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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(678 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Lexus from DealerRater.

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I can't share enough about our experience with the Lexus

I can't share enough about our experience with the Lexus side and our service rep Don. He was wonderful and spoke very kindly. Kept me updated along the way which made the process a bit easier since I had a toddler in tow. I got my service video and the tech spoke clearly providing suggestions which was good to know. The Service site itself was clean and even the construction site was picked up. There was a great kid's room, the bathrooms were very clean, and great vending options with free coffee. I was done much sooner than expected. Our service in Texas had set the bar pretty high for others, but I felt this experience was pretty comparable, just minus the Starbucks ;)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi! Thank you for giving us such a great review. I'm glad you had a good experience and Don and our staff did a good job for you. Thank you for choosing Moses. We appreciate your business.

Moses Lexus

Absolutely the best service anywhere for anything! Would recommend over and over. I have dealt with them for years now. The best of the best !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Denise! Thank you for your excellent rating and recommendation. We appreciate your business.

Great service; great people.

The employees here are so nice. Got my Lexus services with oil change and sticker and after leave I had a light come on. Turned around and went back to the dealer and they found a bad sensor. Fixed the problem and on the road again. Big thanks out to Don. He has seen that I have been well taken care of for the last 13 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Anne! Thank you for giving us a 5-star review and for being such a loyal Moses customer. We appreciate your business.

Outstanding service

Outstanding service from Kerry Fugate in Lexus all the way around. Deal with Kerry you won't be sorry!! Very knowledgeable and an even better salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Anthony! I'm very glad you had such a good experience and Kerry did such a good job for you. Thank you for choosing Moses. We appreciate your business.

Sales experience excellent and knowledgeable

Kerry was a pleasure to work with. He was very knowledgeable about every vehicle we asked about. Will buy again from him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Gynell! It's great to hear Kerry did such a good job and you plan to return to him in the future. Thank you for giving us a 5-star review. We appreciate your business.

Smooth 2023 Lexus ES 350 purchase.

We purchased a new Lexus ES 350 a few days ago. The sales staff was friendly and helpful. There was a little confusion because the Salesman we were working with had the day off when we actually arrived to purchase the vehicle. Nothing drastic, he was just not aware of some of the details. The transaction was smooth and the vehicle was well prepped. There was no pressure from the sales team and the dealer had a decent documentation fee and no unessary dealer add ons that jack up the price. The vehicle specialist that went over all the bells and whistles helped us register the smart phone application and get the vehicle set up. They did forget to give us our electronic "credit card" key but once notified they located it and said it would be mailed out immediately. If you are purchasing a Lexus I would highly recommend that you download the Lexus app prior to arrival. The WIFI in the building is slow and it is a big app. With 5G signal we stood outside for better reception for about 15 minutes waiting for it to download.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi B.D.! Thank you for giving us a good review. I apologize that it took so long to download the Lexus app. Here in St. Albans the signal is sometimes better and sometimes worse. I'm not 100 percent sure why, but conditions do affect it. I will make our management team aware of the issues you had. Thank you for choosing Moses. We appreciate your business.

Flat Tire Repair

Flat tire repair, routine service, and state inspection sticker. The service was done quickly and competently. The vehicle was returned in pristine condition. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Michael! Thank you for giving us a great review. We appreciate your business.

Service Department

Great Dealership and service department. I had my first scheduled service and everyone was wonderful !!! Received and quick appt and they went ahead and did my state inspection sticker so it was a one stop shop ! Thank you !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tara! Thank you for your wonderful review. I'm glad you had such a good experience. Thank you for choosing Moses. We appreciate your business.

Great service experience!

Great service, punctual, very friendly, helpful, attentive, organized, and impressive drop off area. I’ve been a long time customer of Moses and would recommend this dealership without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tracey! Thank you for such a glowing review and recommendation. We appreciate your business.

Efficient excellence.

Professional and efficient. Beautiful waiting area with refreshments. Responsive and attentive staff. Vehicle was washed by the service team before I was advised it was ready for pickup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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