Clay Cooley Volkswagen of Park Cities

Reviews

4.2 out of 5 4.2
71 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 27, 2018

    Steve Wyatt, who claims to be an experienced and trust worthy salesman, failed on all accounts: following up, making a deal, caring about his customer... and being transparent. He was nothing compared to Jeff, the shady finance director who not only paid no attention when we were talking to him but also ended up being extremely rude. When he lost the business - after not calling us when we were supposed to actually finalize the deal and get the car - he literally hung up on us. Do not do business with this dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 1.0 out of 5
    July 23, 2018

    Was blown off and disrespected from the moment my daughter and I walked in. Salesman made us walk all over the hot parking lot because he couldn’t... find the car. Said it was in service. Made us walk around building to see it in 105 degree weather and then didn’t bring the keys so we could see inside. Said it was being repaired because whoever they had pick it up from auction must have dog it out and wrecked it. Then when I asked to see another car he assumed I couldn’t drive a 5 speed. And then assumed to know my daughters age and said she couldn’t drive it. Though she is 19. Then finally got the keys and he wouldn’t leave the building to actually show us the car or the features. Then he disappeared. I just threw the keys down on his desk and left. What a waste of my time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • July 29, 2017

    Paul did a fantastic job of guiding our daughter through her first car purchase. He did not pressure our family and gave her the time she needed to decide.... He was so pleasant to work with. The entire process was made even better when the general sales manager, Frank, took the time to visit with our family personally. Paul and Frank made a real impression - we will be back ¿¿

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    June 2, 2018

    These people will use all the tricks to attract you in for used cars. Lower price published on car gurus than what you will actually pay. They added 2500$... to the published price as a « dealer preparation fee ». Yes you read right I am particularly pissed off because I was coming from Houston to see this car and i had talked to them on the phone the day before. They NEVER mentioned the price would be different once I step in Secondly they « prepped » the car with the wrong tires (smaller width and M+S snow rating) this is certainly to save a few bucks. So... go there if you want to, but you will certainly get robbed for one thing or another !

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    March 7, 2018

    Contacted clay Cooley after locating a vehicle on cars.com. Reid Riley responded to my initial inquiry. Did not answer multiple basic questions I asked... and would not negotiate price. In fact, he tried to sell it to me for more than what it is listed for on their website! Come on, man! You just missed out on a potentially easy sale. Very disappointed.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 5, 2017

    Bought new car in May. Finance guy miscalculated total sales price and overcharged by 101 dollars. No big deal. He would cut a check and mail it immediately.... As of 6 weeks later and numerous calls, still no refund. Not a big deal but doesn't speak well of the detail that car dealerships want to boast about. I'm done trying to talk to these people

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 20, 2017

    I received excellent service from Isaac, while going in to get my car serviced. I would highly recommend Isaac and this dealership to anyone and am pleased... with the exceptional level of service I received while here!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks, Michael! Isaac is a great member of our team and I'm glad to hear you enjoyed your visit with him. Thank you for the kind words and recommenda...tion to others, and I hope we'll see you again soon! - Blake Harris

  • 5.0 out of 5
    March 31, 2017

    I was assisted by Asael N. and I was very pleased with the way things went. I was highly happy and educated thoroughly. Thank you guys.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We always want to make sure you know what we are doing with your vehicle, and we are thrilled you felt we did so. Thank you so much for taking the tim...e to tell us about your experience, and it was our honor to help you with your vehicle. If you need anything else, please come back and see us again. We hope you have a wonderful day!

  • 5.0 out of 5
    March 31, 2017

    Isaac is a great service advisor! I had a great experience!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    This made Isaac's day, Lorenzo, and thank you so much for your kind words. We are thrilled he and the rest of our team could help you with your vehicl...e, and if you need anything else, please come back to see us again. Have a wonderful week!

  • 5.0 out of 5
    March 31, 2017

    Isaac is a great service advisor I had a great experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    You made Isaac's day, Connie, and thank you so much for your kind words. We are thrilled he and the rest of our team could help you with your vehicle,... and if you need anything else, please come back to see us again. Have a wonderful day!

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