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Just a routine oil change on my Versa, but Joanne Chapleski reminded me that I would need one new snow tire this year, and volunteered to hunt down one... to match my other tire (an odd brand, not easy to locate). Her care and attention on ordinary matters are always professional, but her friendly manner and willingness to go beyond the immediate are outstanding.
On 9/16/19 I had a couple of issues with my older vehicle diagnosed and although I did decide not to opt for the repairs I was especially impressed by... the service of Joanne my Customer Service Rep. She took the time to explain to me what would have to be done and the associated costs, even walking out to my truck to point out the part to me. I was impressed with the facility itself, but but it was the Customer Service Rep that made my two hour drive less tedious on my way home. If in the market for a new vehicle I would definitely consider Lia of Glens Falls.
Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to g...ive every guest the highest level of customer service and quality.
Horribly rude salespeople. Unable to handle writing a deal. Stay away from this dealership. A complete waste of time. Stephanie was completely inconsiderate,... rude, and inapt.
I am always welcomed at Lia with a big smile from Aaron Boule. He (and the other staff members) make you feel important. I have been going there since... it opened 3 years ago and have never had a bad experience. Thank you Aaron and company.
Thank you for your feedback, Marilyn! We are happy to hear that Aaron and the team consistently offer you the quality service that you deserve. We app...reciate you confiding in our dealership with your automotive needs, and we look forward to continuing to serve you in the future.
Service rep Joanne Chapleski (as well as the entire Service Department) always go above and beyond! Hands Down BEST service EVER! From Sales (Chris Cole)... and any maintenance completed the process has been a breeze!
Very welcomed by Aaron Boule and felt comfortable that he knew what I needed. The service was prompt and car was cleaned before I left. A very positive... experience in all.
Aaron Boule has always been extremely helpful when we bring our car in for servicing. When anything unexpected comes up he will call and see if we want... to go ahead with the recommended repairs. Treats us very well even though we did not buy our car here.
Thank you so much for taking the time to share this positive review! We are happy to hear that Aaron consistently takes exceptional care of you and yo...ur automotive needs. We value your safety and satisfaction above all, and we look forward to continuing to serve you in the future.
service rep joanne chapleski was very professional and curteous as usual. all work was done in a very timely manner with a courtesy car wash included
Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
Great customer service. JoAnne Chapleski was on top of everything from start to finish. I highly recommend getting your vehicle serviced here. It is a... very efficient service department.
Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help y...ou with anything else, please don't hesitate to call!
Joanne Chapleski was absolutely outstanding, She noted all of my concerns and ensured that my vehicle was service properly. Can't say enough about the... way I was treated. Will definitely return for my next service.
Hi Kerry, We are happy to hear that Joanne took good care of you, and that the quality of our service met your satisfaction! We appreciate you sharing... this positive feedback, and we look forward to continue serving you in the future. Safe travels!