Clay Cooley Volkswagen of Park Cities

Brought bug in for state inspection and to have drivers side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heated one available to utilized on the passenger side. Tony took it upon himself (and I totally agree with his intervention) to tell tech NO to heated washer (ridiculous for Texas weather and it cost twice as much as the regular washer). If more service reps were as thoughtful and looked out for the customer (as Tony does), more money would be made in the long term via repeat customers. If a heated washer had been installed on my car, I'd have been totally ticked off. Hope you appreciate Tony the way I do, besides, he's always cheerful and friendly.

I had a great experience with everyone at the dealership. The staff was friendly and spent time both showing me around the cars and going over financial options. The leasing process went smoothly and was very fast.

The work on my Beetle was done quickly but properly. Mike was very personable, remembering the last time my Beetle was in for service. He kept me informed as to the progress as well as other issues he recommended be addressed. My car was ready for me upon my arrival back to the dealership and was presented to me nice and clean.

Terrific buying experience. Service and professionalism was of the utmost level. I would highly recommend this staff and dealership to anyone looking for a new Volkswagen.

My experience at Park Cities Volkswagen was wonderful and stress free. Excellent customer service! Mr. Steve Wyatt is a great man of integrity and was determine help me find what I was comfortable with. He and Mr. Patrick Carroll put me first and that felt great. We all shared a common goal of finding the perfect car that fit my needs. I left with the feeling of not just being another sale made. Thank you all for your hard work.

The experience and wonderful customer service that I received not only from Reid Ryan but the entire Park Cities Volkswagen staff. I have received lots of comments on the 2013 GLI that I bought. But it was the service that I received that makes me pass along that experience. Reid and the Park Cities Volkswagen staff was there to provide and offer and assistance needed in selecting a vehicle. Let me says this when I arrived at the dealership the car I selected online was already parked in front of the building for me. I really can't put into words how this staff made it like buying a car from family. I would recommend anyone that's looking for a car whether its new or used. Please go to the Park Cities Volkswagen @ 5555 Lemmon Avenue Dallas, TX 75209 and get a car and I promise it will be a experinece like never before. I'm glad that I went and now I truly have found a dealership that is not concerned with just earning your money but most of all your business, relationship & frienship. I once again would like to thank Reid Ryan and the entire Park Cities Volkswagen staff.

I had an amazing experience here buying my 2010 Jetta. They had outstanding customer service and I didnt even feel like I was buying a car~ NO PRESSURE SALES! It was great, I will definitely be a repeat customer and hope to send many clients their way! Thank you park cities for my beautiful new car! :)Also, be sure to ask for Joe Luna, he is my favorite by far and was wonderful to work with along with Matt H. the finance manager!

Justin and Ivan were the best guys ever to work with. They made the whole car buying experience quick, easy and fun. There was no run around. These two guys know their stuff, and I cannot imagine buying a car from anyone else ever again. They both treated my husband and myself with kindness and respect, which is something we have rarely found from salesmen. We will only buy from these two guys in the future. I cannot recommend them enough. Save your time and go see Justin and Ivan. Thanks guys!

The staff was Great. I went in to check out a car and the paper work Started rolling. Sayed and Justin went well out of their way to help me in my tricky credit situation. And didn't give up until I got the car I wanted. I love my car. Thanks VW.

Justin went above and beyond! Not only was he super friendly, but...I had something hanging from my car, and he got on his knees and got dirty just to get it off my car! I felt horrible he got dirty and didn't even ask him for help, he just did it, and with a big smile. I hope Park Cities VW recognizes the level of customer service Justin is willing to give. Thank you!