Reviews
The 2021 BMW that I purchased was not what was
The 2021 BMW that I purchased was not what was represented to me by them. The car was represented as a “clean, no issues“ vehicle. Within 30 days of purchasing the car, I took it to BMW for several system malfunctions, the repair estimate was approximately $4,500 and that the vehicle would not pass state inspection. I learned that J &S Autohaus knew the vehicle was damaged and they didn’t disclose that to me. They agreed to pay for a couple of the items. The big outstanding issue that I discovered through a previous BMW service record is that the vehicle suffered water damage which has caused rusting under both front seats, one of which is inoperable. I presented J &S Autohaus with a BMW service report and they maintain that they know nothing about it nor are they willing to fully address the issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This an excellent experience the salesman was very
This an excellent experience the salesman was very helpful and polite with exceptional patience and knowledge
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Justin, it was a pleasure buying my Audi S8
Thank you Justin, it was a pleasure buying my Audi S8 from you. Highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good customer service.
Good customer service. Everything has worked out with the purchase and so far no issues with the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Awesome service and vehicle.
Awesome service and vehicle. Art, the sales person was very helpful from start to finish including vehicle shipping to us. A++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a pleasure to work with such professionals.
It was a pleasure to work with such professionals. They provided an experience worthy of superior.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I found this dealership through search for a specific
I found this dealership through search for a specific make/model. I was impressed at the inventory. As an out of state purchaser I was pleased with the assistance I received to view, inspect and purchase a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sold me a 60k vehicle with a cracked windshield.
Sold me a 60k vehicle with a cracked windshield. Then made no effort to repair or even discount a repair of the issue when I made them aware. Not the service I expected at that price point. Buyer beware
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great attentiveness!
Great attentiveness! Customer relationship management and communication by Justin and the owner were clear and transparent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome guys to work with!
Awesome guys to work with! I will definitely buy from them again in the future. Tony and Abe were top notch. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car