Chevrolet of Everett

What an awesome story-thank you for sharing it! We're honored to have earned your repeat business, and it's great to hear Kane and the team helped make the process so smooth for both you and your son. At Chevrolet of Everett, delivering a BETTER EXPERIENCE is what we're all about. We'll be ready whenever you're back for the next one!

We're thrilled to hear Kane made such a strong impression-100 out of 10 is high praise! Congratulations on your new Equinox EV. At Chevrolet of Everett, providing a BETTER EXPERIENCE from start to finish is our priority, and we're glad the whole team delivered. Thank you for choosing us!

Thank you for being honest with your feedback. We take concerns like this very seriously, and we're truly sorry that your experience didn't reflect the BETTER EXPERIENCE we promise at Chevrolet of Everett. Your experience matters to us, and we'd appreciate the opportunity to speak with you directly to better understand what happened and make it right. Please don't hesitate to reach out to our management team-we want every customer to feel equally valued and respected.

We're glad you had such a positive experience with Kane-he's a true asset to our team! It means a lot to know you felt supported in finding the best option for your lifestyle and budget. That's exactly what our BETTER EXPERIENCE at Chevrolet of Everett is all about. Thank you for the recommendation!

We're so glad to hear Kane made your car-buying experience a great one! His thoughtful, personalized approach is a big part of the BETTER EXPERIENCE we strive for at Chevrolet of Everett. Thank you for the glowing recommendation-we're grateful to have earned your trust!

Thank you for the awesome feedback! We're thrilled to hear Kane and Derek made your visit such a positive one. Providing a BETTER EXPERIENCE with friendly, transparent service is what we strive for every day at Chevrolet of Everett. We truly appreciate your recommendation!

We're so glad to hear you found the perfect vehicle for your granddaughter! It's great to know our convenient location and helpful team made a positive impression. At Chevrolet of Everett, we work hard to provide a BETTER EXPERIENCE from start to finish. Thank you for choosing us — we appreciate your support!

We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. This is not the level of service we strive for, and it’s clear we missed the mark. At Chevrolet of Everett, we are committed to delivering a BETTER EXPERIENCE, and your comments will be shared with our management team for immediate review. We take this seriously and will use it to improve how we serve our customers moving forward.

I am sending an additional response to give you more details for your follow up. The service tech assigned to me was Stanley and the name of the person who answered the phone when I called was CJ. Stanley was never available by phone though I called numerous times at various times. CJ would say she would give him the message to call me and in the 2 weeks he had the car, I received only 2 brief messages back as VM, neither of which answered my questions. It had taken a whole week to pass before the car was even pulled in for inspection and service. I was told they did not have a PO number or billing party or phone number, that these caused the delay. But that isn't accurate. I left my name and number, the name of my employer (this is a company car), the PO number - everything they would need to proceed. This car has a history at this dealer so they have record of past visits, billing party, contacts, etc. There was no valid excuse for waiting a week to even look at the car. But even after they looked at the car, communication was almost nonexistent. Stanley was unreachable and no one was giving me a call back or an update. All I could do was leave messages that went unanswered. Though this is a company car, I am the driver. Only I would know the car issues and be the person to contact to get approvals for work or discuss finding. Our corporate fleet manager also had the same complaint of poor communication, lack of response. There was no sense of urgency at all, causing us to pay for a rental car far longer than was necessary. In the end, this was the worst dealer experience I have had with either a company or personal car.

The dealer response is insufficient. I am the driver of this car. When I called to make the appointment for the tow drop off, I gave my name, phone number, employer (also serves as fleet manager) and PO. This car has history at this dealer location as well. Therefore, there should have been no delay in getting the car in for service, the purpose of having an appointment. Yes, the ONE phone call I had with Stanley was challenging because the aforementioned information was either not passed onto him or not noted at all. This is where the issue began. And I had no idea of delays because no one called me. It took me calling them after waiting for an update that never came. The process for check in on a tow is unsatisfactory. Due to this experience, I have informed my employer to avoid this dealer if we have other options. As a result, I am taking the car to another service provider for brakes, rotors and flush. The dealer did not earn our business. No further communication is required or expected. I don't want to spend more time repeating myself.

We really appreciate you taking the time to highlight Dan’'s great work! Keeping you informed and following through on promises is exactly the kind of BETTER EXPERIENCE we’'re committed to delivering at Chevrolet of Everett. Thanks for choosing us.

We're glad to hear Kane made such a positive impression during your visit—he truly knows how to make the car buying process smooth and enjoyable. It’s great to hear his patience and personality stood out. While we're proud to deliver a BETTER EXPERIENCE through our sales team, we also take your feedback on the purchase and finance process seriously. Thank you for sharing.