Reviews
Write a reviewVery satisfying experience
Was a pleasure to do business with Niel Huffman on the purchase of our new Jetta.. the general manager made it a personal experience by making us feel comfortable by getting to know us and helped make sure we were looking at the best value in a vehicle to meet our needs with out breaking the bank. Then he briefed his salesman on our conversation and he showed us all the models they had fitting our description and was very knowledgeable in comparing trims/accessories offered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Jason! We're glad that our General Manager was able to make you feel right at home while purchasing your Jetta from us. We hope you're loving your Jetta. Please let us know if you need anything else!
New owner
Awesome experience in the entire process. Jay was kind, patient, very helpful and answered all my questions. Erin was also kind and helpful in the finance office.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Tammy! We're thrilled to hear that you had an excellent experience at our dealership thanks to Jay and Erin! Thank you for choosing Neil Huffman Subaru!
Purchased 2018 GTI SE 6spd
Had a great experience buying my new GTI from them! Drove two hours from out of state because they had the best price. Sue was very personable and easy to work with, and Sherry and Christopher were great as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Megan. We appreciate you making the trip to our dealership to purchase your GTI! We're glad that Sue, Christopher, and Sherry were able to assist you with your purchase!
Used gas saver on a budget
Was looking for a good dependable used car that was good on gas. BOUGHT A 2007 TOYOTA COROLLA over 200,000 miles. I am satisfied. Trunk had been leaking for some time. L/s Tail light was loose. Repaired it, now drying out and trying to get rid of musty smell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review We're glad we were able to help find a dependable pre-owned vehicle. Thank you for choosing Neil Huffman.
Tire repair
I did not schedule an appt. I just stopped in due to a low tire pressure constantly coming on. They were busy but did not turn me away. Fixed the tire and was back on the road in an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bonnie, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Neil Huffman Subaru
Unknown
Would NEVER buy another car from this dealership ever again!!!!!.. Bought a car, the next day started having issues was told to bring it in so I did, was called a few hours later letting me know that it had been fixed and was ready for pickup, was told if I had any more problems to let them know, called back let them know the issue wasn't fixed, took the car back up there it sat for 4 days, no communication about what was going on with it, if it had been looked at or not, needless to say it hadn't.. went and picked it up.. Now can't get ANYONE at the dealership to return a call. I wouldn't suggest buying a used vehicle from them, all they care about is the sale at the time, once they get you to sign papers they are done.. I have bought other cars from them, but this will for sure be my last!!!!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Ms. Dorman, we're glad to hear that you have spoken to our General Manager, Dave Nelson, and are working on coming to a resolution now. Thank you for taking the time to leave us your review. Please let us know if you need anything else by emailing us at contactus@neilhuffman.com.
New Car Purchase
Got a great deal with no hassle. Very easy to deal with. They were a bit busy when I was contacting them, since I was buying out of state I was asking a few more questions than usual. Response time was generally pretty good, they would've been better had they not been so busy.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We appreciate you traveling from out of state in order to purchase a vehicle from us! If you find yourself up this way again make sure to stop in and say hi!
Awesome dealership and Staff!!!
We had a wonderful buying experience! Shawn Ramsey is great to deal with.....he really cares about the customer ! Everyone at Neil Huffman Volkswagen from the finance manager to the receptionist were so friendly and easy to work with! We love our brand new 2017 Volkswagen Tiguan!!! Thanks so much Shawn and everyone!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for review, Robin! We're thrilled to hear that Shawn and our entire team were able to provide you with exemplary customer service. We're glad you're loving your new Tiguan! Please let us know if you need anything else!
NO buyers remorse here.
I worked with Earl Drake and Manager Jay. This has been the best buying experience I've ever had. Not only did I get top notch service, an awesome product but I received the best price out there! I WILL BE BACK!!! Thank You
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We're so glad that Earl and Kay were able to help with your recent purchase. Thank you for choosing Neil Huffman!
Overall an Awesome experience!
We had an awesome experience here! We had spent a lot of time online looking at Mazda CX-5's. Knowing this was the car I wanted, my husband and I started looking at the ones available in Louisville. Jay and Earl were great. They were able to get us the deal we wanted and Earl did such a great job taking his time and showing us every detail of our new car, which was greatly appreciated! We would recommend this dealer to our friends, family and anyone who asks for a top notch dealer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Kate! We're thrilled that Jay and Earl were able to help you with your purchase of you CX-5! Enjoy your new car and please let us know if you need anything else!