Bert Smith Volkswagen

4.7
(108 reviews)
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday 12:00pm–6:00pm
(888) 589-0733 (888) 589-0733

Reviews

4.7
(108 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Excellent dealership!

We had an excellent car buying experience here! Eon Mohamed was honest, knowledgeable, and his excellent customer service made buying our vehicle from out of state very easy! Highly recommend!

5.0

SIMPLY THE BEST EXPERIENCE!

After shopping the internet for a new Atlas and dealing with a Tampa Dealer who would take nothing less than MSRP and wanted to increase the price because I was bringing a check from my credit union( they consider it a cash sale) I checked in with our local VW Dealer via the online Website. I received a prompt reply from Shawn Chayban. We text back and forth and he did have the Atlas I wanted but just in a totally wrong color. We text more and since I hadn't actually driven an Atlas yet, he invited me to just come drive it before I go all over the state trying to get a Pure Gray one and I could show him my trade a 2018 Mercedes GLC ( I mentioned I may just sell it outright). I went over and meet Shawn on my 1/2 day off in clothes I do yard work in. Shawn was super courteous, had a mask on and had the Atlas pulled up to the Building so we avoided walking around in the hot sun. He asked if he could take a few minutes and go over the features of the car with me ( he knew I had researched the car and I had a lot of questions especially since it had been about 15 years since I had owned a VW. Shawn had researched the car I was looking at in Tampa and told me the exact things this Atlas Didn't have. Come to find out it was only 1 that I would have really used. Test drive went awesome, we went back to the Store and they QUICKLY worked up numbers for our trade, Talked about the trade and again QUICKLY came back to me with a proposal and yes they discounted off the MSRP. Because of the my Partner and I both really wanting a color change ( last 3 cars were white) we wanted to talk it over tonight because the color was just not what we wanted. The word PARTNER OR HUSBAND never phased him ( as it shouldn't anyone since it's 2021) and we talked a few more minutes and I was off to think about driving another darn white car...LOL After going to one more dealer in South Bradenton to see one in Pure Gray, it was obvious in my mind and opinion that when I mentioned my Partner things changed. They asked why wasn't SHE here and I said I'm sorry HIS name is Tate. I was very put off with buying another car and seriously just considered waiting or just going and spending 25K more on a Mercedes GLE because I knew the Dealership and was comfortable with them. It's 2021 and these things just shouldn't happen. The next morning Shawn texted me and after some back and forth I asked to drive it again. I went in and everyone that walked by that worked at the Dealership spoke and said hello and were friendly and this didn't happen in Bradenton. We went on a quick test drive again and I said Ok lets get this deal done. From that point I don't think I was in the dealership more than an Hour and 10 Min. The Finance Manager came out and asked about my Credit Union paperwork, a few minutes later he called me in the office and In a super short amount of time I was done. Shawn has the new Atlas pulled up, helped me pair my phone to the Apple Car Play and helped me put everything in the new car. Moral of my long story: Being in business myself, Shawn and Bert Smith did business like I do and treated me just like everyone else. I will actually say I was treated better then when I purchased top of the Line Luxury Cars in the past from Mercedes. Shawn was very thankful for my business and I was very thankful he was a TRUE PROFESSIONAL and I will truly send Family, Friends and Clients to him in the future. Shawn knows his product on a very high level and committed to satisfaction and takes great pride in what he does.

5.0

Mrs Nowling

Markcus was our salesperson this time, as we have 3 VW's in my Family. He was great! He's quick without hesitation in answering all my questions about the Jetta...Thank you to everyone at Bert Smith, my CHOICE Dealership for any and all VW's.

5.0

Bert Smith VW

Marcus was excellent. I have purchased numerous cars and this by far was my best experience.No back and forth with the manager just a straight forward deal. He helped us set the car up and when he turned us over to the finance dept Angela was just as helpful.

5.0

Great buying experience

Had great experience purchasing new car with Markcus martin! He acted professionally respectfully and knew exactly what I wanted and found it for me without any of the traditional car salesman trips!

5.0

Artcap

Marcus was the salesperson who assisted us and he was a real pleasure to deal with!! It was an amazing process and his attention to customer satisfaction was exemplary

Dealer response

Hi Art, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Worked with Marcus on a 2021 Tiguan

Worked with Marcus on a 2021 Tiguan and he supplied the best price and didn't change when we got there. Very professional and was impressed with the way he handled everything. A PRO. Totally recommend his work ethics and personality. Great job.

Dealer response

William Flanagan, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen!

5.0

Private customer

I was shopping for a new car. This is really a big deal for me and it's been a long time since I was truly able to "shop" for a new car. I went to a different dealership and my experience was just ok. I made a cold call to Bert Smith VW and was lucky enough to have Shawn Chayban answer the call that day. When I arrived at the dealership Shawn had 3 Jetta models ready for me to test drive. Shawns personality was easy going and empathetic to my wants and needs. I can honestly say that the buying experience with Shawn and Bert Smith VW was a breeze. Thank you Shawn! I love my new car and I appreciate you making yourself available me by answering your phone and returning calls and messages! YOU ROCK

Dealer response

Holly Swidn, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

5.0

Atlas Cross Sport

We are a VW family and bought our new Atlas Cross Sport a couple days ago. Jeremy Corbin was our salesperson and was top notch! In fact, everyone we dealt with, was very accommodating (general manager, finance) and got the deal done with little issue and not too much time at the dealership. We bought from this dealer a few years ago and then went to a competitor in the area, glad to be back with our closest VW dealer. Go see them and especially Jeremy, you won’t be disappointed.

Dealer response

Cindy And Bob, thank you for your kind review; we are happy to pass along your comments to the team here at Bert Smith Volkswagen! We hope to see you soon!

5.0

Best Car Buying Experience EVER!!!!

I was shopping for a VW Tiguan for about a month and had spoken to and visited 3 dealerships. Shawn C. at Bert Smith was just simply amazing. I decided after dealing with him that I would buy my car from Bert Smith because of Shawn. He was honest and did everything he said he would do. Not only did he give me the best price of all the dealerships that I had negotiated with (including out the door prices / the breakdown of fees), he did it without making me haggle. He was respectful of me and my time. He responded to every text and phone call almost immediately even on his day off. He responded even after I had already purchased my car and the sale was over. I was so impressed by his professionalism and courtesy that I will be buying all future VWs from Shawn. We are a VW family and have purchased 5 VWs in the past 4 years. Shawn has earned all of our future business. I, unfortunately, must contrast this with Lakeland VW - their salesperson, sales manager, and GM were rude, arrogant, and downright offensive. The third dealer was friendly enough but couldn't match Bert Smith's price and was no where near as responsive to questions. I am extremely happy and I so highly recommend Shawn C. at Bert Smith for your future car purchase.

Dealer response

Hi Tammy S., we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bert Smith Volkswagen