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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Lexus from DealerRater.

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Don Smith/Great Service

I have been dealing with this dealership since I bought my Lexus. Anytime I need service I personally asked for Don Smith. He is there for you from the time you walk in the dealership to when it’s time to pay for service. I enjoy taking my cars there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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EXCELLENT

Excellent vehicle service and customer service! The best I have ever dealt with and I’ve had my fair share ( and variety)of vehicles …don’t know if I can go back to the other side after having my Lexus and dealing with the great people at Moses Lexus in St. Albans wv! Thanks so much for taking care of me!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

Excellent service department! Always friendly and helpful. Easy to schedule my service and no issues when providing a loaner. I always get a free wash before picking up. Staff notifies you when your vehicle is ready. Highly recommend Moses Lexus Service Department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Happy with Moses

Excellent customer service and care ! They make it so easy and convenient all around. From buying my new Lexus ES 240 to having regular maintenance I have enjoyed dealing with this dealership. I love these guys !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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By Dora Elkins

Wonderful service at Moses Lexus. Don Smith is very professional and helpful. No waiting to get in, and u get a free car wash!! Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Professional vehicle trading experience

Will McCormick made trading our vehicle so simple today. Professional expertise. Knowledgeable and keenly interested in customer satisfaction with attention to detail. Highly recommend without reservation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchase experience

Purchase experience was quick, convenient and I didn’t have to wait all day to finalize the process. Liam was my salesman and he did a fantastic job. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Don Smith has always given us a great experience!!

Great service at Moses Lexus on recent visit.Don Smith is a professional that makes sure you have a great experience.We will always be a loyal customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service

This is the only dealer I will bring my Lexus. They are considerate of my time and keep me informed while they’re working on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My Lexus RX350 service department visit.

Courteous and friendly staff in the service department. Greeted promptly and visit was timely. I am impressed with my initial contact as the RX350 was a recent purchase. My salesperson Kerry Fugate is awesome to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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