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Jeff Schmitt Chevrolet East

(839 reviews)
Visit Jeff Schmitt Chevrolet East
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (937) 412-0047 (937) 412-0047
Used (937) 412-0041 (937) 412-0041
Service (937) 412-0367 (937) 412-0367

Reviews

(839 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeff Schmitt Chevrolet East from DealerRater.

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Poor communication, slow response, bad financing rates.

Poor communication, slow response, bad financing rates. Slow to answer calls after the initial set of calls when I had more questions about vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at 937-879-1918 at your earliest convenience to discuss how we can turn your experience into a positive one. Ashli Kitchen Executive Assistant akitchen@jeffdeals.com 937-879-1918

I only gave 1 star because I couldn't give zero stars!

I only gave 1 star because I couldn't give zero stars! My wife was in the market for new Chevy Blazer. We had been working with another dealer and he worked very hard for us to find us a car. He found one at Jeff Schmidt East. We qualify for GMS pricing through a family member retired from GM. We had negotiated a fair price for our trade. Put a deposit down, our dealer reached out to Jeff Schmidt to trade for the Blazer, a common practice even courtesy among dealer networks, Jeff Schmidt refused! After numerous efforts to get us a car our dealer finally said "I don't want to lose you business but I'll refund your deposit and maybe they'll Jeff Schmidt will work with you directly." My wife walks in speaks to the Sales Manager explains why she is there. The pricing of car is pretty well fixed with the GM employee pricing so no issue there but our trade in they offered $1500 BELOW BLUE BOOK! She showed him what the other dealer offered which $1000 ABOVE BLUE BOOK! The sales manager simply refused to budge a penny! Then became very rude with my wife even holding the keys to our trade from her! She said "so you are willing to simply let me walk without an effort to out work out a deal?" His response? "I hope you find your car!" Very rude and disrespectful! A lost customer for life!!! They have a shady past, look it up! It's well documented!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please contact me at your earliest convenience. I hope to hear from you soon, Ashli Kitchen | Executive Assistant | akitchen@jeffdeals.com 937-879-1918

the experience was excellent.

the experience was excellent. The salesman Kyle Davis went above and beyond what was expected of him. He is a wonderful sales person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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The service and everything i encountered was nothing less

The service and everything i encountered was nothing less than outstanding. From the service writer the final checkout as always no complaints. And as always i know when i have to have my vehicle serviced i know it will and always be in good hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, thank you so much for your positive comments about Jeff Schmitt Chevrolet East! Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918

Staff was friendly and service was prompt.

Staff was friendly and service was prompt. I do feel that they should provide a chair when they present older folks with the price. Otherwise, pretty good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wesley, we're happy you found our staff to be so supportive during your experience here at Jeff Schmitt Chevrolet East. We are always more than happy to assist you if anything else comes up. Take care! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918

We have purchased and have all of our vehicles serviced .

We have purchased and have all of our vehicles serviced . We are so very pleased and the staff is absolutely amazing . They listen and do not try to take advantage of you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Christopher, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918

Totally Screwed by Bryon Strunk / Jeff Schmitt.

Totally Screwed by Bryon Strunk / Jeff Schmitt. Be smart and by elsewhere . All they care about is your money!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Daniels, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to Ashli Kitchen, Executive Assistant at akitchen@jeffdeals.com or 937-879-1918 at your earliest convenience to discuss how we can turn this experience into a positive one.

This was the easiest vehicle purchased I had ever done.

This was the easiest vehicle purchased I had ever done. I do what I wanted talk to the sales rep got a deal. The whole process took two hours from start to finish and then I was driving my new truck home. It was really a nice experience no hassle and no hustle. That's the way it should be

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Caleb and Nick were fantastic representatives for your

Caleb and Nick were fantastic representatives for your organization. I enjoyed what I perceived to be genuine care for me the customer. I'd recommend this team anytime.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had my car serviced by Jeff Schmitt and they took the

I had my car serviced by Jeff Schmitt and they took the time to solve a very lengthy and frustrating problem I have been having with my Bolt EUV that Voss Chevy (where it was purchased) refused to help me with and said it was either my fault by taking it to a charging station or that the electric at my house was faulty even though two electricians certified my electric was fine. Jeff Schmitt Chevy was able to fix the error "unable to charge" I would randomly get while charging at several homes and that has been a focus of car forums as well as getting the attention of GM Corporate as well. It turned out there was a problem with the electrical component which was exposed after purchasing it new at Voss Chevy. Just recently, it got worse where I had another issue where the engine was repeatedly rebooting when I tried to shut it off and it would not go in drive or reverse either. After getting the run-around I almost gave up until I took it to Jeff Schmitt instead and they went through detailed diagnostics and took the time to find the problem and correct it. Everything has been fixed, thanks to Jeff Schmitt Chevy. I am so thankful for Jeff Schmitt Chevrolet as they have renewed my faith in GM and I look forward in driving my Chevy Bolt EUV. I highly recommend Jeff Schmitt for their dedication, commitment to customer service and their loyalty to their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day. Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918