Clay Cooley Volkswagen of Park Cities

I visited Park Cities / Boardwalk VW to look at a Certified Pre-Owned GTI. The sales representative I dealt with was Olivier Zitoun. He was very friendly and helpful as I checked out the car, and then he left me alone to decide for myself whether I was interested in the purchase (the absence of high-pressure sales tactics is a sure way to make me return). I eventually decided to enter into negotiations, and both Olivier and BJ (manager) were respectful, reasonable, and helpful throughout the process. Since taking delivery of the car, I've had a couple of dealings with them, and they continue to make me feel comfortable about my purchase. I buy a lot of cars. Of 10 or 12 vehicle purchases I've made from dealerships, I can honestly say that only two of them were pleasant experiences...this being one of them.

Oliver Zitoun was very helpful to us in the entire process of purchasing our Routan minivan. He is very experienced and knows the process very well. He made the car buying very easy for us. We were in and out in an hour.

David was awesome. My comment is for the pricing. I think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes charge! I can tell you that I will not be bringing my car in for routine maintenance when I can get an oil change and tire rotation for $30.

I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really making an effort to be customer service focused - it shows! Everyone was very friendly and very helpful, but beyond that they really seemed to have my best interests in mind rather than just their bottom line. I've been to dealers for repairs before and always dreaded it because I anticipated having them once again tell me every last little thing they found that they said needed to be repaired urgently whether it really did or not. Well at Boardwalk they weren't that way at all. In fact they looked to be trying to save me money. They looked for efficient solutions to my auto breakdown and were able to fix just what really needed it. That is SO appreciated. They did a fantastic job, were great at communications, and my car even came back freshly washed. It was a great experience. Thanks very much!

I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful experience!

The entire experience at Park Cities VW was great. The customer service of both Pete Hodges and Olivier Zitoun was amazing. They answered all of my questions and made me feel very comfortable. They were both honest and up front about everything in the deal. I would recommend Park Cities VW and both Pete and Olivier to any one looking for a car. Make sure and ask for these guys. I got a great car, got a great deal & couldn't be happier. Great experience!

I like to know information about the car, financing, etc prior to going to the dealership. Most places make that like pulling teeth, Olivier made it very easy on us. I knew everything before going to look at the car, we were in and out in less than an hour. Will definitely get my next VW from here!

Steve Wyatt was very easy to deal with and very informative and I was comfortable with him. He spent a lot of time showing me everything on the CC. David Hagler was also very nice - however - I think the price for my VW Passat should have been higher as I kept in a great condition and it had low mileage, so I was disappointed in that part of the transaction. However, I was kind of expecting that. Bottom line -I love my new car and will look forward to using your service group - since I now have an extra year on my warranty!

Great employees. Ver friendly atmosphere. Attention to detail first rate. Explanations of needs complete. The only thing I couldn't get done during my recent visit (10,000 mile service) was a "computer reset" that would have helped with mileage, performance, etc. I did not have the two hours to wait for this VW proposed update. Other than that, Park Cities Volkswagen is the best dealership we have dealt with. We started with Metro VW in Irving, but knew we found our Eos's home on our first visit. Unfortunately our first Eos was totalled out when an absent minded driver ran a light and we hit him broadside at 35 to 40 MPH. My wife and I were lucky that all airbags and restraint systems worked perfectly. We were so impressed, we went back and got our 2012 Eos. What a car, what a dealership. Kenny Pirkle Jan Hawkins

It is a very kind and friendly dealership, and are always at your service for any question or concern. I am really happy with my car as well as the people who are at service.