Clay Cooley Volkswagen of Park Cities

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
80 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 21, 2020

    Poor quality in repairs. I had to get the same service performed at another dealership. Clay Cooley would not reimburse me. They are nice and will seem... competent. but you can get better service else where. I was overcharged and service did not have any lasting quality. Worse experience at a VW Dealer Service Center.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 23, 2019

    Great service! The man I spoke with on the phone was very helpful. My vehicle was serviced quickly. I was very satisfied with the service I received. Thank... you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • July 29, 2017

    Paul did a fantastic job of guiding our daughter through her first car purchase. He did not pressure our family and gave her the time she needed to decide.... He was so pleasant to work with. The entire process was made even better when the general sales manager, Frank, took the time to visit with our family personally. Paul and Frank made a real impression - we will be back ¿¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 26, 2019

    As you can see from the other reviews, they advertise one price, waste your time, and then try to tag a bunch of fees on you. Not only is it bad business,... but may also be a violation of Texas law (43 TAC 8.250). Highly recommend you do not buy from this dealer! Don't trust this group!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're saddened that you were provided with incorrect pricing, and will definitely look into this.We strive to provide complete transparency and apolog...ize that you didn't receive that.

  • 1.0 out of 5
    September 22, 2019

    Dealership sold a car as new that had damage and chose to hide and not disclose the car was damaged. Check engine light came on as soon as I drove off... the lot, manager made an execuse that the light had water in the lights and can be fixed, very common…. He made every attempt to not mention the damage or let me reference it. Made attempts to fix as cheap as possible and damage still exists on the car. Stay away from these guys they are crooked!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jason, when you bought the vehicle, documents were signed saying that you accept the vehicle as is, that there are no issues. When you came in days af...ter purchase upset about a scratch we fixed it, in good will, and it was not satisfactory for you. We then touched it up again for you to do our absolute best to try and remedy this issue. The check engine light could come on for many reasons due to extensive time on the lot, and fixed that issue as soon as it was brought to our attention. We apologize that our attempts to satisfy you, have fallen short, but we have done everything within our power to help.

  • 5.0 out of 5
    June 1, 2019

    Mrs. Lopez was helpful and knowledgeable . I would definitely come back to purchase again. The overall experience was good.I was satisfied with the purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jose, thank you for taking the time to leave our team such a great review! We hope to work with you again in the future, welcome to the Cooley Family.

  • 5.0 out of 5
    May 6, 2019

    Very knowledgeable and communicated well. Pleasant waiting room. Everyone was courteous and helpful. Oil changes and maintenance at the dealership have... proven to cost less than going elsewhere and also include a quick check to make sure the car is running correctly for free, which is a great service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us such a great review! We work hard to keep our waiting areas clean and comfortable while you wait for your vehicle's servicing.... We hope to see you back again. Thanks, Erica M.

  • 5.0 out of 5
    April 27, 2019

    Very fast friendly service! I was provides with quick updates and suggestions for additional optional maintenance items . Service was quickly concluded... and checkout was also quick!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 30, 2018

    Luke Holland treated us really well and we got a fare price. Usually you don’t get both. The Lincoln is also a really great car, true luxury, especially... for the price.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2018

    My engine light was on following collision repair. Your service department ran a diagnostic and discovered damage that the collision center had overlooked.... Your service department saved me a great deal of money by discovering the issue and sending me back to the collision center with documentation of what needed to be done. Thank you service department and thank you Dan.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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