Neil Huffman Subaru

I started the process of buying a car. Was pre-approved through my finance company. Did all the proper steps that I needed to do. The sales team did not do anything at all to put me in the vehicle, my wife and I looked at. The one thing they did; was send my application to other finance companies which took 5 hard hits to my credit report. On top of that they sold the car we wanted, waiting for the sales to team to help us out. I am very disappointed in there lack of effort.

Terrible service. We spoke with Earl about getting a car there. So, we drove 3 hours to get this car and they sold it when we were less than a mile away. We called well in advance. Let them know where we were and was communicating the whole time. They have no integrity. Had no intentions of making it right or selling us another car with the same deal. We will definitely not be doing business with them ever.

Very professional sales staff. I have bought 2 Outbacks and have recommended two friends to the dealership. We were treated well and fair. With our first Outback, service was great.

Good price. Knowledgeable sales staff. Definitely would recommend this dealership to anyone looking to buy a new car. Everyone was very friendly and nice. Great buying experience

Gd people. Gd customer service made process easy. Explained all features. Gd follow up. Would buy from them again

Robyn made the buying experience a very good one. We drove completely across town to buy from her because of our first impressions over the phone and the speed of her response to our inquiries. There was no pressure from anyone and we felt that we got straightforward answers to our questions. We love our 2019 3.6L Outback Limited and would shop there again.

Even though I live at the far eastern end of Jefferson County, I always travel out to the far southwest of the county to purchase and service my Subaru at Neil Huffman. Great people, great deals and wonderful service.

Being a current owner of a Subaru I knew what I wanted when I went to the dealer. It was a stress free experience! I have to say Omar was the reason for that, he listened and understood what I wanted. There was not a Subaru on the lot that had the options I wanted so one was found for me and delivered a few days later. I am the happy owner of my third Subaru! If you want a Subaru repersentive that will help you I highly recommend Omar! If you want a dealership that cares I highly recommend Neil Huffman on Dixie Hwy in Louisville, Ky. If you want an excellent service dept I highly recommend Neil Huffman in Louisville Ky

From the moment I scheduled my test drive to when I drove my new car off the lot, every single person I encountered at Neil Huffman was friendly, personable, and there to help make my buying experience perfect. I wasn't hounded when I walked in or talked into anything I didn't want. I was listened to, worked with, and helped through the buying process -- all while being made to feel like I was the only customer in the room. I definitely recommend Neil Huffman - not only for the amazing selection of vehicles, but also for the unparalleled customer service!

As we live in Georgetown, we did our due diligence and spoke with several members of the staff regarding a used 2018 Atlas. Everyone gave mostly prompt answers and assured us this Atlas was in “fantastic excellent” condition. After 3 days of conversation back and forth, we decided to drive to Louisville after work with our 11 year old in tow. We were greeted promptly upon our arrival to the dealership and someone went to drive the Atlas up for us to look at. As the vehicle was approaching the building, my husband noticed a dent on the passenger door. We went outside to view this “fantastic excellent” conditioned Atlas and were extremely shocked to not only find several dents in the car’s exterior and some damage at the lift gate, but also a center console that appeared to be burned. In addition, there was a larger than normal gap in the fender wall and green paint was used to cover up the damage on a navy car. To be perfectly honest, I feel not only that we were directly lied to, but also a strong feeling of “shady” behavior. Even though we remained incredibly polite after being deceived, the gentleman helping us barely said a full sentence to us the entire time we were there. He didn’t apologize for our trouble nor show any concern except the fact that the car was left on the lot without gas in it by someone. I am incredibly disappointed in this establishment. It’s important to be honest and hiding damage with paint is incredibly corrupt behavior. We will not be purchasing this car, or any car, from Neil Huffman VW.