Your Choice Autos Waukegan

Sam, the sales representative, was excellent throughout the transaction. We were treated professionally and politely from the moment we walked in to pick up the car. The service was excellent and nothing was too much trouble. It made me want to return again in the future. Anyone looking for a reliable vehicle and a team that genuinely cares about their needs should consider Your Choice Waukegan.

Excellent customer service that goes beyond anything we have ever experienced before. Thanks especially to Sam for his help and patience. Thank you to all. Cannot recommend them more highly.

It was a very good experience, and we would like to express our gratitude to Sam for being straightforward and supportive. All went smoothly on the day of collection and we're happy with the car. We have purchased two cars from Your Choice Autos Waukegan in the last 18 months, so that speaks for itself. Definitely will use them again for our next vehicle.

DO NOT BUY A CAR FROM THESE PEOPLE!!!! My son bought a 2013 Dodge Charger from this dealership. When he brought it home I noticed the front drivers side tire was bald. The other three tires looked fine. Then three days later the engine light came on. We had one of our friends who is a certified Dodge tech and works on these engines. He put his diagnostic tool on it and said it was a cylinder 5 misfire code. So, we decided to take the car back to this dealership and talk to them. We took our friend with us. On the way to the dealership we noticed the back tires were not straight and the alignment was off. When we got to the dealership my tech checked the tires in the back and the wires were sticking out on the inside of the tire. This was bad! They sold my son a car that was not street safe that had three bald tires and the control arms in the rear were bad, and there were engine issues -- all for over $10,000! After we spoke to one of the mechanics and my tech told him was was going on and that the car was not safe to drive, they said they would fix the problem. We picked the car up four days later and all they did was put two newer tires on the back and replaced the control arms, I think. The engine light was off, but came back on a day later. These guys sell bad cars to unsuspecting teenagers. Would they sell a car like that to their own child? I would hope not, but they are definitely okay with selling a car to your child that is unsafe and ripping them off in the process.

Bought a Pontiac Torrent yesterday from Your Choice Autos. It was a pleasure doing business with Sam and he made the whole process of purchasing a car enjoyable. I am happy with my purchase and have received excellent customer service here from beginning to end. Highly recommended!

I have brought my car from Your choice Waukegan. I’m quite satisfied with the whole process and Sam in particular was very helpful. They made the whole process smooth and transparent. I would recommend buying a car with Sam's assistance.

Sam, who handled my purchase, was very professional, knowledgeable about the car, and answered all my questions. The whole experience was very satisfactory to me.

Refused to answer emails or return calls inquiring about the availability of several vehicles. I won't bother following up with this dealer. If a phone call or email is too difficult to return I can't imagine their in-store customer service is any good.

Our experience purchasing a car from Your Choice was excellent. Working with Sam was a pleasure. We never felt pressured to make a decision. He was very professional, friendly, he had extensive knowledge of the car, he was open and honest, and he was very easy to communicate with. Throughout the process, he kept us informed along the way, which made things run smoothly for us. We highly recommend him.

A fantastic service when buying a used car. I would recommend Sam at YourChoice Auto Waukegan. Super helpful and made everything straightforward and clear. Great service from the staff. They are polite and helpful. Would definitely recommend this dealership.