Apple Chrysler Dodge Jeep Ram of Shakopee

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(24 reviews)
Visit Apple Chrysler Dodge Jeep Ram of Shakopee
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (952) 395-2967 (952) 395-2967
Used (952) 395-2966 (952) 395-2966
Service (952) 395-2976 (952) 395-2976

Inventory

See all 420 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2017.
Our goal is to be an industry leader in providing unmatched quality automotive products and services. We will constantly strive to meet the changing needs of our customers. Our aim is to provide an atmosphere that encourages employee teamwork integrity and excellence. Together we will set and continually improve sales service and operational standards to ensure long-term market leadership and profitability. It is our mission to exceed our customers' and employees' expectations and maintain their loyalty for a lifetime.
It's Different Here

Service center

Phone number (952) 395-2976

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(24 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Apple Chrysler Dodge Jeep Ram of Shakopee from DealerRater.

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1.0

Total waste of time.

Total waste of time. I askes to do a test drive a vehicle and was told it had to "warm up a few minutes to defrost the windshield" ok it's cold and I could see the frost so checks out. Every ten minutes the sales rep had to go check to see if it was warm yet...after about an hour of sitting there I'm told the heat doesn't work but they would "obviously get it fixed". They claimed they inspect all vehicles they're selling but checking to see if a basic function like heat works in a state where it's cold half the time seems pretty simple. Complete waste of time and seems like a lack of knowledge of staff to not know something like that.

1.0

Total waste of time.

Total waste of time. I askes to do a test drive a vehicle and was told it had to "warm up a few minutes to defrost the windshield" ok it's cold and I could see the frost so checks out. Every ten minutes the sales rep had to go check to see if it was warm yet...after about an hour of sitting there I'm told the heat doesn't work but they would "obviously get it fixed". They claimed they inspect all vehicles they're selling but checking to see if a basic function like heat works in a state where it's cold half the time seems pretty simple. Complete waste of time and seems like a lack of knowledge of staff to not know something like that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

The staff was efficient, answered all my questions

The staff was efficient, answered all my questions outright without hesitation or evasion. Truly a honorable company when few exist.

5.0

The staff was efficient, answered all my questions

The staff was efficient, answered all my questions outright without hesitation or evasion. Truly a honorable company when few exist.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

I felt no pressure in purchasing a vehicle.

I felt no pressure in purchasing a vehicle. Paul was great to work with and made every effort into making the vehicle buying process as smooth as possible. I would recommend coming here again for my next purchase. Luke did great with explaining the papers I was signing and took the time to make sure I understood everything. Paul even went out of his way to put in more gas at no cost for me for my ride home which was several hours away. He even called me the next to ask my how my trip went and if I had any more questions. Great salesmanship! He made me feel great with my purchase.

5.0

I felt no pressure in purchasing a vehicle.

I felt no pressure in purchasing a vehicle. Paul was great to work with and made every effort into making the vehicle buying process as smooth as possible. I would recommend coming here again for my next purchase. Luke did great with explaining the papers I was signing and took the time to make sure I understood everything. Paul even went out of his way to put in more gas at no cost for me for my ride home which was several hours away. He even called me the next to ask my how my trip went and if I had any more questions. Great salesmanship! He made me feel great with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

Poor customer service and communication

Had my vehicle towed to the dealership on Wednesday. I had an appointment for my vehicle to be repaired Thursday. I was told it would be done Thursday. I called Thursday at 6:15pm since I had not heard from anyone and the service department was already closed. The lady that answered the phone said there were no notes on my vehicle. I called back Friday morning at 7:30am and the lady that answered the phone had no information on my vehicle. When I asked her if I could talk to someone that knows what is going on with my vehicle so became defensive and rude. Told me she would email my service manager. I waited 2 hours and when I did not hear from anyone I called again. This time they transferred me to someone's voicemail, and I had to leave a message. When I finally got a call back, they said my service manager was off for the day and he wanted to know what I needed repaired on my car. So, they had not even started the repairs nor had my service manager even communicated what was going on to anyone else knowing he was going to be off on Friday. When I tried to explain what repairs, I needed done and the frustration of not hearing from anyone when I had an appointment for the car to be repaired the day before he became rude and defensive and accused me of screaming in the phone. I did not even yell much less scream. When I asked to speak to someone above him, he said there was no one else to speak to. They were off for the day. Poor communication. Poor customer service. Would not recommend this place for service of your vehicle.

1.0

Poor customer service and communication

Had my vehicle towed to the dealership on Wednesday. I had an appointment for my vehicle to be repaired Thursday. I was told it would be done Thursday. I called Thursday at 6:15pm since I had not heard from anyone and the service department was already closed. The lady that answered the phone said there were no notes on my vehicle. I called back Friday morning at 7:30am and the lady that answered the phone had no information on my vehicle. When I asked her if I could talk to someone that knows what is going on with my vehicle so became defensive and rude. Told me she would email my service manager. I waited 2 hours and when I did not hear from anyone I called again. This time they transferred me to someone's voicemail, and I had to leave a message. When I finally got a call back, they said my service manager was off for the day and he wanted to know what I needed repaired on my car. So, they had not even started the repairs nor had my service manager even communicated what was going on to anyone else knowing he was going to be off on Friday. When I tried to explain what repairs, I needed done and the frustration of not hearing from anyone when I had an appointment for the car to be repaired the day before he became rude and defensive and accused me of screaming in the phone. I did not even yell much less scream. When I asked to speak to someone above him, he said there was no one else to speak to. They were off for the day. Poor communication. Poor customer service. Would not recommend this place for service of your vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Shayne G.

Car salesman with Shayne G. very polite and very knowledgeable very willing to help. All in all this dealership is fantastic. The trade-in was more than expected. 👍

5.0

Shayne G.

Car salesman with Shayne G. very polite and very knowledgeable very willing to help. All in all this dealership is fantastic. The trade-in was more than expected. 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi William, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

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5.0

Great Experience!

We were looking for a used Jeep Grand Cherokee Limited and they had several to choose from. Cynthia was most helpful in explaining the features and guiding us through the entire process from the financing to the test drives. Was not expecting to drive away with it that day, but everything went smoothly. Exceptional service from your sales person, Cynthia. Would highly recommend!

5.0

Great Experience!

We were looking for a used Jeep Grand Cherokee Limited and they had several to choose from. Cynthia was most helpful in explaining the features and guiding us through the entire process from the financing to the test drives. Was not expecting to drive away with it that day, but everything went smoothly. Exceptional service from your sales person, Cynthia. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Walt, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

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5.0

Loved the friendliness and how hospitable the staff was...

Loved the friendliness and how hospitable the staff was here. Miguel and Luke were great to work with. Very fair offers for my trade in and for the truck I purchased. When I need my next vehicle I will be sure to look here first.

5.0

Loved the friendliness and how hospitable the staff was...

Loved the friendliness and how hospitable the staff was here. Miguel and Luke were great to work with. Very fair offers for my trade in and for the truck I purchased. When I need my next vehicle I will be sure to look here first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

No customer service

Whatever happened to customer service? Was scheduled for a test drive on a Jeep for the following day. Then on the day the test drive was scheduled I received a call from Frank that the vehicle was not through reconditioning so I needed to wait. He was rude, impatient, and your typically arrogant jerk. He assured me when the vehicle was ready I would have first chance at seeing it. I sent him a email a day later just following up to see if he could check on the vehicle. His response was "not ready"....Well I went to the dealership anyway and guess what???? The Jeep must have been ready....since they were selling it to someone else despite Frank's word I would be the first to know when it was ready. Stay away. I found a great Jeep dealer over the weekend with wonderful customer service and was thrilled to purchase a Jeep from them. Customer service is still important to some of us....just not from this dealership and Frank.

1.0

No customer service

Whatever happened to customer service? Was scheduled for a test drive on a Jeep for the following day. Then on the day the test drive was scheduled I received a call from Frank that the vehicle was not through reconditioning so I needed to wait. He was rude, impatient, and your typically arrogant jerk. He assured me when the vehicle was ready I would have first chance at seeing it. I sent him a email a day later just following up to see if he could check on the vehicle. His response was "not ready"....Well I went to the dealership anyway and guess what???? The Jeep must have been ready....since they were selling it to someone else despite Frank's word I would be the first to know when it was ready. Stay away. I found a great Jeep dealer over the weekend with wonderful customer service and was thrilled to purchase a Jeep from them. Customer service is still important to some of us....just not from this dealership and Frank.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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2.0

Right intentions, poorly executed

I will never purchase or place a foot at this dealership again. I purchased a used car for the first time after purchasing new the last two times I purchased a car. The car that this dealership sold me had 1mm of brake pads on the rear brakes. I found this out after having the car inspected a few days after the purchase. The sales rep that sold me the car afterwards said they aren’t even supposed to have cars on the lot in that condition let alone sell one. They acquired the car in January and I purchased it in early June. The GM lined me up to have the brakes replaced at their sister dealership where I’m from as a convenience to me. However, that turned into a fiasco as well. It took them 23 hours to do the brake job after dropping it off overnight. I contacted the service department multiple times to get a status update and didn’t get an answer from a rep until after 2pm. Apparently the paperwork for the work order got buried and overlooked. This purchase has been the most stressful and unprofessional car purchase I have ever had. The only reason I provided any stars is because they had the right intentions for customer satisfaction. But it was poorly executed to say the least.

2.0

Right intentions, poorly executed

I will never purchase or place a foot at this dealership again. I purchased a used car for the first time after purchasing new the last two times I purchased a car. The car that this dealership sold me had 1mm of brake pads on the rear brakes. I found this out after having the car inspected a few days after the purchase. The sales rep that sold me the car afterwards said they aren’t even supposed to have cars on the lot in that condition let alone sell one. They acquired the car in January and I purchased it in early June. The GM lined me up to have the brakes replaced at their sister dealership where I’m from as a convenience to me. However, that turned into a fiasco as well. It took them 23 hours to do the brake job after dropping it off overnight. I contacted the service department multiple times to get a status update and didn’t get an answer from a rep until after 2pm. Apparently the paperwork for the work order got buried and overlooked. This purchase has been the most stressful and unprofessional car purchase I have ever had. The only reason I provided any stars is because they had the right intentions for customer satisfaction. But it was poorly executed to say the least.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
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4.0

Good experience

We wound up buying a '17 Dodge Grand Caravan. Our sales associate, Jake, was extremely helpful and knowledgeable about the vehicle. He even had the patience to deal with our questions, test drive and our kids who came along to 'inspect' the vehicle. Pete responded quickly to my cars.com inquiry, and the sales manager, Luke, reached out to confirm our visit. The reason for the low rating on the buying experience was because we had to wait an hour for the finance person to complete the purchase due to the late night visit and a customer ahead of us. Fortunately, the facilities were awesome. We had our fill of popcorn, fountain pop and the Twins game! This was our second vehicle purchased from this dealer and would come here again!

4.0

Good experience

We wound up buying a '17 Dodge Grand Caravan. Our sales associate, Jake, was extremely helpful and knowledgeable about the vehicle. He even had the patience to deal with our questions, test drive and our kids who came along to 'inspect' the vehicle. Pete responded quickly to my cars.com inquiry, and the sales manager, Luke, reached out to confirm our visit. The reason for the low rating on the buying experience was because we had to wait an hour for the finance person to complete the purchase due to the late night visit and a customer ahead of us. Fortunately, the facilities were awesome. We had our fill of popcorn, fountain pop and the Twins game! This was our second vehicle purchased from this dealer and would come here again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We're happy to hear Jake was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Apple Chrysler Dodge Jeep Ram

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