Reviews
The Technician took care of me. My stay wasn’t long,...
The Technician took care of me. My stay wasn’t long, which is always good. I was suppose to get my back brakes done, but the cost was too high. She told me I would wait until my next oil change, just don’t let them get in the red.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for taking the time to realize that and please don't hesitate to let us know how we can help out in the future!
Wrongfully diagnosed
They still haven’t found the issue of my car I’m at a 2400 which I already pay 1618 but now it’s something else that’s wrong with my vehicle and even when they replace that new part they don’t know if that’s really the problem very disappointed in their service you would expect this from another service but not from a dealer ship technician poor knowledge and credibility if this is how they fix their cars image how they patch the used cars you guys would buy from here don’t buy do your research and listen to the reviews they don’t lie !
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
The service is always great. Everyone is always very...
The service is always great. Everyone is always very professional and courteous. I would definitely recommend this dealership to family and friends who's looking for a vehicle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for taking the time to realize that and please don't hesitate to let us know how we can help out in the future!
Eric Chavez was amazing, he is the true meaning of...
Eric Chavez was amazing, he is the true meaning of amazing customer service and represents your company the way it should be and also he is extremely knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for taking the time to realize that and please don't hesitate to let us know how we can help out in the future!
Great service for getting my oil changes. Customer...
Great service for getting my oil changes. Customer service was really good, the wait wasn't too long and its a very clean establishment. I would recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to be as fast and efficient as possible while also giving a great customer service experience! Thank you so much for the great review and please let us know how we can help out in the future!
Very nice and helpful and friendly staff, there not real...
Very nice and helpful and friendly staff, there not real pushy like some sales people are!They treat you like they have known you for ever!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service is key and luckily we have people like Knieco to help out with that! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!
You guys are the best!! .If anyone is looking for a car this is the best place to go! They take care of pretty much everything! Very kind and they know what they are doing!! paulettegmassey@gmail.com
My service agent, Don, was extremely nice. However my car...
My service agent, Don, was extremely nice. However my car was there for 8 days before I could pick it up. In the interim I had to rent a car. I can’t afford to have my car repaired there again!!
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6 100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon
Great service by Lance. He knew I had to be at work and...
Great service by Lance. He knew I had to be at work and got me in and out in great time. Much appreciated. Will be back in 5,000 miles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lance is the man with the plan! But seriously we are blessed to have people like Lance on our team and were super happy you think so as well!
It’s the best dealership I’ve ever been to and my...
It’s the best dealership I’ve ever been to and my salesman Sharron was the best. And I will be back real soon along with friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your recommendation means the world to us Josh! Congrats on the new car and please don't hesitate to let us know how we can help out in the future!
One of the best dealerships I’ve ever been to . Very...
One of the best dealerships I’ve ever been to . Very professional & very good workers . Jaquez is one of the best salesman I ever came in contact with . He deserves 10 stars !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer service is key and luckily we have people like Jeff to help out with that! Thank you so much for giving us the opportunity to earn your business and we look forward to taking care of you for the many years to come!