I-10 Chrysler Dodge Jeep RAM

I have been coming in to I10 for years. Josh has always been great. Yesterday went in and there is a completely new crew. New Service Manager seems to be fixing things there. all the people I had issues with are gone. for the first time I was offered water and was in and out in an hour. I hope the new manager stays and fixes things. I have lifetime warranty and Know about the hassle to get things done. It's not the dealer, is Dodge fault. Dodge should do something about it.

AVOID AVOID AVOID I unfortunately had the worst experience of my adult life purchasing a vehicle from this dealership. Buckle up and keep reading if you want my honest review. I live in a very remote town so I went to the website to start searching for my new vehicle once I decided I was ready to upgrade. Being active duty military navy federal credit union offers a trucar buying option. To my surprise I found exactly what I was looking for in my price range at this dealership. So I set aside my Saturday to make the 2hr drive. Upon my arrival I told them exactly what I was looking for and gave them the ID number that was advertised online. I was told it was on a different lot we would have to take a short drive. I was like ok no problem when Norma(sales woman) and I were walking to the back to get in a vehicle I spotted the vehicle I was looking for. We and I say we because I feel she was just as much blinded in this process as I was. Norma was the only person who tried to help me. We went back inside to find the keys and status of vehicle. Was told it was in detail and we could complete paperwork that day 11 March and it would be detailed and fueled ready to go Sunday or Monday. That seemed legit so as we are doing paperwork was then told the keys were in one of the employees pockets and he was already off for the day. They would get them however and be ready to pick up Monday. Completed all contract paperwork and drove back home to clean out my vehicle and prepare for the pick up in 2 days. On Monday I was told it was in fact NOT in detail and had never been inspected and there were minor issues that needed to be fixed. I thought strike one you’ve lied to me once but, hey I’m learning patience. When will it be ready now Wednesday I was told. Didn’t hear from them on Wednesday and on Thursday I was told it would be Monday they were waiting on tires that were on back order. Okay sweet at least I know the tires will be new. Fast forward to Monday NOPE still not ready for pick up but hey don’t worry we are gonna get you some oil changes for the inconvenience ok that saves over time. Finally on March 22 TWO weeks past promise delivery date. I was told I could pick up but, would have to come back to service for a few small add ons. They would contact me when it arrived at the shop. Ok no big deal again free maintenance and it is nothing major. I have texted each week or every other week asking for an update on the parts. It is now MAY 2nd and I’m still being told no update. I’m frustrated with myself for practicing patience and not just walking away after the second delay in delivery. I felt trapped since the contract had already been signed. They haven’t completed not one thing they promised still awaiting parts, no oil changes no nothing for the inconvenience they got there money and moved on the robbing the next gullible customer. If you don’t mind being jerked around and lied to then this is the place for you. However, if you would like reliable and honest dealership I would look beyond I-10 Chrysler Dodge jeep ram dealership! I’m sure after this review I’ll never hear from them about the promised maintenance but, 2 months has completely frustrated me and I would feel amiss if I didn’t warn other good genuine customers looking for a new vehicle.

Jeep Lifetime PwrWarr. 7 weeks at dealer to solve multiple(3) Transcase leaks. NOT HAPPY

Great Customer Service! Service Advisor Tony always communicates with us and keeps us updated on our car.

tony was fast and attentive to all my vehicle needs. fast reliable service. will come back.

The review is for Micheal, who made the whole process easy and streamlined. He prepared all paperwork, and we even talked about the price without being T the dealership. It was enjoyable walking in and having everything ready for me, then walking out with the Jeep I wanted.

My salesman Mike was professional, respectful and helpful. I’m very pleased with the deal and truck I purchased

Engine light came on -- service department was able to arrange a convenient appointment and job was completed in a single day -- best of all was the text communication with updates from our service advisor

Ramon was very busy but did a great job of getting the job done. He has great patience and knows his business very well. We’ll done!

Paul McKenna personal friend, suggested I test drive a Dodge truck and compare to my F150. Ended up buying a Dodge!