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Johnson Ford of New Richmond

(282 reviews)

Reviews

(282 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New owner

Always pleased with the excellent quality of service from customer service to the sales person and to the parts department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Ford Escape

I am thankful to have a new car with the right choice. Just got it yesterday. I was pleased with all the help Ted has gave to me. I feel safe and comfortable driving it! Definitely one of the best cars I ever owned!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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F150 stx

The treatment from this dealership from the beginning has been excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ted Bauer

Excellent. My leased vehicle was coming to an end. Customer Service made an appointment to come in to the dealership and talk to Ted Bauer in sales. I decided to purchase my leased vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought an Excape

Appreciated the no-nonsense agreement for the most part. Only downside was the bean counter trying to sell us xx that we don't need which I understand is the status quo.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great sales guys

Bought a 3 year old Fusion. Car was in great shape and below market. Got me a better rate through my bank so the 4 year 100k mile warranty would fit in my monthly budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Happy

Service was great and my wife found her next truck. Todd in service was a delight to work with and Tony in sales was a big help with lease ending date and helping wife with pricing on a new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Kept up to date on service as well as found recalls needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent experience

I could not be happier with my new car buying experience from Johnson Ford in New Richmond WI. I felt welcomed from the minute I arrived, and the salesman was gracious and patient. I never once felt like he was trying to sell the car to me, he let me make up my own mind and let the car sell itself. Exceptional customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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F 150 service

Very helpful service dept. always have been since we purchased our truck and Van from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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