Bert Smith Volkswagen

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
73 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    November 13, 2019

    Took my 2019 Volkswagen in for service to the Saint Petersburg FL location due to crunching sound from under the car. Hank was great to work with. Had... the work done same day. The only thing that bothered me is that I was offered a free car wash which was not done. And I didn't even pick up my vehicle the same day even though it was done by 1pm - So they had almost another full day to do this. I mean, don't offer it if you are not going to do it. I didn't expect it going in, was pleasantly surprised when it was offered and disappointed when it was not.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Michael, thank you so much for your positive comments about Bert Smith Volkswagen! We look forward to your next visit! Take care!

  • 5.0 out of 5
    November 5, 2019

    I called to get a headlight replaced. I was able to get an appointment right away. I was in and out in no time. The staff at the service department... was very professional. He offered us something to drink and took us to the waiting area. They even wash my car. Excellent service.

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    Came in for service or repair
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    Dealer Response

    Pablo, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    November 2, 2019

    The sales man Roy was terrific!!!!!! I will be going back to him at Bert Smith Subaru for now on !!!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! We look forward to your next visit. Take care!

  • 5.0 out of 5
    October 28, 2019

    I'm very happy with Bert Smith service on my VW EOS!!

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Cheryle, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen! We hope to see you soon!

  • 5.0 out of 5
    October 23, 2019

    Our one year service was done efficiently including a car wash. Was very professional.

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    Came in for service or repair
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    Dealer Response

    Hi Arthur, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us... a call or stop by. Have an awesome day!

  • 5.0 out of 5
    October 10, 2019

    Exceptional service. Hank is the best representative

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    Came in for service or repair
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    Dealer Response

    Rosalyn, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

  • 5.0 out of 5
    October 8, 2019

    The salesperson Christine was professional and very helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Jan, we're happy to hear you had a great experience with Christine! If there?s anything else we can do to assist you, please don?t hesitate to r...each out. Thanks again for your business!

  • 5.0 out of 5
    October 5, 2019

    The salesman Brian McDaniel made the experience of buying a car so easy and stress free. We shopped cars for a week and this was the first dealership we... visited and it is where we came back when to when we purchased our car. Their whole team was super friendly and helpful. Not only did we get the best price we also got the best car! love our VW Tiguan SE!!

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ryan, thank you for your kind review and congrats on your new car; we are happy to pass along your comments to Brian here at Bert Smith Volkswagen!

  • 5.0 out of 5
    September 26, 2019

    Pete was an outstanding service representative and took great care of me and my car. Great experience.

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    Dealer Response

    We're so glad you had such a great experience! If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    September 25, 2019

    Very friendly and great service. Will return for all my service needs

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    Dealer Response

    Hi Bob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a ...call or stop by. Have an awesome day!

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