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Scranton Chevrolet of Norwich

(2,312 reviews)
Visit Scranton Chevrolet of Norwich
Sales hours: 9:00am to 6:30pm
Service hours: 8:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–6:30pm 8:00am–4:30pm
Tuesday 9:00am–6:30pm 8:00am–4:30pm
Wednesday 9:00am–6:30pm 8:00am–4:30pm
Thursday 9:00am–6:30pm 8:00am–4:30pm
Friday 9:00pm–6:00pm 8:00am–4:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (860) 786-6448 (860) 786-6448
Used (860) 786-6450 (860) 786-6450
Service (860) 786-6451 (860) 786-6451

Reviews

(2,312 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton Chevrolet of Norwich from DealerRater.

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The experience was enjoyable, Zoe was knowledgeable, and

The experience was enjoyable, Zoe was knowledgeable, and I got the car I wanted the same day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were professional, efficient, and very

They were professional, efficient, and very knowledgeable. The staff when I picked up, my car was very polite and educated on what was going on with my vehicle. That is everything I expected from a dealership service center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I cannot recommend this dealership enough.

I cannot recommend this dealership enough. From start to finish, the team at this dealership went above and beyond to ensure that I was completely satisfied with my car buying experience. Kevin and Domenic truly exemplified what it means to provide exceptional customer service. They worked tirelessly to rectify a situation that was not even the dealership's fault and made sure that I was taken care of every step of the way. After months of frustration trying to get help from GMC, Kevin and Domenic stepped in and helped me find the perfect vehicle for my needs. Their advocacy and communication skills were unmatched, and I am so grateful for all of their hard work. The rest of the team, including Matt and Kamilla, were equally as amazing. Matt helped me process the find of the perfect vehicle, and Kamilla made the finance process a breeze. Every step of the way, I was treated with respect and professionalism, and the transaction was smooth and seamless. I am now the proud owner of a beautiful and safe vehicle for my family, all thanks to the incredible team at this dealership. If you are in the market for a new car, I highly recommend giving them a visit. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ray did an excellent job and was very patient when i was

Ray did an excellent job and was very patient when i was trying to get account unfroze

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I cannot recommend this dealership enough.

I cannot recommend this dealership enough. From start to finish, the team at this dealership went above and beyond to ensure that I was completely satisfied with my car buying experience. Kevin and Domenic truly exemplified what it means to provide exceptional customer service. They worked tirelessly to rectify a situation that was not even the dealership's fault and made sure that I was taken care of every step of the way. After months of frustration trying to get help from GMC, Kevin and Domenic stepped in and helped me find the perfect vehicle for my needs. Their advocacy and communication skills were unmatched, and I am so grateful for all of their hard work. The rest of the team, including Matt and Kamilla, were equally as amazing. Matt helped me find the perfect vehicle, and Kamilla made the finance process a breeze. Every step of the way, I was treated with respect and professionalism, and the transaction was smooth and seamless. I am now the proud owner of a beautiful and safe vehicle for my family, all thanks to the incredible team at this dealership. If you are in the market for a new car, I highly recommend giving them a visit. You will not be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They kept me informed and were very easy to deal with.

They kept me informed and were very easy to deal with. Gave me estimates of the work to be performed and didn’t move forward until they got my approval. Did what they said and didn’t try to push other work on me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Scranton Chevrolet has continued to provide Mohegan Sun

Scranton Chevrolet has continued to provide Mohegan Sun with excellent service The majority of the vehicles that I bring them are in high demand so it is key getting them serviced and back in rotation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I like that the service department is always honest and

I like that the service department is always honest and efficient! Fairly priced and if there’s a big issue they suggest what is most important and ways to save.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The folks at Scranton are all very friendly, they seem

The folks at Scranton are all very friendly, they seem like they are very interested in solving my problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A good experience once we got past the usual “jargon”.

A good experience once we got past the usual “jargon”. This is the second car I’ve bought from Scranton.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.