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(96 reviews)

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Awesome customer service!

BMW of Tyler is outstanding! Colbea was the best salesperson and Michael took great care of our service needs. We would highly recommend BMW to anyone looking for a great dealership, friendly, no pressure, and amazing customer service. Can’t say enough nice things about them!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Hassle-free, Hands Down, Best BMW Dealership Around

Jim Teeter (owner) and Colbea Harris sure know how to take care of their customers. They made the purchase of a new vehicle virtually stress and hassle free. Colbea was very knowledgable and able to answer any and all questions. She was also very attentive and ensured every need was taken care of. Would recommend anyone searching for a BMW to utilize this amazing team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Trading in a lease for another leased vehicle

The staff are quick and competent to the needs of our family and approachable to answer questions and help however they can. Buying from this delearship has been the best 2 experiences and I highly recommend them to anyone searching for another vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very helpful!

While I did not purchase the vehicle from them, they were extremely helpful in answering questions I had on a vehicle. They went so far as to call a Hyundai dealership to further answer the questions I had about a used Hyundai sonata hybrid . They insured I had all the answers so thaould make an educated decision. I would definitely purchase from them in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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GREAT EXPERIENCE IN BUYING VEHICLE AT MIKE PILE BMW!!!

On Aug 31, 2016 I went to look at a BMW X5 and drove it home before leaving. Mike Farmer was the salesman I had the pleasure to work with and the customer service he gave meant a lot. I had priced the vehicle in Dallas and he was able to do just as well, with a better warranty and being able to purchase local was the best thing. Mr. Farmer has called several times to make sure everything is going well with the vehicle and to see if I had any questions. That is what you call service after the sell! Thanks for making the purchase of my BMW so smooth. If you are in the market for new or used vehicle I definitely would recommend Mike Farmer at Mike Pile BMW!!! Rheanne Goolsbee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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owner/buyer

I had previously refused to deal with the local Bmw dealer. Recently , Mr. Jim Teeter purchased the facility. Since the ownership change, my son bought a 2013 750LI from BMW of Tyler, and I bought a 2016 740I. The whole buying experience was great , a 5 star rating as shown above. Over all, the facility, the service dept, all have been a % star. Congrats to Mr. Tim Noble the salesman for both cars, and Jim Teeter's owner involvement in the whole process. Moe Wiebe, Tyler Texas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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