Elgin Volkswagen

Astrit and Suha were amazing. They helped me find the perfect car. Fabian was very helpful and friendly when it came to financing my new Atlas. Thank you to everyone who went above and beyond to not only find my new car but making the experience easy, fast, and stress free.

Great service! ! Thank you for the business!!!!l I’m so happy with my new car

Fast service,friendly environment.Customer service is great also.Would recommend .Will do more business with them in the future

This dealership is the only one I take my cars to. I trust them with all of my cars.

I was literally waiting with check-book in hand when the sales manager Suha Oner tried to slide in $400 fee for some type of ant-theft insurance. I refused to pay for it because I didn't want it and didn't ask for it. Oner refused to sell me the car because I wouldn't pay for his pure profit play. I feel bad for the sales person because his boss lost him an easy comission. Stay away until Suha Oner is gone!

Friendly staff, have the job done on time, and the waiting room was comfortable. Good job!

Service advisor very professional clean shop mechanic’s very professional price for service preformed good

First time customer and very dissatisfied with the service department. Dropped my vehicle off for a scheduled service appointment and eventually was told that they would not be able to look at it that day, but they'd get it in the next day to check it out. Okay no big deal. Following day I received a call that they were able to diagnose the issue and that they had one of the parts in stock but would have to order the other and it would be in on Monday. Again, no big deal. Reached out on Monday to get an update and see if my car was still going to be ready, to which I was told the tech took off early but should be back Tuesday... so would that be okay? I agreed that would be fine. Reached out again on Tuesday afternoon to ask for an update and see that it would be ready as I was told it would the 2 days prior. I was told "yes, it's almost done and will be ready to pick up." So, I arranged childcare and a ride to go pick up my vehicle. 45 minutes later, while on my way to the dealership to pick up my car, I received a text. "Spoke with the tech, part is in but needs programming and he leaves in 30 minutes. So, it will be done tomorrow (Wednesday)".... (Wait what? You just told me less than an hour ago that it was ready to go I could come pick it up.) So, at that point.. what was I going to do, say no, I'll pick up my unfinished vehicle? So, again on Wednesday, I had to arrange more childcare and a ride to try and go pick up my car and hope that it was actually done. Mind you there was ZERO communication on Wednesday that it was actually done this time or not. This all makes me believe that there is very little time management and/or organization within this facility. Communication internally and with customers is very poor, so unless you're reaching out, you likely will not hear anything regarding your vehicle unless it has to do with money. The price I ended up paying to get my car back was $79.41 more than the price I was given over the phone when I agreed to have it fixed. There was no notice given to me of any additional charges that would apply. Then when you voice your displeasure upon pickup there will be zero attempts made by them to try and make things right with you (the customer), they'll just stare at you until you stop talking and walk away. Because, ultimately, they have you held hostage until you sign on the dotted line and give them what they really care about... money. So, unless you want to get ran around the block and given every excuse as to why they cannot deliver on the things they say. Please do yourself a favor and take your business elsewhere. You'll save yourself a lot of time and money. Sincerely, A first-time to never again customer.

Got a used car here but everything was nice and everyone was friendly- thanks to Phillip and Tom for making everything happen. I love my Nissan Sentra!!

Great service on my 20,000 mile service call, in and out of service quickly, well Done