to Driven Automotive and we will provide you with the factual evidence and reports from the Ford dealerships stating that the truck does not have any issues. We can also play you the voicemail from a very frustrated owner of one of the Ford dealerships. Who, upon being fed up with his employees coming to him about how frustrated they are with dealing with Mr. Duke and his "mysterious problem" that no one can find or duplicate, personally drove the truck to see what all the fuss was about. He explains in the voicemail about how well the truck runs and drives, and how it works exactly as it is designed to. And in all this time, and all these contacts, the only person who thinks Mr. Duke's truck has a problem, is Mr. Duke. Not fixing "major issues" with vehicles that happen during the warranty period is simply not how we do business here. If we had no intention of fixing an issue with Mr. Duke's truck, why would we go to all the hassle, and all the wasted time of driving it all over, and to multiple Ford dealerships, multiple times? When he purchased the truck it was under full manufacturer's powertrain warranty, and if it had an issue, it would have been fixed free of charge to Mr. Duke, and even free of charge to Driven Automotive. So, there would be absolutely zero motivation for us, to not have Mr. Duke's truck fixed, if it actually had a problem. Even outside of the manufacturer's warranty, we would have gladly paid to have the mystery "major issue" fixed. The cost of the repair, would pale in comparison to the wasted time, and frustration of dealing with Mr. Duke. The Ford dealership was aware that if they found anything wrong with the truck, that we would GLADLY pay the repair, just to be done with dealing Mr. Duke and this truck, and have us all move on with our lives. And yes, this sounds harsh, but it is the harsh reality of how frustrating this whole ordeal was. We would ask anyone who has taken the time to read this far (sorry), if you took your vehicle to a shop, and told the shop, "Please find something wrong with my vehicle, because someone else has offered to pay 100% of the cost of the repair. So it will cost me nothing, and you will make money on those repairs, and increase the revenue and income of you shop, and increase the amount of the pay check that you take home to support yourself and your family" do you think it would be in their best interest to not find something wrong with your vehicle? Simply put, Mr. Duke is mistaken. We are a great dealership to trust with your hard earned money , and we will 100% go the extra mile to help out anyone who has an issue with a vehicle that is purchased here.