Bert Smith Volkswagen

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
104 lifetime reviews.

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  • 5.0 out of 5
    January 7, 2021

    Had great experience purchasing new car with Markcus martin! He acted professionally respectfully and knew exactly what I wanted and found it for me without... any of the traditional car salesman trips!

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  • 5.0 out of 5
    November 29, 2020

    Marcus was the salesperson who assisted us and he was a real pleasure to deal with!! It was an amazing process and his attention to customer satisfaction... was exemplary

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    Shopped for a new car
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    Dealer Response

    Hi Art, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a... call or stop by. Have an awesome day!

  • 5.0 out of 5
    November 21, 2020

    Worked with Marcus on a 2021 Tiguan and he supplied the best price and didn't change when we got there. Very professional and was impressed with the... way he handled everything. A PRO. Totally recommend his work ethics and personality. Great job.

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    Shopped for a new car
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    Dealer Response

    William Flanagan, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen!

  • 5.0 out of 5
    October 27, 2020

    I was shopping for a new car. This is really a big deal for me and it's been a long time since I was truly able to "shop" for a new car. I went to a different... dealership and my experience was just ok. I made a cold call to Bert Smith VW and was lucky enough to have Shawn Chayban answer the call that day. When I arrived at the dealership Shawn had 3 Jetta models ready for me to test drive. Shawns personality was easy going and empathetic to my wants and needs. I can honestly say that the buying experience with Shawn and Bert Smith VW was a breeze. Thank you Shawn! I love my new car and I appreciate you making yourself available me by answering your phone and returning calls and messages! YOU ROCK

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    Shopped for a new car
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    Dealer Response

    Holly Swidn, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

  • 5.0 out of 5
    September 6, 2020

    We are a VW family and bought our new Atlas Cross Sport a couple days ago. Jeremy Corbin was our salesperson and was top notch! In fact, everyone we... dealt with, was very accommodating (general manager, finance) and got the deal done with little issue and not too much time at the dealership. We bought from this dealer a few years ago and then went to a competitor in the area, glad to be back with our closest VW dealer. Go see them and especially Jeremy, you won’t be disappointed.

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    Shopped for a new car
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    Dealer Response

    Cindy And Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen! We hope to see you... soon!

  • 5.0 out of 5
    August 24, 2020

    I was shopping for a VW Tiguan for about a month and had spoken to and visited 3 dealerships. Shawn C. at Bert Smith was just simply amazing. I decided... after dealing with him that I would buy my car from Bert Smith because of Shawn. He was honest and did everything he said he would do. Not only did he give me the best price of all the dealerships that I had negotiated with (including out the door prices / the breakdown of fees), he did it without making me haggle. He was respectful of me and my time. He responded to every text and phone call almost immediately even on his day off. He responded even after I had already purchased my car and the sale was over. I was so impressed by his professionalism and courtesy that I will be buying all future VWs from Shawn. We are a VW family and have purchased 5 VWs in the past 4 years. Shawn has earned all of our future business. I, unfortunately, must contrast this with Lakeland VW - their salesperson, sales manager, and GM were rude, arrogant, and downright offensive. The third dealer was friendly enough but couldn't match Bert Smith's price and was no where near as responsive to questions. I am extremely happy and I so highly recommend Shawn C. at Bert Smith for your future car purchase.

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    Shopped for a new car
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    Dealer Response

    Hi Tammy S., we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes..., Bert Smith Volkswagen

  • 5.0 out of 5
    August 6, 2020

    I had my car there serviced and had amazing customer service thanks you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Sarah, we are so happy to read such a great review about Bert Smith Volkswagen! We are always more than happy to assist you if anything else comes up.... Take care!

  • 5.0 out of 5
    July 13, 2020

    Wonderful experience all under 2.5 hours. I don?t know what else I can say.

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    Shopped for a new car
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    Dealer Response

    Hi Krystal! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have a...n awesome day!

  • 5.0 out of 5
    July 8, 2020

    The service advisor, Nicholas was very polite and professional in dealing with me as a customer. My service repair was completed correctly and in a short... period of time.

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    Dealer Response

    Gino, we are glad everything was done quickly and to your satisfaction.? Please don't hesitate to reach out if there's anything additional we can do f...or you.

  • 5.0 out of 5
    June 30, 2020

    I called and they got me in the same day. 40k service and a recall fixed on my car less that two hours.

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    Dealer Response

    Darryl, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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