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2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(683 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Lexus from DealerRater.

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Great experience

Everyone was very nice and answered all questions for me. Went over the entire purchase and car details. I was very impressed and I will recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good courteous service

Moses Lexus service dept provided good courteous service. They were informative throughout the service process. From the time we walked in the door to our departure we were informed and kept up to date about our car. I wholeheartedly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service after the sale

Moses Lexus has treated us very well. From the sale to the service they have been very responsive. Kerry Fugate has always taken great care of me and the service department has been very friendly and did a great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Service

Outstanding customer service. Goes over and beyond to satisfy customer needs. Professional and skilled employees check for potential issues and correct any that are found. I have complete confidence in the Moses Service Department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealership and top class customer service.

Had a great experience with the dealership and the salesperson Kerry Fugate was wonderful to deal with all along. While most of the DC metro Lexus dealerships are greedy and unethical, this dealership was very professional and courteous till the end. Appreciate the follow-up call Kerry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Moses Lexus experuence

Moses Service Dept is outstanding! The staff is friendly, helpful, and very efficient. They provide a great explanation of the work that was provided as well. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Customer Service

We had a great experience and excellent service when looking for the perfect vehicle. We Highly recommend Kerry Fugate at Lexus in St Albans. We live about 2 hours away and they were able ship our brand new vehicle to our home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Moses Lexus Service Evaluation

Great service in a timely manner… Received timely service in a very fast and efficient manner. Would highly recommend dealership for service on a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent Service

Service was quick and efficient and extremely well priced. Won’t go anywhere else!! Everyone was friendly and kept me updated throughout the process. Would absolutely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Quality plus

First class dealership. Excellent sales staff, exceptional customer service, and top notch service department. I would highly recommend this dealership to anyone. Their vehicles are high quality and super reliable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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