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My Car Store

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Michelle Wyatt

They repo my car by accident because they were putting my payments on the wrong account and then cussed me out and when they found out they were wrong and it was their fault they still haven't returned the car with all my personal items inside

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

She had a previous vehicle with us that was a CPI claim. I assume that car was a total loss, but the account is still open. She bought a 2nd car from us. Problem is that the old account is still active, and not one but 2 payments were accidently applied to the old account instead of her current account. One was by Betty and the other by one of the collectors in Monterray. So it showed she was 3 payments behind, but in reality she was only 10 days behind. We repo's her vehicle. I apologized for the confusion, and got everything straightened out. I told her that technically we did still have the right to repossess the vehicle, I actually had the vehicle brought back to Alta Mere and we waived the repo fee. She made one payment yesterday to get her account current. She was upset because she said she missed two days of work, and had another payment due 7/17/20. I did an extension so that she wouldn't be due again until 7/31/20.

IF YOU WANT A GOOD CAR, DONT BUY IT HERE

I will NEVER EVER BUY A CAR FROM HERE AGAIN!!!!!!! They are polite a first when they want to sell you the car after you get the car and your car start getting messed up a month after you buy it they don’t get any responsibility about the car they’ll give you the runaround and they basically tell you that they don’t care. I bought a car three months ago he started giving me problems the first month I went to them they manage to turn off the line from the agent that was turning on all the time not only they just turn it off without fixing it I went to change the oil for the car and I have to spend 140 to change all the damage that it had basically I am still paying I finance and spending money over $500 on the car they don’t get responsible for that so if you do want to have a good car DONT GO TO MY CAR STORE FORTH WORTH.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don’t waste your money

This company is fraudulent. Not even two months of me having their vehicle, the car broke down due to a rod popping in the motor! They charged me for a car payment after I told them not to charge me unless I was going to be put in a loaner car until the car was repaired! They are not communicating with me on the whereabouts of my car or the status of the repair. I have contacted the BBB behind the matter since the management can’t seem to resolve the issue themselves. I’m also seeking attorney options to sue them for the lemon laws.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fraud

They are running a fraudulent scam. The cars are no good! I got a car and my check engine light came on a few days later. The manager won’t refund down payment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don’t buy here!! They sell lemons!

They take advantage of low income people! They sell lemons! The car I got, not even a week in and already broke down. Unsafe to drive and sold to us at three times what it’s worth. Save yourself! Go elsewhere!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad customer service

I purchase a 2010 mustang very nice car runs great but I went to pay my note and the rep was just plan rude... she really needs to adjust

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

After doing all my research on this vehicle, I took my sister to My Car Store. I was very impressed with their staff and inventory. Not only did she buy a car from them, but my neighbor purchased one too. I will definitely keep them in my go to list. rf

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My Car Store Camp Bowie West Blvd

I Drove into the location Adrian greeted me. He was very kind and understanding. to make a long story short he made me feel comfortable, and he took charge of the buying process and got me and my family into a vehicle that fit our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Staff!

By far the best car dealership ever. I enjoyed every second of my car buying experience with My Car Store everyone had a smile on there face and made sure i got the car i wanted and a comfortable payment for me. I would recommend anyone here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Loved this Car!!!

I wasn't sure what kind of vehicle I wanted until I came across this vehicle. I fell absolutely in LOVE with it. Its very nice and roomy and fits my family perfect. Great on gas mileage and just all around comfortable to be in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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