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Mercedes-Benz of Orange Park

(199 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–7:30pm 7:00am–6:00pm
Tuesday 8:30am–7:30pm 7:00am–6:00pm
Wednesday 8:30am–7:30pm 7:00am–6:00pm
Thursday 8:30am–7:30pm 7:00am–6:00pm
Friday 8:30am–7:30pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 806-0588 (866) 806-0588
Used (855) 346-5541 (855) 346-5541
Service (855) 346-5540 (855) 346-5540

Reviews

(199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great customer service.

Great customer service. The staff is very friendly and professional. My Tech Mike Louis was very professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the fantastic feedback! We're delighted to hear that Mike Louis and our team at Mercedes-Benz of Orange Park provided such a professional experience. We appreciate your support!

Excellent customer service at the car dealership.

Excellent customer service at the car dealership. The breakfast was very good. Rodney Rivers is great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Priscilla, thank you for the fantastic feedback! We're delighted to hear Rodney and our team at Mercedes-Benz of Orange Park provided excellent service. Enjoy your day!

I was completely blown away!

I was completely blown away! This being my first Mercedes Benz, the level of kindness and courtesy was surprising but very much appreciated. Mike was able to answer all my questions and was ex tremendously knowledgeable about the Mercedes brand. I don't think I ever felt as comfortable as I did any other time I've taken a vehicle to get serviced. Overall my first experience with Mercedes and Mr Mike was extraordinary! I can't wait for my next visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, we're delighted to hear that Mike and the team at Mercedes-Benz of Orange Park made your first experience with us extraordinary. We look forward to welcoming you back for your next visit!

Another great reason why I choose to come to Orange Park

Another great reason why I choose to come to Orange Park Mercedes Benz. I currently had a flat and had my vehicle towed to OP MB is they friendly service and the fact they took my vehicle and got the flat replace and had no issues with them. Bob and the other reps are friendly and kept me well informed about any issues and updates as needed. Thank you for the great service and great people working there. You will have my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience! We're glad to hear that Bob and the team at Mercedes-Benz of Orange Park provided excellent service and kept you well-informed. We appreciate your continued business and loyalty!

Mike was very helpful coordinating an emergent repair of

Mike was very helpful coordinating an emergent repair of a cracked windshield on my AMG GT 53. Thank you for the quick turnaround.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Peter, we're glad to hear Mike could assist with your AMG GT 53's windshield repair at Mercedes-Benz of Orange Park. Thanks for the positive feedback!

Emanuel was very helpful and knowledgeable.

Emanuel was very helpful and knowledgeable. My service was completed within a fraction of the time estimated for the repair. Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Aneta, we're delighted to hear Emanuel provided such efficient and knowledgeable service at Mercedes-Benz of Orange Park. Thanks for the recommendation!

Rodney has always been very helpful and knowledgeable.

Rodney has always been very helpful and knowledgeable. He has known my family and I for years and we love working with him due to his high level of customer service and professionalism. My car was able to be serviced at the exact date that I wanted. I highly recommend the Orange Park location! Any time I visit the dealership it feels like I’m attending a family reunion with friendly faces greeting me at the door and chef’s fixing food for customers and guests while we wait for our cars to be serviced. Keep up the great work Rodney and Orange Park!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dr. Fields, it's wonderful to hear that Rodney and the team at Mercedes-Benz of Orange Park have consistently provided you with exceptional service! We appreciate your kind words and look forward to welcoming you back!

I just took my Mercedes in for Service B!

I just took my Mercedes in for Service B! Andy, my service writer, couldn’t have been nicer! I was able to take my car in on the date and time of my request! It was so easy! Andy arranged with Tammy to pick me up to get my car! I never had to wait. Andy is very professional and efficient! Easy in, easy out! Tammy, courtesy driver, is friendly and couldn’t be nicer, too.?When I walk in Mercedes of Orange Park, I feel like it’s home! I won’t go to any other Mercedes Dealership! Mercedes of Orange Park is the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joan, we're delighted to hear that Andy and Tammy made your visit seamless at Mercedes-Benz of Orange Park. Thanks for sharing such a positive experience!

Nitin was a great salesman.

Nitin was a great salesman. He was excellent through the entire process of buying my new truck. He answered all my questions with a smile and made this experience very easy. I would recommend him to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deloris, we're delighted to hear that Nitin provided such excellent service during your truck purchase at Mercedes-Benz of Orange Park. Thanks for the recommendation and enjoy your new ride!

Mike was very courteous and professional awesome customer

Mike was very courteous and professional awesome customer service will recommend customers to work with Mike

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Andrea, we're delighted to know Mike provided you with such great service at Mercedes-Benz of Orange Park. Thanks for recommending us and sharing your experience!