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Modern Nissan of Hickory

(2,381 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(2,381 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Modern Nissan of Hickory from DealerRater.

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Great service and welcoming atmosphere!

Great service and welcoming atmosphere! Would definitively recommend! Purchased my vehicle here and get the services done here, as well. Will return!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow, your kind words took our breath away, James! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Modern Nissan of Hickory Team

Great customer service !

The Great Customer Service! The service team knows what customer service is all about. Keep up the awesome job. Job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Martha, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Modern Nissan of Hickory Team

Great service

Very friendly and efficient. Courteous and very knowledgeable Service department is very highly recommended I would buy another vehicle from herr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Stephanie, I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! Sincerely, The Modern Nissan of Hickory Team

Oil change, tire rotation

Polite staff. No long waits. Service manager brought me my keys when job was complete. Would highly recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, The Modern Nissan of Hickory Team

2024 Frontier repair

The shop was busy (and I didn't have an easy repair- A/T control valve body replacement) but they got the work done pretty quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kelly, I appreciate you taking the time to leave Modern Nissan of Hickory this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, The Modern Nissan of Hickory Team

Modern Nissan

Great service friendly and kind, always ready to help Always appointment quick very clean facilities Than management have been good to our family whe purchasing a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Earl, thank you for taking the time to share your feedback. Each employee is a valued member of the Modern Nissan of Hickory team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Modern Nissan of Hickory Team

Great servie friendly staff. Very clean

Quick check in. Friendly and knowledgeable Great waiting room. Fast service. Overall great experince. Very clean waiting room and show room Very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Shelia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Modern Nissan of Hickory! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Modern Nissan of Hickory Team

Decent experience

I enjoyed Jerry. Willing to work with my schedule. Wish the delivery experience would have been more detailed. Would send a friend there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for this amazing review! We really appreciate your business, Robert. Sincerely, The Modern Nissan of Hickory Team

Good service

The waiting area was fully stocked with goodies for the customers. Chris was kind and professional, he explained why I needed to flush the brake fluid (although I didn’t have it done, too expensive) service was quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your outstanding rating about our service department, Brittany. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Modern Nissan of Hickory Team

Great Service

The people are honest, knowledgeable, and friendly, they take care of what I need done. Clean facility and great service with no high pressure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We love hearing from our customers, so thank you for taking the time to write this glowing review, Shane! It's wonderful to hear that our staff at Modern Nissan of Hickory was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Modern Nissan of Hickory Team