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Took my 2019 Volkswagen in for service to the Saint Petersburg FL location due to crunching sound from under the car. Hank was great to work with. Had... the work done same day. The only thing that bothered me is that I was offered a free car wash which was not done. And I didn't even pick up my vehicle the same day even though it was done by 1pm - So they had almost another full day to do this. I mean, don't offer it if you are not going to do it. I didn't expect it going in, was pleasantly surprised when it was offered and disappointed when it was not.
Hi Michael, thank you so much for your positive comments about Bert Smith Volkswagen! We look forward to your next visit! Take care!
I called to get a headlight replaced. I was able to get an appointment right away. I was in and out in no time. The staff at the service department... was very professional. He offered us something to drink and took us to the waiting area. They even wash my car. Excellent service.
Pablo, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
The sales man Roy was terrific!!!!!! I will be going back to him at Bert Smith Subaru for now on !!!!!!!!
We appreciate your positive review about your recent experience with us! We look forward to your next visit. Take care!
I'm very happy with Bert Smith service on my VW EOS!!
Cheryle, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen! We hope to see you soon!
Our one year service was done efficiently including a car wash. Was very professional.
Hi Arthur, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us... a call or stop by. Have an awesome day!
Exceptional service. Hank is the best representative
Rosalyn, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
The salesperson Christine was professional and very helpful.
Hello Jan, we're happy to hear you had a great experience with Christine! If there?s anything else we can do to assist you, please don?t hesitate to r...each out. Thanks again for your business!
The salesman Brian McDaniel made the experience of buying a car so easy and stress free. We shopped cars for a week and this was the first dealership we... visited and it is where we came back when to when we purchased our car. Their whole team was super friendly and helpful. Not only did we get the best price we also got the best car! love our VW Tiguan SE!!
Ryan, thank you for your kind review and congrats on your new car; we are happy to pass along your comments to Brian here at Bert Smith Volkswagen!
Pete was an outstanding service representative and took great care of me and my car. Great experience.
We're so glad you had such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Very friendly and great service. Will return for all my service needs
Hi Bob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a ...call or stop by. Have an awesome day!