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I felt no pressure in purchasing a vehicle.
I felt no pressure in purchasing a vehicle. Paul was great to work with and made every effort into making the vehicle buying process as smooth as possible. I would recommend coming here again for my next purchase. Luke did great with explaining the papers I was signing and took the time to make sure I understood everything. Paul even went out of his way to put in more gas at no cost for me for my ride home which was several hours away. He even called me the next to ask my how my trip went and if I had any more questions. Great salesmanship! He made me feel great with my purchase.
Poor customer service and communication
Had my vehicle towed to the dealership on Wednesday. I had an appointment for my vehicle to be repaired Thursday. I was told it would be done Thursday. I called Thursday at 6:15pm since I had not heard from anyone and the service department was already closed. The lady that answered the phone said there were no notes on my vehicle. I called back Friday morning at 7:30am and the lady that answered the phone had no information on my vehicle. When I asked her if I could talk to someone that knows what is going on with my vehicle so became defensive and rude. Told me she would email my service manager. I waited 2 hours and when I did not hear from anyone I called again. This time they transferred me to someone's voicemail, and I had to leave a message. When I finally got a call back, they said my service manager was off for the day and he wanted to know what I needed repaired on my car. So, they had not even started the repairs nor had my service manager even communicated what was going on to anyone else knowing he was going to be off on Friday. When I tried to explain what repairs, I needed done and the frustration of not hearing from anyone when I had an appointment for the car to be repaired the day before he became rude and defensive and accused me of screaming in the phone. I did not even yell much less scream. When I asked to speak to someone above him, he said there was no one else to speak to. They were off for the day. Poor communication. Poor customer service. Would not recommend this place for service of your vehicle.
Car salesman with Shayne G. very polite and very knowledgeable very willing to help. All in all this dealership is fantastic. The trade-in was more than expected. 👍
Hi William, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!
We were looking for a used Jeep Grand Cherokee Limited and they had several to choose from. Cynthia was most helpful in explaining the features and guiding us through the entire process from the financing to the test drives. Was not expecting to drive away with it that day, but everything went smoothly. Exceptional service from your sales person, Cynthia. Would highly recommend!
Hi Walt, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
Loved the friendliness and how hospitable the staff was...
Loved the friendliness and how hospitable the staff was here. Miguel and Luke were great to work with. Very fair offers for my trade in and for the truck I purchased. When I need my next vehicle I will be sure to look here first.
No customer service
Whatever happened to customer service? Was scheduled for a test drive on a Jeep for the following day. Then on the day the test drive was scheduled I received a call from Frank that the vehicle was not through reconditioning so I needed to wait. He was rude, impatient, and your typically arrogant jerk. He assured me when the vehicle was ready I would have first chance at seeing it. I sent him a email a day later just following up to see if he could check on the vehicle. His response was "not ready"....Well I went to the dealership anyway and guess what???? The Jeep must have been ready....since they were selling it to someone else despite Frank's word I would be the first to know when it was ready. Stay away. I found a great Jeep dealer over the weekend with wonderful customer service and was thrilled to purchase a Jeep from them. Customer service is still important to some of us....just not from this dealership and Frank.
Right intentions, poorly executed
I will never purchase or place a foot at this dealership again. I purchased a used car for the first time after purchasing new the last two times I purchased a car. The car that this dealership sold me had 1mm of brake pads on the rear brakes. I found this out after having the car inspected a few days after the purchase. The sales rep that sold me the car afterwards said they aren’t even supposed to have cars on the lot in that condition let alone sell one. They acquired the car in January and I purchased it in early June. The GM lined me up to have the brakes replaced at their sister dealership where I’m from as a convenience to me. However, that turned into a fiasco as well. It took them 23 hours to do the brake job after dropping it off overnight. I contacted the service department multiple times to get a status update and didn’t get an answer from a rep until after 2pm. Apparently the paperwork for the work order got buried and overlooked. This purchase has been the most stressful and unprofessional car purchase I have ever had. The only reason I provided any stars is because they had the right intentions for customer satisfaction. But it was poorly executed to say the least.
We wound up buying a '17 Dodge Grand Caravan. Our sales associate, Jake, was extremely helpful and knowledgeable about the vehicle. He even had the patience to deal with our questions, test drive and our kids who came along to 'inspect' the vehicle. Pete responded quickly to my cars.com inquiry, and the sales manager, Luke, reached out to confirm our visit. The reason for the low rating on the buying experience was because we had to wait an hour for the finance person to complete the purchase due to the late night visit and a customer ahead of us. Fortunately, the facilities were awesome. We had our fill of popcorn, fountain pop and the Twins game! This was our second vehicle purchased from this dealer and would come here again!
Congratulations on your new vehicle! We're happy to hear Jake was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Apple Chrysler Dodge Jeep Ram
2019 RAM purchase
Worked with Brian S and he had the best product knowledge of the RAM truck that I have ever found in a car sales guy. I looked at Fords and Chevys before checking out the RAM and none of the other dealers came close to having the product knowledge that I found with Brian and others at Apple Chrysler dealership. They were easy to deal with, first shot on price and trade in value was right in the ballpark, so I ordered the new RAM and love the truck. Have bought new Chev trucks all my life (since 1978) but the new RAM was so incredible that the decision to buy the RAM was easy. Plus the dealership experience made it all come together.
Congratulations on your new vehicle! We're happy to hear Brian was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Apple Chrysler Dodge Jeep Ram
Kevin was very helpful in my purchase! We negotiated a deal better than other dealers and pretty easily! My second jeep from this desler both times i had a good experience