Porsche West Broward

I did my best to try and buy a Porsche from them but it seemed impossible. I guess I should have realized when they (I assume a BDC person) responded initially to my inquiry on a vehicle through the Porsche.com website. ( this was May 19th ) They send the typical response which was fine, I sent photos of my current Porsche I was looking at trading in, I emailed the Olivia Martinez person three additional times throughout the day, first asking a basic question about the seats, then multiple times on top of that if they received my pictures and information. ZERO responses. That same day I received a thank you video from I assume the A. Hatter, I replied back, thanking him for the email and that I had sent over pictures of my car, VIN, miles, etc, and was just waiting to hear back from Olivia Martinez. So no reply( which was fine I am sure it is an automated thank you from their CRM). Two more days go by and I get an email from a salesperson named A. Hatter who is Alex Hatter, and he is very nice, doesn't know what happened to all my pictures and information I had sent two days ago went, but if I could send it all again he would make sure and get me an appraisal right away. I even texted him that if the numbers could work, I would make a deposit and come down that week to look at the vehicle for possible purchase( I live 4 hours away). So this is Sunday morning, and the entire day goes by and nothing, finally at about 5 pm Alex text me saying they were really busy and short-staffed but that he had given all the information to the manager and would get back to me that evening or worse first thing the next morning. The next morning comes, nothing, finally, at about 2.30 pm on the 22nd I believe, he emails me the appraisal. I respond that same day, thanking him but that I could not believe it took the managers that long to come up with a lowball appraisal like they did. I said I understood it was not him and thanked him and figured I would move along. meanwhile, after about 3 days, I get an email from the Olivia Martinez person again, asking if I was contacted and how my experience was?? I waited another day and replied thanking them for the email but I thought it was ridiculous that they never replied to my multiple emails initially, shockingly no reply. I even emailed the GM Ryan Chromek stating how the sales department was so slow if at all in response and that he was spending money on valuable leads but that his staff did not seem to really follow up, no response. So after a few days of deciding they do not wish to sell vehicles, the Alex guy calls me at 4.40 pm on May 23rd, I spoke with him again about what I was looking for, etc again he was very nice, I told him I almost bought another Porsche the previous week( but someone bought it before I committed) and what they had appraised my vehicle at. I simply said if they could not/ would not do it no problem just let me know. He says well let me see if I can catch the manager( I assume the desking manager) before they sneak out? What kind of dealership has ZERO managers at any time that can desk a deal? So no problem he says he will let me know, 3 more days go by and nothing, so I texted him" Hey just curious if yalls desking manager ever came back? You were going to check with them over 3 days ago, I told him Porsche of West Broward sure does operate differently than most dealerships" So he replies back what he found out. So sorry for such a long post but I am just blown away at the level of what appears to be reorganization at a dealership. Still, with all this, I was going to just let it go, until Olivia Martinez emails again, asking how my experience was, ha. I emailed them back stating they could have helped me two weeks ago when I emailed them multiple times with no response. I advised them I have never seen a dealership worse in follow-up. Well, this time they replied that they would pass the feedback on to their team. Beautiful cars, bad dealership. Thank you

Customer service was GREAT from start to finish rather in person or over the phone. I’ve never purchased a car with a smoother process. Every option was offer to accommodate me in the car purchasing process from picking me up from work to offering to deliver the vehicle. The deal was exactly what we discussed with no haggling. Alex Hatter and Cameron Beneke provided The Best World Class Service. My purchased vehicle was serviced and detailed before I picked it up. Although the service was great and I didn’t purchase a brand new vehicle I was expecting a full tank of gas. Overall the experience was a 10!

Fantastic experience- they handled the entire deal remotely and also brought the vehicle to me because I had a conflict.

Very disappointed in the unprofessional interaction I had.. Sales manager rejected cash offer, only to sell the car for less the following day, marked it down on Autotrader even after it was sold. Then sales manager Bush was completely dismissive, saying “ he couldn’t recall” the transaction from the previous day. I had been servicing my car here also, taking my business elsewhere. maybe Champion or The collection.

Loved dealing with Porsche West Broward. Ariel was amazing to deal with in the sales process and Daniel was great wrapping up the paperwork. I’m so happy with my car

My experience at this dealership was fantastic. Kyle Thompson was very accommodating with his schedule to meet mine since I was traveling from East Boca. The entire team was hands down very helpful from beginning to end. Although it took a few days to decide on the vehicle my sales rep, finance team and dealership were utmost helpful and cordial through the entire transaction. At the end, I left the dealership with a smile from ear to ear. Thank you Kyle & team.

I was looking for a specific used vehicle that happened to be at a Porsche dealership. Most would be intimidated by such a high end store but from the moment I called on the vehicle to the day after I purchased my GMC the process was 109% pleasurable. My sales person and Finance manager were top notch and super down to earth and accommodating. From the price to the paperwork! I highly recommend this dealership and ask for Kimberly Rosa. She makes the experience a breeze!!!

Excellent experience, the salesman was very knowledgeable and helpful. We were not looking for a purchase of a vehicle however we liked the car right away and he helped us.

Getting a reply was not easy After we connected it was ok Couldn’t agree on price

Porsche of West Broward has an extraordinary service and Juan is the most amazing and professional person I have ever leased a car from in the last 18 or 20 years. By far this have been the most amazing and pleasant experience I ever had. The customer experience was beyond I expected. God willing I will come back in 36 months and I’ll recommend my colleagues from the hospital. You are all extra special from Juan to the guy in finance which I miss placed his business card but I know who he is. Excellent experience and kudos to the team at Porsche of West Broward.